How to contact us by phone
How to contact us by phone
Speak to a customer service representative
Unless otherwise specified, all phone numbers listed here are available from 8.00am to 6.00pm, weekdays, except public holidays.
When you phone, you will need to establish your identity by providing details of three of the following items that are currently on our records:
- your date of birth
- your telephone number, business, residential, postal or email address (maximum of one)
- your bank account number (including BSB number)
- details from an ATO-generated notice (maximum of two different notices, for example, the sequence number from any notice of assessment issued to you).
To help with your enquiry you may also provide your tax file number (TFN). Although it is not legally required, it will make it quicker and easier for us to help you.
If you would like someone else, like a registered tax agent, family member or friend, to phone on your behalf, they must already be recorded with us as authorised to act for you.
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Personal tax enquiries - 13 28 61
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For all enquiries and services about personal tax, including:
- general income tax
- tax file numbers (TFNs)
- pay as you go (PAYG) including activity statements
- Higher Education Loan Program (HELP)
- Student Financial Supplement Scheme (SFSS)
- account balance
- replacement cheque
- help completing e-tax
- lodgment and notices of assessment.
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Business tax enquiries - 13 28 66
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For all enquiries and services about business tax, including:
- business income tax
- fringe benefits tax (FBT)
- fuel tax credits (FTC)
- goods and services tax (GST)
- pay as you go (PAYG)
- activity statements, including lodgment and payment
- accounts and business registration (including ABN and TFN)
- dividend and royalty withholding tax
- excise enquiries, including
- cleaner fuels grant scheme
- product stewardship for oil program
- energy grants credits scheme for alternative fuels.
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Non-profit - 1300 130 248
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For all non-profit organisation enquiries, including:
- endorsement processes for charities and deductible gift recipients
- income tax concessions, including exemption and refunds of franking credits
- goods and services tax (GST) concessions
- fringe benefits tax (FBT) concessions.
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Superannuation enquiries - 13 10 20
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For all enquiries and services on superannuation, including:
- super co-contributions
- superannuation contributions surcharge (SCS)
- superannuation guarantee (SG)
- lost super on the lost members fund (LMR)
- self-managed super funds.
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ATO publications ordering service - 1300 720 092
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If you already know the title of the publication you want, you can call this number 24 hours a day, seven days a week to order. If unsure, call the number between 8.00am to 6.00pm to speak to our representative.
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Registered tax professionals - 13 72 86
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For registered tax and BAS service providers' enquiries, including:
- accounts
- lodgment
- registration
- tax law and advice on simple matters
- practice management and the relationship manager program including complaints and other difficulties.
If you are a registered agent, the following guides provide you with Fast Key Codes, which allow you to key ahead to the option of your choice without having to listen to the entire menu:
When calling about client details, tax professionals will be asked to follow proof of identity procedures.
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Access to online services
Business - 13 28 66
Registered agents - 13 72 86
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For enquiries relating to accessing our online services, including:
- access to portals
- electronic commerce interface (ECI)
- digital certificates
- For all AUSkey enquiries - 1300 287 539.
Available 24 hours a day, seven days a week.
Self-help is a fast and convenient way to interact with us for a variety of requests. The majority of these services use a speech recognition system so it is important you talk in your natural speaking voice and follow the prompts as if talking to a real person.
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Business tax self-help - 13 72 26
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Business customers will need to provide their Australian business number (ABN) or tax file number (TFN) to use this service.
Using this service, you can:
- set up a payment arrangement
- lodge a nil activity statement
- check on the progress of your income tax return (note if you lodge by paper it can take eight weeks for your return to appear in our system, so wait eight weeks before calling)
- make a goods and services tax (GST) or pay as you go (PAYG) annual election
- register for fuel tax credits
- order business forms or publications
- order personalised payment slips
- verify an ABN.
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Personal tax self-help - 13 28 65
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Customers must provide their tax file number (TFN) for most of these services.
Using this service, you can:
- check on the progress of your income tax return (note, if you lodge by paper it can take eight weeks for your return to appear in our system, so wait eight weeks before calling)
- lodge your
- education tax refund claim
- refund of franking credits claim
- short tax return (check your eligibility for a short tax return)
- order forms or publications
- order personalised payment slips
- search for lost superannuation on the lost members register (LMR)
- set up a payment arrangement.
If you know the full title or NAT number of the publication you want, you can order it anytime:
- online at ato.gov.au
- by phone via the publications ordering service - 1300 720 092.
Note you cannot order activity statements, notices of assessment or statements of account through this service.
If you need help with English and want to talk to a tax officer in your preferred language, you can phone the Translating and Interpreting Service (TIS) for help with your call.
The centre specialises in helping Indigenous clients and can assist with a wide range of tax matters.
If you are deaf, or have a hearing or speech impairment, phone us through the National Relay Service (NRS) on the numbers listed below:
- TTY users, phone 13 36 77 and ask for the ATO number you need
- Speak and Listen (speech-to-speech relay) users, phone 1300 555 727 and ask for the ATO number you need
- internet relay users, connect to the National Relay Service and ask for the ATO number you need.
If you would like further information about the National Relay Service, phone 1800 555 660 or email helpdesk@relayservice.com.au
Available from 8.00am to 5.00pm, weekdays, except national public holidays (Australian Eastern Standard Time).
You can also fax us on +61 2 6216 2830.
Available from 8.00am to 6.00pm, weekdays, except national public holidays.
To provide feedback, compliments or lodge a complaint:
- phone 1800 199 010
- fax 1800 060 063.
Available from 8.00am to 5.00pm, weekdays, except national public holidays.
(Australian Eastern Standard Time).
Call this number for ATO directory assistance and shopfront locations.
For enquiries from journalists and the media only.
To reach the media unit after-hours call 0401 147 127.
Available from 8.00am to 6.00pm, weekdays, except national public holidays.
To report tax evasion, you can also make an online report.
Phone 1800 177 006.
Available from 8.30am to 5.00pm, weekdays, except national public holidays.
A tax scheme is an artificial or contrived arrangement designed to gain a tax benefit or defer tax obligations. Use this number to report a suspected tax planning scheme or promoter. For more information, see Aggressive tax planning.
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If your call relates to tax evasion, for example failing to declare cash payments as assessable income or scams involving people fraudulently claiming to be from the ATO, phone 1800 060 062.
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Last Modified: Tuesday, 23 April 2013
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