How to lodge your pay as you go (PAYG) withholding annual reports electronically
How to lodge your pay as you go (PAYG) withholding annual reports electronically
The guide How to lodge your pay as you go (PAYG) withholding annual reports electronically (NAT 3367, 679KB) is available to download in Portable Document Format (PDF).
This guide provides information to help you lodge your pay as you go (PAYG) withholding annual reports electronically.
This guide also includes information about:
- using the internet or other electronic storage media
- common errors
- the formats you need to use for each report
- issuing amended payment summaries
- how amended payment summaries affect lodging your annual reports.
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For more information about your pay as you go withholding obligations, refer to PAYG withholding (NAT 8075).
For more information about reporting, phone us on 13 28 66.
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PAYG withholding system
If you make payments to employees or other payees, you may have to withhold amounts from their payments and send these amounts to us. This process is called withholding and is done through the PAYG withholding system. You may also be required to withhold from payments you make to suppliers if they do not quote an Australian business number (ABN).
At the end of each financial year, you are required to lodge PAYG withholding annual reports with details of the payments made and amounts withheld. You must lodge different reports for different types of payments.
You can lodge your PAYG withholding annual reports electronically if you, your payroll provider or tax agent use payroll software that complies with our specifications.
Types of PAYG withholding annual reports
There are four types of PAYG withholding annual reports:
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There are new tax file number (TFN) withholding rules for trustees and beneficiaries of closely held trusts (this includes a family trust).
Where beneficiaries have not provided a TFN the trustee will need to withhold from certain types of payments, at the top marginal tax rate plus Medicare levy. These withholding rules apply to most beneficiaries.
For more information, refer to TFN withholding for closely held trusts.
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Software requirements
To lodge your annual reports electronically you must create your reports on software that is compatible with our systems. Our product register at softwaredevelopers.ato.gov.au lists the commercial software products that meet our requirements. If you have problems using the product register, phone the Software Industry Liaison Unit on 1300 139 052.
If you are using commercial software, register your details with the software developer so you receive upgrades for future changes to our specifications.
If you are developing your own in-house software to lodge annual reports electronically, our specifications are available at softwaredevelopers.ato.gov.au
Your software must comply with the current version of the electronic reporting specifications. We do not accept earlier versions.
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You should always create back-up files of your annual report.
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This section contains information on:
- options for lodging electronically
- the supplier number to use when lodging electronically
- Standard Business Reporting.
Options for lodging electronically
You can lodge most PAYG withholding annual reports:
- online using electronic commerce interface (ECI)
- by electronic storage media that you mail to us.
PAYG withholding annual reports can be lodged via the Business Portal, Tax Agent Portal or the BAS Agent Portal.
Supplier number to use when lodging electronically
A supplier is the entity that is lodging the PAYG withholding annual report. This may be either:
- you if you lodge your own annual report (payer reporting entity)
- a third party that lodges reports on behalf of others (third party supplier entity) - for example, payroll service providers and tax agents.
Depending on the software payroll product that you use:
- when you save your PAYG withholding annual report information from your software to your hard drive or electronic storage media, you may be asked for a supplier number. This is the ABN or withholding payer number (WPN) of the entity lodging the report
- the supplier ABN or WPN and details of the entity that will be lodging the report may be manually keyed into your software. These details are incorporated into the PAYG withholding annual report data file when it is generated and saved.
If you lodge PAYG withholding annual reports on behalf of other payer entities, the supplier ABN in the annual report data files for the payer entities must match the ABN in the AUSkey you use for the lodgments. You must ensure the correct payer ABN is used in the payer annual report. If you lodge on behalf of others, the supplier ABN will be different to the payer ABN.
If you do not have an ABN you cannot lodge online.
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Some software products do not allow the supplier ABN to be different to the payer entity ABN. If you intend to use the ECI to lodge on behalf of other payer entities you should talk to the software provider to confirm that the software meets your business requirement.
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Standard business reporting
Standard Business Reporting (SBR) is an Australian Government initiative, allowing secure online lodgment directly from your financial, accounting or payroll software.
We accept lodgments via SBR-enabled software for the following forms:
- activity statement
- Fringe benefits tax (FBT) return
- PAYG payment summaries including
- Employment termination payment summary data record
- Superannuation income stream payment summary data record
- Superannuation lump sum payment summary data record
- Individual non-business
- Business and personal services income
- Tax file number (TFN) declaration.
