From time to time we will undertake maintenance on our online services. This information provides details of any system unavailability as a result of maintenance as well as any system issues affecting our online services.
If you are experiencing any problems accessing or using our online services, read this information carefully before contacting our Technical Help Desk. For general information about our online security credentials visit our online services frequently asked questions.
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Online Services for Individuals
Online Services for Individuals will be unavailable from 10.30pm AEST Friday 24th May to 7.00am AEST Saturday 25th May due to scheduled maintenance.
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ELS and Windows 8 connectivity issue
ELS enabled software uses the third party software program CISCO VPN client to transmit information securely via ELS.
The vendor of CISCO VPN client has not yet certified it will work with the recent release of Windows 8. However, we expect the vendor to certify a product in late November 2012.
Before upgrading to Windows 8, contact your software provider for advice.
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Scheduled maintenance
Electronic Lodgment Service (ELS)
ELS gateways will be unavailable at the following times due to a scheduled upgrade for the 2013 - 2014 financial year.
ELS Gateway
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Scheduled start time
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Scheduled end time
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Waymouth
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Friday 7 June 12.00pm AEST
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Tuesday 11 June 9.00am AEST
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Sydney
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Friday 14 June 12.00pm AEST
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Monday 17 June 9.00am AEST
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Melbourne
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Friday 14 June 12.00pm AEST
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Monday 17 June 9.00am AEST
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Brisbane
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Friday 14 June 12.00pm AEST
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Monday 17 June 9.00am AEST
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While your primary gateway is scheduled for an upgrade please use an alternative gateway.
Portals
The portals will be unavailable at the following times for scheduled system maintenance.
Scheduled start time
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Scheduled end time
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Saturday 8 June 6.00pm AEST
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Sunday 9 June 6.00am AEST
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July - No maintenance scheduled at this stage
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Saturday 3 August 6.00pm AEST
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Sunday 4 August 6.00am AEST
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Saturday 14 September 6.00pm AEST
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Sunday 15 September 6.00am AEST
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Saturday 5 October 6.00pm AEST
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Sunday 6 October 6.00am AEDT
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Saturday 16 November 6.00pm AEDT
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Sunday 17 November 6.00am AEDT
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Saturday 14 December 6.00pm AEDT
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Sunday 15 December 6.00am AEDT
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During these times you will receive a 'Portal under maintenance' error message if you attempt to login. We apologise for any inconvenience.
System impacts
We regularly undertake system upgrades and routine maintenance during the week and over the weekend. Although the portals are still available, specific portal functions may be unavailable.
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System maintenance is scheduled to occur on:
- Thursday 23rd May to Friday 24th May
- Saturday 25th May to Sunday 26th May
For outage details including how they may affect you, login to the portal and check 'key updates'.
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Unplanned outage or system issues
When unplanned outage or system issues occur, you will receive one of the following messages:
- 'Portal under maintenance' - appears when attempting to login to the portal if there is a complete unexpected outage to the portal
- 'System issues' - appears when the portal is available but experiencing a problem which may affect you
- error message - appears when an intermittent error occurs.
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If you are experiencing a problem outside of the scheduled maintenance periods or receive a system issues or error message, refer to system issues for more information before contacting the Technical Help Desk.
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Last Modified: Wednesday, 22 May 2013