Making it easier to comply

Easier, cheaper and more personalised - perceptions

We're continuously looking for ways to improve the community's interactions with us. Measuring how we're tracking against making your interactions with us easier, cheaper and more personalised through surveys such as our annual tax agent perceptions survey, business perceptions survey and community perceptions survey helps us to provide more efficient and effective outcomes for the community in general.

Since 2003, we've tracked the survey results for insights into how you perceive your interactions with the ATO. Although these results indicate that community perceptions of our performance have improved over time, we recognise that these perceptions are shaped by individuals' total experience with the tax system as well as social and economic factors and general community sentiment and confidence.

Some of these issues are beyond the ATO's influence, so we view the results within the context of what is happening in the wider community, particularly when there are significant changes in the results.

Sections within Easier, cheaper and more personalised - perceptions

• Tax agents
• Businesses
• Individuals