How to contact us by phone

Speak to a customer service representative

Unless otherwise specified, all phone numbers listed here are available from 8.00am to 6.00pm, weekdays, except public holidays.

When you phone, you will need to establish your identity by providing details of three of the following items that are currently on our records:

• your date of birth
• your telephone number, business, residential, postal or email address (maximum of one)
• your bank account number (including BSB number)
• details from an ATO-generated notice (maximum of two different notices, for example, the sequence number from any notice of assessment issued to you).

To help with your enquiry you may also provide your tax file number (TFN). Although it is not legally required, it will make it quicker and easier for us to help you.

If you would like someone else, like a registered tax agent, family member or friend, to phone on your behalf, they must already be recorded with us as authorised to act for you.

Personal tax enquiries - 13 28 61

For all enquiries and services about personal tax, including:

• general income tax
• tax file numbers (TFNs)
• pay as you go (PAYG) including activity statements
• Higher Education Loan Program (HELP)
• Student Financial Supplement Scheme (SFSS)
• account balance
• replacement cheque
• help completing e-tax
• lodgment and notices of assessment.

Business tax enquiries - 13 28 66

For all enquiries and services about business tax, including:

• business income tax
• fringe benefits tax (FBT)
• fuel tax credits (FTC)
• goods and services tax (GST)
• pay as you go (PAYG)
• activity statements, including lodgment and payment
• accounts and business registration (including ABN and TFN)
• dividend and royalty withholding tax
• excise enquiries, including
• cleaner fuels grant scheme
• product stewardship for oil program
• energy grants credits scheme for alternative fuels.

Non-profit - 1300 130 248

For all non-profit organisation enquiries, including:

• endorsement processes for charities and deductible gift recipients
• income tax concessions, including exemption and refunds of franking credits
• goods and services tax (GST) concessions
• fringe benefits tax (FBT) concessions.

Superannuation enquiries - 13 10 20

For all enquiries and services on superannuation, including:

• super co-contributions
• superannuation contributions surcharge (SCS)
• superannuation guarantee (SG)
• lost super on the lost members fund (LMR)
• self-managed super funds.

ATO publications ordering service - 1300 720 092

If you already know the title of the publication you want, you can call this number 24 hours a day, seven days a week to order. If unsure, call the number between 8.00am to 6.00pm to speak to our representative.

Registered tax professionals - 13 72 86

For registered tax and BAS service providers' enquiries, including:

• accounts
• lodgment
• registration
• tax law and advice on simple matters
• practice management and the relationship manager program including complaints and other difficulties.

If you are a registered agent, the following guides provide you with Fast Key Codes, which allow you to key ahead to the option of your choice without having to listen to the entire menu:

• Tax agent services guide - for registered tax agents
• BAS agent services guide - for registered BAS agents.

When calling about client details, tax professionals will be asked to follow proof of identity procedures.

Access to online services Business - 13 28 66 Registered agents - 13 72 86

For enquiries relating to accessing our online services, including:

• access to portals
• electronic commerce interface (ECI)
• digital certificates
• For all AUSkey enquiries - 1300 287 539.