Commissioner of Taxation Annual Report 2009-10

Part 5 - Using our resources effectively

Our operating expenditure for 2009-10 was $3,045.5 million - 64% for staff and 36% for suppliers and other expenses. Because of budget pressures at the beginning of 2009-10 we put in place a series of specific measures to manage our resources.

We kept a tight control on recruitment and overall staffing levels through critically assessing the use of non-ongoing staff and contractors and restricting recruitment to business-critical roles with the assistance of a corporate recruitment 'gatekeeper'.

We managed peak workflows more efficiently through increased outsourcing and use of temporary workforces. We also moved staff within the organisation to undertake critical work.

We harnessed support from staff and took a thrifty approach across all areas of expenditure.

As part of our corporate services reform project, we reviewed a number of finance and people services and designed and implemented more efficient and cost-effective centralised services.

We will seek to further refine our internal budget forecasts to better inform our decisions on resource allocation. This will also allow us to better address business pressures and priorities as they emerge.

Our upgraded human resources and financial information technology system provides a platform for future improvements.

Sections within Part 5 - Using our resources effectively

• 5.1 Our people
• 5.2 Managing our finances
• 5.3 Managing our information technology