Identity crime and fraudulent tax returns

Identity crime and fraudulent tax returns

Identity crime and fraudulent tax returns

Identity crime continues to be a problem in Australia. The Australian Bureau of Statistics (ABS) estimates that identity crime costs the economy over $1 billion per year. Some registered tax agents are being used to unknowingly lodge fraudulent income tax returns on behalf of clients using the names of people - both living and deceased - whose identities have been stolen, borrowed or bought.

What you should look out for

In some instances, perpetrators have approached a tax agent and asked them to prepare their returns or to lodge their printed e-tax return. They have also been known to forward the returns electronically to avoid face to face interaction and identity verification. Additional indicators of suspicious behaviour may include people or groups of people:

  • claiming not to speak English - in a group situation, one person will be the nominated spokesperson for the group. People in this situation may also be on temporary visas
  • lodging for the first time
  • claiming excessive tax instalment deductions on payment summaries
  • claiming the same deduction or tax offset values as other people within the group
  • claiming to work for the same employer
  • supplying proof of identity documents that are not consistent with information provided or that appear to have been altered or manipulated
  • requesting preparation of several years income tax returns or amendments that would result in a substantial refund
  • providing handwritten payment summaries and other employment documentation
  • lodging tax returns with details that differ or conflict with previous years
  • claiming sudden and significant increases in refunds or deductions compared to previous years
  • diverting refunds from a home address to a post office box
  • claiming to hold an Australian business number (ABN) that cannot be verified
  • requesting changes to electronic funds transfer bank account details each year or using a bank account that does not contain their name
  • making transactions simultaneously in different states or territories (such as operating bank accounts, lodging activity statements and lodging tax returns)
  • providing an unverifiable phone number or only providing a mobile phone number
  • having to think about answers to obvious questions
  • operating a business or registering an ABN while receiving Centrelink benefits.

What you should do

If you notice suspicious behaviour from a new client, we recommend you take extra precautions to ensure they are legitimate, such as:

  • confirming their identity by conducting your own proof of identity checks
  • checking with their employer that they issue hand written payment summaries (or whatever the irregularities are) to their employees.

If you can't confirm the client's payment summary and claims are authentic, you should explain your responsibility as a tax agent and decline to prepare or lodge their tax return.

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You can report suspicious behaviour to us confidentially by phoning us on 13 72 86 - fast key code 34 (between 8.00am and 6.00pm, Monday to Friday).

Identity theft can also involve the theft of computers or data from your practice by:

  • current and previous staff, visitors, cleaners, other tenants
  • electronic attacks - for example, viruses and phishing scams.

Developing a security strategy

You can help prevent identity crime by developing and implementing a security strategy in your practice, and reminding your clients to protect their identities.

Here are some tips for developing a security strategy:

  • Develop and implement strict recruitment practices, including background checks.
  • Allow access to client information, including client TFNs and other identity details, on a need-to-know basis only.
  • Know who your clients are by carefully checking their details.
  • Secure your premises, particularly if you share accommodation with other businesses.
  • Change passwords and other access codes as a safeguard when staff leave your practice.
  • Use data encryption and store data securely.
  • Make sure your computers are protected from threats such as viruses and hackers.

Attention icon

We will never send you an email requesting you to confirm, update or disclose confidential details. If we need to know this information, we will send a letter to your postal address.

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For more information about ATO related scams, refer to our website at www.ato.gov.au/onlinesecurity

We regularly update this information with examples of the latest ATO related scams as we become aware of them. Check this webpage regularly to stay informed. You can also sign up to the Online Services RSS news feeds or email subscriptions for automated updates on our website - www.ato.gov.au/onlinesecurity

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MORE INFORMATION

For more information on:

  • identity crime, go to www.ato.gov.au/identitycrime
  • online security, go to www.ato.gov.au/onlinesecurity

Last Modified: Tuesday, 26 October 2010


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We are committed to providing you with accurate, consistent and clear information to help you understand your rights and entitlements and meet your obligations.

If you follow our information and it turns out to be incorrect, or it is misleading and you make a mistake as a result, we will take that into account when determining what action, if any, we should take.

Some of the information on this website applies to a specific financial year. This is clearly marked. Make sure you have the information for the right year before making decisions based on that information.

If you feel that our information does not fully cover your circumstances, or you are unsure how it applies to you, contact us or seek professional advice.

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