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The information below provides details of system unavailability as a result of maintenance and system issues affecting our online services.
If you are experiencing any problems accessing or using our online services, read this information carefully before contacting our Technical Help Desk. For general information about our online security credentials visit our Frequently asked questions
The portals will be unavailable Saturday 8 March 3.00am AEDT to Saturday 8 March 7.00am for urgent system maintenance.
The portals will be unavailable Saturday 8 March 6.00pm AEDT to Sunday 9 March 6.00am AEDT for scheduled maintenance.
Tax practitioners who have a valid mobile number registered with us will receive Tax practitioners will receive SMS alerts when the portals are expected to be unavailable for an hour or more.
Brisbane ELS Gateway
The Brisbane ELS Gateway will be subject to system upgrades Saturday 15 March 9.00am AEDT to Saturday 16 March 6.00pm AEDT
For Tax Agents where Brisbane is your primary ELS gateway, you will still be able to lodge via one of the other secondary gateways which will remain available. Reports will be unavailable to agents where Brisbane is your primary gateway.
The portals will be unavailable at the following times for scheduled system maintenance.
Saturday 8 March 6.00pm AEDT
Sunday 9 March 6.00am AEDT
Saturday 5 April 6.00pm AEDT
Sunday 6 April 6.00am AEST
Saturday 3 May 6.00pm AEST
Sunday 4 May 6.00am AEST
Saturday 14 June 6.00pm AEST
Sunday 15 June 6.00am AEST
Saturday 12 July 6.00pm AEST
Sunday 13 July 6.00am AEST
Saturday 2 August 6.00pm AEST
Sunday 3 August 6.00am AEST
Saturday 13 September 6.00pm AEST
Sunday 14 September 6.00am AEST
Saturday 4 October 6.00pm AEST
Sunday 5 October 6.00am AEDT
Saturday 1 November 6.00pm AEDT
Sunday 2 November 6.00am AEDT
Saturday 13 December 6.00pm AEDT
Sunday 14 December 6.00am AEDT
During these times you will receive a 'Portal under maintenance' error message if you attempt to login.
The Portals will still be available but specific portal functions may be unavailable due to overnight system upgrades at the following times.
Thursday 13 March 11.00pm AEDT
Friday 14 March 7.00am AEDT
Saturday 15 March 6.00pm AEDT
Sunday 16 March 6.30am AEDT
Our Online Services for Individuals will be unavailable at the following times due to system maintenance:
Sunday 9 March 8.00am AEDT
Scheduled site maintenanceExternal Link
When unplanned outage or system issues occur, you will receive one of the following messages:
Find out more
If you are experiencing a problem outside of the scheduled maintenance periods or receive a system issues or error message, refer to for more information before contacting the Technical Help Desk.
System maintenance and issuesAccess managerAbout online services
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