Making it easier to comply

Individuals

We measure the easier, cheaper and more personalised aspects of our program for individuals through our community perceptions survey. Most of the results of the 2008 survey have remained relatively stable, with the exception of the question relating to confusion about taxation matters, with this measure increasing from 37% to 43%.

Individuals believe strongly that the advice they receive from the ATO is tailored to meet their needs, with this measure remaining stable at 72%. Also, 59% of individuals surveyed believe the ATO takes into account their circumstances when making decisions and 57% believe it is easier now than in the past to deal with the tax system.

Individuals - easier

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• Q1 The ATO looks for new ways of doing things to help taxpayers
• Q2 I feel it is easier now than in the past to deal with the tax system
• Q3 I feel very confused about taxation matters
  (Note: a decline in agreement with this question indicates an improvement)

Individuals - cheaper

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• Q4 The effort involved in completing my tax return is less than in previous years
• Q5 The effort involved in maintaining records to support claims in my tax returns is less now than in previous years

Individuals - more personalised

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• Q6 The advice related to my circumstances
• Q7 The advice was tailored to meet my needs
• Q8 The ATO takes into account my circumstances when making decisions.

Sections within Easier, cheaper and more personalised - perceptions

• Tax agents
• Businesses
• Individuals