Software providers are progressively SBR-enabling software and forms, with additional forms to be available throughout the year. Before purchasing or upgrading your software, make sure the software includes the forms you require.
To find out whether your software is SBR-enabled you can view the SBR product register at www.sbr.gov.au or talk to your software provider.
You will also see how SBR can simplify your reporting.
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Pre-filling - making it easier for your workers to prepare tax returns.
You can make it easier for your workers to lodge their tax returns. Simply lodge your PAYG withholding payment summary annual report early. As soon as we have processed your annual report, we will make the payment summary information available in the following forms:
- pre-filled into the correct labels in e-tax - the free service offered by us that allows individuals to complete and lodge their income tax returns
- reports for tax agents to help them complete their client's tax returns.
For more information about pre-filling, refer to Lodging early helps your employees.
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Lodging your annual reports online
This section contains information on:
- ECI
- getting started
- end of year reports
- common errors
- backing up your data.
About ECI
If you have access to the internet, ECI can be used at any time to securely lodge your PAYG withholding annual reports online.
The advantages of using ECI are that:
- data quality problems are identified before you send your information
- you receive automatic acknowledgment with a reference number when we have successfully received your PAYG withholding annual report.
ECI is free to use. All you need is an ABN, compatible software, such as payroll software, and an AUSkey to ensure the security and privacy of the information you lodge.
If you do not have an ABN, you can apply online through the Australian Business Register website at abr.gov.au
Getting started
You'll need an AUSkey to access our online services.
AUSkeys protect your security and privacy when using our online services.
You'll also need:
- your ABN
- internet access and an email account
- the ECI software.
You can download the ECI software from eci.ato.gov.au
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For more information about AUSkey, ECI and our other online services, refer to Online Services.
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Running ECI
For Windows users, select:
- Start
- Programs
- Electronic Commerce Interface
- ECI ClientV5 or ECI ClientV6.
For Macintosh users:
- save the ECI ClientV5 or ECI ClientV6 icon to a location on your computer
- double click on ECI ClientV5 or ECI ClientV6 icon.
End of year reports
At the end of the financial year, after you have printed and supplied your payees with their payment summaries, run an end of year report from your software. Depending on the reports you have used, they will be saved to your hard drive as:
- EMPDUPE file for a PAYG withholding payment summary annual report
- NOABN file for a PAYG withholding where ABN not quoted - annual report
- FRW file for a PAYG withholding annual report - payments to foreign residents.
Checking your files online (using the internet)
Within ECI, navigate to the Business/Payment summary report menu, then locate the relevant file using the Find button. Click Send File to transmit the file to us. ECI will check your file for errors and, if there are no errors, validate your file. You will receive a reference number as confirmation that you have transmitted the file to us.
Checking your files offline (not using the internet)
You can validate your files at any time using the ECI payment summary report menu. Locate the file, then click Check File, which will validate the data. If there are any errors or warning messages in your file, you will be provided with a report. Click View Error File to see your report.
Errors must be corrected before you will be able to transmit the file to us online. Make the corrections to the file in your payroll software and resubmit it through ECI. Warning messages will not prevent you from sending a file to us online - though we recommend that you review the file so you can make any necessary corrections before sending it to us.
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For more information, including step-by-step instructions on lodging your PAYG withholding annual reports through ECI, refer to eci.ato.gov.au
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Common errors
Table 1 lists some of the common errors that may occur when lodging online and how to avoid them.
Table 1: Common errors when lodging online
Error
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Action Required
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The annual report file cannot be located on the hard drive (EMPDUPE, NOABN or FRW)
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You must use a complying payroll software product to generate the annual report file.
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The word 'NULL' is displayed when trying to locate a file (for example, EMPDUPE or NOABN) on your computer hard drive
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Perform an ECI application update for the business function first (for example, PAYG Payment Summary Report).
If you have already updated the application, type the full path of the file then select Check File.
If this does not work, contact your software provider.
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Income amount fields - invalid characters
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Remove blanks or non-numeric characters.
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Tax withheld
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The tax withheld must be less than or equal to the sum of the income fields in the payment summary reported.
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Amendment indicator
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The Amendment indicator field must not be blank.
The Amendment indicator field must contain either A or O. If another indicator is in this field contact your software provider.
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Supplier contact details (the supplier contact is the person lodging the report)
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The supplier contact name and contact phone number must be completed. Refer to your software product manual or contact your software provider to find out where to enter the supplier information within the payroll product.
