If you have a tax debt that is less than $25,000 and cannot pay by the due date, you can use our 24 hour automated self-help service to arrange either to:
- make a late payment
- pay the debt by instalments over a specified period.
Our self-help service operates 24 hours a day, seven days a week. Phone:
- Business tax self-help on 13 72 26
- Personal tax self-help on 13 28 65
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You can only use this phone service for debts that are less than $25,000.
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To use the phone service, you will need to know:
- your tax file number (individual clients) or Australian business number (business clients)
- the amount outstanding
- the frequency of the payment you wish to make
- weekly
- fortnightly
- monthly
- lump sum
- the first payment date. Make certain this date is at least 15 days after your phone call, allowing time for personalised payment slips to be mailed to you.
If you don't know how much you can afford to pay, you can say 'Make a suggestion' and the system will offer an arrangement.
If you do know the amount of each payment you wish to make, you can also make your own arrangement.
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You can also use our online Payment arrangement calculator to work out a payment arrangement that meets your circumstances. You can calculate affordable and sustainable payment arrangement scenarios and use these as a guide to propose a payment arrangement that will enable you to repay your debt and also address your ongoing tax obligations.
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If we accept your arrangement, we will send you a letter and personalised payment slips. The payment slips will be sent to the postal address on our system. If you use a tax agent, you may need to contact them to obtain your payment slips before making your first payment.
You will be charged the general interest charge (GIC) on the unpaid debt from the original due date. GIC will accrue daily on a compounding basis from the original due date until the debt is paid in full.
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Help for small businesses experiencing short-term financial difficulties
We offer help to viable businesses with an annual turnover of less than $2 million that are having trouble meeting their tax payment obligations due to challenging business conditions or unexpected events such as natural disasters.
You cannot access this assistance via this automated service.
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If you need more information, you can refer to:
If you do not speak English well and need help from the ATO, phone the Translating and Interpreting Service on 13 14 50.
If you are deaf, or have a hearing or speech impairment, phone the ATO through the National Relay Service (NRS) on the numbers listed below:
- TTY users, phone 13 36 77 and ask for the ATO number you need
- Speak and Listen (speech-to-speech relay) users, phone 1300 555 727 and ask for the ATO number you need
- internet relay users, connect to the NRS on www.relayservice.com.au and ask for the ATO number you need.
Last Modified: Wednesday, 21 November 2012