your tax file number (individual clients) or Australian business number (business clients)
the amount outstanding
the frequency of the payment you wish to make:
weekly
fortnightly
monthly
lump sum
the first payment date. Make certain this date is at least 15 days after your phone call, allowing time for personalised payment slips to be mailed to you.
If you don’t know how much you can afford to pay, you can say ‘Make a suggestion’ and the system will offer an arrangement.
If you do know the amount of each payment you wish to make, you can also make your own arrangement.
If we accept your arrangement, we will send you a letter and personalised payment slips. The payment slips will be sent to the postal address on our system. If you use a tax agent, you may need to contact them to obtain your payment slips before making your first payment.
You will be charged the general interest charge (GIC) on the unpaid debt from the original due date. GIC will accrue daily on a compounding basis from the original due date until the debt is paid in full.
New measures to assist small business
The Tax Office has introduced new measures to help businesses with an annual turnover of less than $2 million that are struggling to manage their tax debts in the current economic climate.
These include:
12 month general interest charge (GIC) free payment arrangements, and
deferral of the payment due date on activity statement liabilities.
If you do not speak English well and want to talk to a tax officer, phone the Translating and Interpreting Service on 13 14 50 for help with your call.
If you have a hearing or speech impairment and have access to appropriate TTY or modem equipment, phone 13 36 77. If you do not have access to TTY or modem equipment, phone the Speech to Speech Relay Service on 1300 555 727.
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