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ECI Error Message SS - E039
We could not accept the file as you are not authorised to return files for the ABN contained in the file
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Check that the ABN recorded in the activated AUSkey matches the ABN in the supplier data record of the file being sent.
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ECI Error Message - E912
The ECI Client was unable to establish a connection to the ATO.
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Check that you have a live internet connection when transmitting the ECI report.
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Backing up your data
You should always create back-up files of your annual report. If we reject the information you lodge or you need to access data, for example, for a payee who has lost a payment summary, you may need to reload your data. You also need to keep a copy of your annual report to meet our record keeping requirements. Contact your software provider for assistance with backups.
Lodging your annual reports using electronic storage media
This section contains information on:
- acceptable electronic storage media
- forms to use when lodging electronic storage media
- labelling and sending electronic storage media
- checking electronic storage media
- common errors
- backing up your data.
We accept PAYG withholding annual reports on:
- IBM compatible 3.5 inch floppy disks, formatted to either 720KB (double density) or 1.44MB (high density)
- 100 Mb or 250 Mb ZIP disks
- CD-ROMs +- R/RW and DVDs +- R/RW
- Up to USB 2.0 flash drives
- 4mm DAT with a recording density of up to DDS4 (uncompressed) written in
- TAR format
- NT Backup version 3.51 or version 4.0.
Table 2 shows the media that you can use to lodge each type of report.
Table 2: Acceptable electronic storage media
Report
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Floppy disk
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ZIP disk
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CD-ROM
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DVD
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DAT
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USB drive
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PAYG withholding payment summary annual report
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√
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√
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√
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√
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√
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√
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PAYG withholding where ABN not quoted - annual report
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√
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√
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√
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√
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√
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√
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PAYG withholding annual report - payments to foreign residents
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√
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√
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√
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√
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√
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√
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PAYG withholding from interest, dividend and royalty payments paid to non-residents - annual report
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√
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x
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√
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√
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x
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√
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When you lodge annual reports using electronic storage media, you must complete and send the appropriate paper form with the electronic storage media.
Each form includes a page for additional payer details and a page for multiple files.
If your media contains:
- data for more than one payer, you must complete the additional payer details page
- more than one data file, you must complete the multiple files page.
Table 3 shows the NAT number for the forms you may need to use. The NAT number is our form identification number and is printed on the bottom of the form.
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The PC data file forms are available in the PAYG withholding from interest, dividend and royalty payments paid to non-residents electronic reporting specification, at softwaredevelopers.ato.gov.au
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Special requirements when lodging the PAYG withholding from interest, dividend and royalty payments paid to non-residents - annual report
The PAYG withholding from interest, dividend and royalty payments paid to non-residents - annual report can only be lodged electronically on floppy disk, CD-ROM, USB or DVD. You must include only one payer per file.
Use the following PC data file forms:
- PC data file form for PAYG withholding from interest, dividend and royalty payments paid to non-residents - annual report (original transactions only).
- PC data file form for amended PAYG withholding from interest, dividend and royalty payments paid to non-residents- annual report (corrections only).
Table 3: Relevant forms
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You can obtain copies of these forms by searching for the relevant NAT number on our website.
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Table 3: Relevant forms (continued)
Labelling electronic storage media
You should externally label all electronic storage media with:
- your ABN or WPN
- your address
- the identifier you use on the electronic storage media information forms (the identifier is a number you create and should be six characters).
If you are reporting on your own behalf, record your name and address on the form as the supplier of the media.
Sending electronic storage media
Send your electronic storage media to Media information processing services (MIPS) at the address listed in table 4.
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You should pack floppy disks, ZIP disks, CD-ROMs and DVDS in a disk mailer or envelope with cardboard reinforcement, and include any required forms.
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Table 4: Addresses for electronic storage media
Type of report
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Send to this address
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PAYG withholding payment summary annual report
PAYG withholding where ABN not quoted - annual report
PAYG withholding annual report - payments to foreign residents
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MIPS
Australian Taxation Office
PO Box 923
ALBURY NSW 2640
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PAYG withholding from interest, dividend and royalty payments paid to non-residents - annual report
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MIPS
Australian Taxation Office
PO Box 1108
ALBURY NSW 2640
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Additional requirements for DAT and USB
Securely pack your DAT and USB along with any required Magnetic media information forms, clearly mark them 'DO NOT X-RAY' and send them to:
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We recommend that you send DAT by courier to reduce the possibility of data corruption.
