Help - ECI system and/or technical problems

• Client operating system/hardware issues
  
• Installing the ECI client software
  
• Downloading and importing the Keys and Certificates file into the ECI software
  
• How to use the ECI client software
  (i.e. menu navigation, functions, error messages, etc)
  
• Problems with communications, ECI server availability
  

Support Centre: ESD Technical Support

Phone number: 1300 139 373

E-mail address: esd.help@ato.gov.au

Fax: (02) 6211 9111

Hours of operation: 8am to 6pm Monday to Friday