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Unless otherwise specified, all phone numbers listed here are available from 8.00am to 6.00pm (local time), Monday to Friday, except public holidays.
You may be offered a call-back when you phone us. We will invite you to leave your name and contact number and you can hang up rather than wait on hold in the queue. When you reach the top of the queue, we will call you back. When you pick up the phone you will hear an announcement that will ask if you can take the call, and when you accept, you will be transferred to a customer service representative. 95% of call backs are successfully connected.
24 hour self-help services
This service is available 24 hours a day, seven days a week. Self-help is fast and convenient. Most self-help services use a speech recognition system, so it is important you talk in your natural speaking voice and follow the prompts as if you were talking to a real person.
Phone us on 13 28 61.
To discuss paying your tax debt, phone us on 13 11 42. If your debt is less than $25,000, use our automated self-help service on 13 28 65 or access our online services.
Phone us on 13 28 66.
An after hours call back service is now available for small businesses from 6.00pm to 9.00pm (Australian Eastern Daylight-saving Time), Monday to Thursday, except national public holidays. For more information, phone us on this number during normal business hours.
To discuss paying your tax debt, phone us on 13 11 42. If your debt is less than $25,000, use our automated self-help service on 13 72 26 or access our online services.
Registered tax professionals' enquiries
If you are a registered tax or BAS agent, you can phone us on 13 72 86.
We also offer Fast Key Codes that allow you to key ahead to the option of your choice without having to listen to the entire menu.
Phone us on 13 10 20 if you are an individual, an employer or you run a super fund.
Non-profit organisation enquiries
You can phone us on 1300 130 248 if you represent a non-profit organisation.
Access to online services
For online services, you can phone us on
For all AUSkey enquiries, phone us on 1300 287 539.
You can phone us on +61 2 6216 1111 if you are overseas.
Phone us on 13 28 69 for our directory assistance.
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