Making it easier to comply

Businesses

We measure the easier, cheaper and more personalised aspects of our program for businesses through our business perceptions survey. Although there has been a gradual upward trend over time, many of the results of the December 2007 and May 2008 surveys are lower than previous surveys.

We will explore the possible drivers behind these results in our discussions with businesses. If they are factors the ATO can influence, we will work with businesses to design solutions.

On a positive note, 90% of businesses surveyed believe that we treat them fairly and reasonably and 75% believe that we make complying with their tax obligations as easy as possible. Consistent with previous year's results the lowest indicator relates to record keeping (Q5).

Businesses - easier

Legend

• Q1 The ATO tries to make complying with my business tax obligations as easy as possible
• Q2 I feel it is easier now than in the past to deal with the tax system.

Businesses - cheaper

Legend

• Q3 The ATO tries to make complying with my business tax obligations as inexpensive as possible
• Q4 The effort involved in completing my business tax return is less now than in previous years
• Q5 The effort involved in maintaining records to support claims in my business tax return is less now than in previous years

Businesses - more personalised

Legend

• Q6 The ATO treats me fairly and reasonably
• Q7 The ATO takes into account my circumstances when making decisions
• Q8 The advice and information I receive from the ATO is tailored to meet my needs
• Q9 The ATO looks for new ways of doings things to help taxpayers

Sections within Easier, cheaper and more personalised - perceptions

• Tax agents
• Businesses
• Individuals