Help

Commonly asked questions
We've answered some of your most commonly asked questions about Dealing Electronically.

Support centres
If you need further assistance, please contact the appropriate support centre below:

• Registration and Keys and Certificates
• Using the ECI Practice Software (Windows PC only)
• Using the ECI Software
• Activity Statement (BAS/IAS) enquiries
• Excise Grants & Rebates Schemes enquiries
• Superannuation enquiries
• Pay As You Go (PAYG) enquiries
• Australian Business Register (ABR) enquiries
• Technical problems

Keys and Certificates re-issue
If your first attempt to download your Keys and Certificates fails, you will need to apply to have them re-issued. Use the link below to go to the necessary form. Once you've filled in all the fields on screen, print it and send it to the ATO address on the form.

Reissue Keys and Certificates form

Technical specifications for software developers
To ensure that software products comply fully with the requirements of the new tax system and can interface with the ECI software, the ATO has prepared a list of technical specifications for software developers.