Taxpayers' charter - helping you to get things right

We aim to provide accurate, consistent and clear information to help you understand your rights and entitlements and meet your obligations.

The information we provide ranges from published information about how the law applies generally, to advice to you personally about how the law applies to your circumstances.

If you follow our information and it turns out to be incorrect, or it is misleading and you make a mistake as a result, you are entitled to certain levels of protection under the law. The level of protection varies depending on the type of information, the law it covers and the reason for the mistake.

Types of information we provide

We provide two categories of information:

• published information about how the law applies generally
• information to you personally.

Sections within Types of information we provide

• Published information
• Information to you personally