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It is important to keep track of your super. If you've ever changed your name, address or job, you may have lost track of some of your super. Having several super accounts could mean that fees and charges are reducing your overall super investment.
There are a number of ways to keep track of and manage your super.
We are currently making improvements to our systems that process unclaimed superannuation monies (one type of super which is held by us; you can use SuperSeeker to identify these amounts). As a result, there will be a delay in processing any claims for this type of super received between 11 November 2013 and 2 January 2014.
During this time, you are still able to use SuperSeeker and the range of services it offers, but claims related to unclaimed super will not be processed until January 2014. You do not need to wait until January to lodge a claim related to unclaimed super. You can submit your claim now and it will be processed in January 2014. You will also be entitled to interest on these amounts for the time that the ATO holds this money.
We are also not able to display new unclaimed superannuation monies that have been reported and paid to the ATO until January 2014. You should check SuperSeeker again in the new year to see if there are any additional unclaimed super for you to claim. We will also pay you interest on these amounts.
We apologise for disruption to this service and any inconvenience this may cause. We are committed to processing these claims as quickly as possible in January 2014. If you think you are in a hardship situation, contact 13 28 61.
You can register for our online services and use SuperSeeker to:
Registering online is an important security measure to protect the personal information displayed. It also helps to ensure that any transactions are made by you. To register, we need some personal information as well as information from some personal documents to know who you are.
Register for a secure login to access our online services and use SuperSeeker.
Already registered? Log on to check your superExternal Link
For help with registering for online services and using SuperSeeker, refer to our videosExternal Link.
You can find out if you have any lost or ATO-held super by doing a quick searchExternal Link
You will need to provide:
To see your other super accounts and to transfer your lost super to another super account, you will need to access our online services.
You can find out if you have any lost or ATO-held super by using our self-help phone service, available 24 hours a day on 13 28 65 Fast Key Code 1 then 2.
We will ask for your:
Make sure you have paper and a pen ready to write down the details of any lost or ATO-held super.
You can phone us and ask us to do a search for lost or ATO-held super for you. Phone us between 8.00 am and 5.00 pm, Monday to Friday, Australian Eastern Standard Time or Eastern Daylight-saving Time.
If you are in Australia, phone us on 13 10 20
If you are overseas, phone us on +61 2 6216 1111
Download Searching for lost super. Once you've printed and completed the form, return it to us and we will advise you if we find any lost or ATO-held super.
For help with using our online services for individuals to keep track of your super, refer to Frequently asked questions.
For more information about your super, refer to Guide to superannuation for individuals - overview.
For more information about the government's changes to super, refer to Introducing your super
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