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We check all media for compatibility and quality. If we detect any format or data quality problems, we will contact suppliers with details of the corrective action required.
Table 5 lists the common error messages that occur when lodging by electronic storage media and ways to avoid them.
Table 5: Common error messages when lodging by electronic storage media
Error
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Action required
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The annual report file is not on the disk
(EMPDUPE, NOABN, FRW or NRIDR)
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Check the disk to ensure the annual report file is on the disk.
We recommend that you exit all applications and remove the disk, then reinsert the disk to view the files.
This means you are viewing the files on the disk and not the files you previously accessed.
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Disk contains system files from your accounting package
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Some accounting packages put copies of a range of system files on the disk. If this happens, remove these files.
The disk should only contain the relevant annual report file.
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File is not in a valid text format
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Spreadsheet, database or accounting files (for example, .xls, .dat, .db, .qbb, .myob) are not acceptable formats.
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Disk only contains a shortcut to the file
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Check that the annual report file on the disk is not just a shortcut to the file.
An easy way to check this is by looking at the size. A shortcut will be about 1KB in size but the actual file will be at least 5KB.
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CD written using packet writing (UDF) format
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CDs should be created using a data disk method and not packet writing (UDF), such as 'drag to disk'.
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Unable to supply backup copy
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Save a backup copy of all annual report files to your hard drive.
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Files are compressed or zipped
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Files must not be compressed or zipped.
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Floppy disk has corrupt sectors
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Use new floppy disks for this purpose. Using old disks often leads to corrupt files that we cannot process.
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Table 6 shows common problems and how to avoid them
Table 6: Common problems when lodging by electronic storage media
If your disk…
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Action required
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Is damaged in transit
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Pack your disks in padded post bags or hard cardboard mailers to prevent accidental damage.
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Has no identifier or label
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Place an identifier of up to six characters on the disk and the relevant electronic storage media information form.
Use an identifier that helps you to identify your disk and us to match the disk to the papers if separated.
Label the disk or CD, not just the case.
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Has a label that covers the write protect holes
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Ensure that the floppy disk label does not cover either of the write protect holes at the bottom of the disk.
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Incorrect address details in the file
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It is important to update supplier address details in your software package before creating any annual report files.
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No employee data records
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Your software may have been rolled over for end-of-year before creating the annual report file. This may result in a file size of 4Kb.
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Has no electronic storage media information form with the disk
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Ensure that you include the relevant electronic storage media information form with the disk. This helps us to identify you if the disk is damaged or corrupt.
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You should always create back-up files of your annual report. If we reject the information you lodge or you need to access data, for example, for a payee who has lost a payment summary, you may need to reload your data. You also need to keep a copy of your annual report to meet our record keeping requirements. Contact your software supplier or developer for assistance with backups.
If you have withheld amounts from wages, salaries, employment termination payments (ETPs) or other similar payments, you must lodge a PAYG withholding payment summary annual report. The report must include details of all payments made and amounts withheld for the financial year.
You can also use this report for amounts withheld from superannuation payments for payees who have left Australia.
You can report the departing Australia superannuation payment (DASP) data with other PAYG withholding payment summary data or separately.
You can lodge this type of annual report:
- online using ECI
- by electronic storage media.
Report
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Lodgment due date
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PAYG withholding payment summary annual report - with or without departing Australia superannuation payments (DASP) data
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14 August after the end of each financial year
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PAYG withholding payment summary annual report - with only departing Australia superannuation payments (DASP) data
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31 October after the end of each financial year
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Reporting amendments to dollar amounts
If you need to amend a payment summary because only the dollar amounts changed, report the amendment to us with a new electronic file.
If your software can't produce an amended file, you must order and use our printed forms for paper lodgment method.
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If you need to amend dollar amounts only on a large number of payment summaries issued for 2007 or earlier financial years, you must re-lodge your entire report.
If payment summary amount details have not changed, they must appear on the payment summary data record in the amended report exactly as they appeared in the original report.
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Reporting within 21 days
All amendments need to be reported to us within 21 days of you issuing the amended payment summary.
If you employ a large number of people and have multiple amendments to your payment summaries, you can report these in batches. However, you must still notify us within 21 days of issuing the amended payment summaries.
