How you can approach the Taxation Ombudsman (who is also the Commonwealth Ombudsman) to ask questions on your behalf.
In addition to your right to have our actions reviewed by the courts, you can approach the Inspector-General of Taxation and Taxation Ombudsman (IGTO)External Link. The IGTO is independent and can assist with concerns or complaints you may have in relation to administrative actions we take.
From 1 May 2015, the tax complaint handling role was transferred from the Commonwealth Ombudsman to the IGTO. This change aimed to enhance the systemic review role of the IGTO and provide taxpayers with specialised and focussed tax complaints handling for tax matters.
How you can approach the Taxation Ombudsman (who is also the Commonwealth Ombudsman) to ask questions on your behalf.