Improvements for everyone
Helping people interact with us more easily is integral to the way we do business with the community.
We've restructured our website so it's easier for you to find the information you need using our improved content, navigation and search options. We'll continue to improve the content on our website to make it easier for you to find and understand the information you need.
We're working on giving users an integrated view of their tax position and are making our letters, notices and statements easier to understand and more consistent with other information you receive from us.
We already have a lot more of your history available to our people when you phone as a result of the new systems we introduced in the past few years. We will progressively have more of your history available, and, during 2010, the person you speak to will know the details of all the correspondence we have sent you.
You will have more options in how you choose to make payments. Improvements in our interactive voice recognition phone service will let you make payment arrangements across multiple accounts and, under certain circumstances, amend existing arrangements. During 2010, the entitlement to interest on early payment for income tax will be automatically calculated (excluding payments relating to superannuation).
We're also improving our intelligence and risk management, so that our information-gathering techniques, turn-around times and ability to detect incorrect returns is much better.
Aligning our requirements more closely with normal business and accounting procedures and practices means that we can help reduce how much it costs individuals, businesses and tax professionals to comply with their obligations and receive entitlements.
In its report, Improving Australia's tax consultation system, the Board of Taxation recommended changes to the way the community is consulted about tax legislation. We will continue to work on the newly introduced tax issues entry system
Sections within Improvements for everyone
Last Modified: Tuesday, 26 May 2009