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For more information about the format of amended payment summaries, refer to the relevant electronic reporting specification.
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Reporting other amendments
If the payee or payer information was incorrect, do not prepare a new payment summary. Advise the payee of the correct details as soon as possible. Document the correct details and keep them in your files. There is no need to advise us of the corrected details.
If you make an amendment to a payment summary before you send us your annual report, then report the corrected details in the annual report as an original payment summary.
If you lodge this annual report electronically, you can also lodge an amended annual report electronically, either online using ECI or on electronic storage media. Lodging an amended annual report electronically is dependent on whether your payroll product is able to generate amended records within this annual report data file as per our specifications.
The data file must only contain amended payment summary data records and any additional original payment summary records that were not reported in a prior annual report data file for the same financial year.
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Amended payee records must have 'A' recorded in the amendment indicator field in your annual report.
Original records not previously sent to us must have 'O' recorded in the amendment indicator field in your annual report.
If you need to amend amounts in a payment summary once your annual report has been lodged with us, you must issue an amended payment summary to the payee.
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If the wrong type of payment summary has been issued, you must send us an amended data file. You will also need to advise the payee of the error and issue them with the correct type of payment summary.
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If you are sending amended reports by electronic storage media, clearly label the media as amended and send it to us at:
Printing your payment summaries
If you lodge your PAYG withholding payment summary annual report electronically, you can print your payment summaries yourself on plain paper.
If you choose to print your own payment summaries, let us know by phoning 13 28 66. We will update our records so we do not send you our payment summary forms in the future.
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If you lodge your PAYG withholding annual report electronically do not send paper copies of self-printed payment summaries to us.
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Before you decide, check if the software you are using includes the self-print function. Contact your software supplier for more information or refer to our product register at softwaredevelopers.ato.gov.au
If you have problems using our product register, phone our software industry liaison unit on 1300 139 052.
Self-printed payment summaries must comply with our Specifications for self-printing PAYG payment summaries.
You can get a copy of these specifications at softwaredevelopers.ato.gov.au
Payment summaries must be of letter-quality print or laser printed so they are easy to read.
Electronic payment summaries
If you lodge your PAYG withholding payment summary annual report electronically, you may also be able to provide your payees with electronic payment summaries.
An electronic payment summary is a non-editable data file transmitted to the payee electronically. The file must meet the requirements of the Specifications for self-printing PAYG payment summaries and each payee must be able to print their electronic payment summary.
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For more information, refer to:
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You must lodge this report if you have withheld amounts from payments to suppliers who did not quote an ABN.
You can lodge this type of annual report:
- online using ECI
- by electronic storage media.
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From 1 July 2012, if you are a business in the building and construction industry, you need to report to us the total payments you make to each contractor for building and construction services each year. These payments are reported on the Taxable payments annual report. You can also report amounts withheld from payments made to contractors that did not quote an ABN during the financial year in this report. Report these amounts only once, that is, payments shown in the Taxable payments annual report must not be included in the PAYG withholding where ABN not quoted - annual report (NAT 3448).
The Taxable payments annual report is due 21 July each year.
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Lodgment due date
The PAYG withholding where ABN not quoted - annual report is due by 31 October after the end of each financial year.
Amending a PAYG withholding where ABN not quoted - annual report
You must notify us and your payee of any amended details within 21 days of making an amendment if:
- information is amended after it has been issued to your payee
- your PAYG withholding where ABN not quoted - annual report has been lodged with us.
You are not able to report the amended payment summary details to us electronically after the report has been lodged. You must advise the payee in writing of the correct information and keep a copy of the letter for your records.
You must also send a letter detailing all of the changes to us at:
If you make an amendment to a payment summary before you send us your annual report, then show the corrected details as an original payment summary record in the report. If you have already issued a payment summary to the payee, you must advise the payee in writing of the correct information and keep a copy of the letter for your records.
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Do not issue an amended payment summary to the payee if you have amended payment summary information after lodging your annual report. Advise the payee in writing of the correct information and keep a copy of the letter for your records.
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Lodge this report if you have withheld amounts from payments made to foreign resident payees who have participated in:
- entertainment or sporting activities
- construction and related activities
- casino gaming junket activities.
You can lodge this type of annual report:
- online using ECI
- by electronic storage media.
Lodgment due date
The PAYG withholding annual report - payments to foreign residents is due by 31 October after the end of each financial year.
