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Before you contact us, it is a good idea to carefully check our website. It contains useful information that can save you time, money and stress.
Get it done
For help searching our website, refer to Google search tips. For help using our menus, refer to our Site map.
You can phone our 24 hour self-help services, speak to a customer service representative and phone our switchboard.
Write to us
We have forms available for most tax related matters. Use these where available as they will save you time. If you need to send a letter, there are a few things you can do to make it faster and easier for us to process your request.
Our shopfront locations provide a range of client services - visit us at one of our shopfronts around Australia.
People from non-English speaking backgrounds
If you need help and want to talk to a tax officer in your preferred language, you can phone the Translating and Interpreting Service (TIS) on 13 14 50 for help with your call. We also produce information in a wide range of languages.
Aboriginal and Torres Strait Islander peoples
You can ring our Indigenous Helpline on 13 10 30. The Helpline specialises in helping Indigenous clients and can assist with a wide range of income tax matters. We also produce information that you may find helpful.
People who are deaf, or have a hearing or speech impairment
You can phone us through the National Relay Service (NRS):
Internet relay users can use the NRS by going to the National Relay Service's website.
If you know the full title or NAT number of the publication you want, you can order it anytime online or by phoning us.
Complaints, compliments and suggestions
The ATO welcomes feedback about the service we provide and people's experience of the delivery of those services. This feedback helps us improve the way we do things.
If you are a journalist or other member of the media, you can contact our media unit, including after hours.
Report a scam
Let us know if you have received fraudulent communication or are unsure of the legitimacy of a communication you have received that claims to be from the ATO.
Report tax evasion
We are committed to targeting tax evasion and you can help us to make sure everyone pays their fair share of tax. You can contact us to report tax evasion by phoning, faxing or writing to us. We also have a fast, easy-to-use online form.
Report fraud or corruption by ATO officers
If you suspect or are aware of any fraudulent activity by ATO staff, let us know.
Report a tax planning scheme
If you are offered a tax avoidance scheme, you should reject it and then report it to us. By reporting tax avoidance schemes as early as possible, you can help us prevent people getting caught up in them and facing significant penalties.
You can report a tax planning scheme by emailing or phoning us or by completing a fast, easy-to-use online form.
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