Compliance program 2009-10

Our approach

Effective tax and superannuation administration relies heavily on a capable, sustainable and well regulated tax profession. Tax practitioners and those in the tax industry are vital in influencing voluntary compliance and ensuring that their clients understand their rights and obligations. By supporting and influencing one tax practitioner, we can support and promote better compliance by many people.

Maintaining sustainable tax and superannuation systems depends on a joint effort between those working in the tax industry and us. We promote transparency, ease of access and sharing of pertinent information.

Surveys by external market researchers in 2008 show that 91% of tax agents were satisfied overall with their current relationship with us. The same percentage indicated that the products and services we provide to them have improved that relationship. We explore ways to deliver cost-effective services for agents.

Given the central role of tax practitioners and other key intermediaries, we closely monitor their level of compliance in their dealings with clients. Where we see trends outside the norm, we check their client tax returns as well as the agent's practices.

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