Amending a PAYG withholding annual report - payments to foreign residents
You must notify us and your payee of any amended details within 21 days of making an amendment if:
- information is amended after it has been issued to your payee
- your PAYG withholding annual report - payments to foreign residents has been lodged with us.
If you have amended payment details, only report amendments where the amount has increased or decreased by more than $10.
If you make an amendment to a payment summary before you send us your annual report, then show the corrected details as an original payment summary record in the report.
If you lodge this annual report electronically, you can also lodge an amended annual report electronically, either online using ECI or on electronic storage media. Lodging an amended annual report electronically is dependent on whether your payroll product is able to generate amended records within this annual report data file as per our specifications.
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Do not issue an amended payment summary to the payee if you have amended payment summary information after lodging your annual report. Advise the payee in writing of the correct information and keep a copy of the letter for your records.
If details other than amounts have changed, advise the payee as soon as possible. Document the correct details and keep them in your files. There is no need to advise us of the correct details.
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The annual report data file must contain only complete amended payment summary data records. It must not contain original payment summary data records that have already been sent to us and have not changed.
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Amended data files must have 'C' in the type of report field in Supplier Record 1.
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If you are sending reports to us by electronic storage media, complete the Magnetic media information AMENDED PAYG withholding annual report - payments to foreign residents (NAT 13309). Send the form and the electronic storage media to us at:
Lodge this report if you have withheld amounts from payments you made to non-residents, including:
- interest
- unfranked dividends
- royalty payments.
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You can only lodge this type of annual report by electronic storage media. You cannot lodge online using ECI.
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Lodgment due date
The PAYG withholding from interest, dividend and royalty payments paid to non-residents - annual report is due by 31 October after the end of each financial year.
Amending a PAYG withholding from interest, dividend and royalty payments paid to non-residents - annual report
You must notify us and your payee of any amended details within 21 days of making an amendment if:
- information is amended after it has been issued to your payee
- your PAYG withholding from interest, dividend and royalty payments paid to non-residents - annual report has been lodged with us.
If you have amended payment details, only report amendments where the amount has increased or decreased by more than $10.
If you make an amendment to a payment summary before you send us your annual report, then show the corrected details as an original payment summary record in the report.
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The amended records you provide to us must contain all relevant fields for the affected payees, not just the corrected data.
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You can provide amended payee payment information to us on floppy disk, CD-ROM, USB or DVD using the PC spreadsheet format specified for amendments. For more information, refer to Pay as you go withholding (PAYGW) interest, dividend and royalty payments paid to non-residents annual report specification.
The spreadsheet must contain the following details:
- report identifier
- report year
- payer details
- payee details.
Save the report file containing the amended details on to the electronic storage media, complete an Amended PAYG withholding from interest, dividend and royalty payments paid to non-residents - annual report PC data file form (NAT 15739). Send the form and electronic storage media to us at:
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For more information, refer to:
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You have used the correct ABN and branch number or WPN. The ABN and branch number will usually be the same one used when reporting your PAYG withholding on your activity statements. If your activity statement shows a tax file number, we have given you a WPN. Phone 13 28 66 if you are unsure which number to use.
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Your PAYG withholding annual reports provide the details of all payment summaries issued to payees during the financial year.
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You have reported the correct year on the lodgment.
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You have created a backup copy of your PAYG withholding annual report as you must retain payment summary information for five years. You may also store the information electronically.
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You have not sent paper copies of payment summaries to us if you lodge your annual report electronically.
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You have sent all electronic media to us at the correct address along with the appropriate completed forms.
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For more information on payment summaries and lodging your PAYG withholding annual reports electronically:
- visit our website at www.ato.gov.au/paygw
- phone us on 13 28 66 between 8.00am and 6.00pm, Monday to Friday.
If you do not speak English well and need help from us, phone the Translating and Interpreting Service on 13 14 50.
If you are deaf, or have a hearing or speech impairment, phone us through the National Relay Service (NRS) on the numbers listed below:
- TTY users, phone 13 36 77 and ask for the ATO number you need
- Speak and Listen (speech-to-speech relay) users, phone 1300 555 727 and ask for the ATO number you need
- internet relay users, connect to the NRS on www.relayservice.com.au and ask for the ATO number you need.
If you would like further information about the NRS, phone 1800 555 660 or email helpdesk@relayservice.com.au
Last Modified: Thursday, 15 November 2012
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