Our research

The Tax Office needs objective and independent information to understand what people think, feel and do in relation to our services, products, and education. The Tax Office undertake a wide range of research, including surveys, product testing and user research. The information available here includes the results of some of the research we've conducted recently.

View current years' pages

Corporate research

Other Tax Office research

ATO Professionalism Survey

The Australian Taxation Office (Tax Office) currently conducts a biannual Professionalism Survey to evaluate Tax Office employees' level of professionalism as perceived by clients who have had an interaction with the Tax Office in the previous six months.

Business Perceptions Survey

The Business Perceptions survey (BPS) is conducted with business operators. It captures the views of businesses across the micro and small to medium enterprise (SME) segments.

Community Perceptions Survey

The Community Perceptions Survey (CPS) was first conducted in 1996 and has been run every year since. The purpose of the CPS is to capture trend data to monitor community perceptions of the Tax Office and its administration of the tax system.

Community Perceptions Survey Report 2006

Community Perceptions Survey Report 2006 PDF download (5MB).

Corporate Research Program 2011

Each year we commission a program of research to seek the views of the community and business about us and how we administer the tax and superannuation systems. The program of research can be accessed here.