SuperSeeker

Overview

SuperSeeker is a tool that will help you look for your lost and unclaimed superannuation and provide you with a list of possible matches.

It is free to use. The online and phone services are available 24 hours a day, 7 days a week.

Search

Online

Using SuperSeeker online is quick and easy. Your search can be completed in a couple of minutes.

1. Important privacy information will be displayed. Read this information and agree to the privacy disclaimer before commencing your search.
2. You need to provide your:
• tax file number (TFN)
• family and given names
• date of birth.
3. After you select Login, SuperSeeker will begin your search.

If there is a possible match:

1. SuperSeeker will display details of any accounts listed on the lost members register (LMR) in addition to unclaimed super or other super accounts held by us. Any money in the accounts listed on the LMR is held by the super funds.
2. Where an account is found on the LMR, you may wish to consider:
• contacting the fund to update your personal details or enquire about your lost account
• consolidating your accounts, which may reduce your fees and costs
• withdrawing your benefit, if your account balance is less than $200 and certain criteria are met.
3. Where unclaimed super or other accounts are found, you can use the claim form provided by SuperSeeker to make a claim. Alternatively, you may contact us directly.

By phone

Using SuperSeeker on the phone is quick and easy.

1. Phone the SuperSeeker self-help line on 13 28 65.
   We will give you important privacy information. Make sure you have paper and a pen ready to write down the details of any lost accounts.
2. We will ask you to select from a range of topics. For SuperSeeker, select option 1 and then option 2.
3. We will ask for your:
• TFN
• date of birth.

If there is a possible match:

1. We will tell you the name of the fund which holds an account on your behalf, their phone number and your account number.
2. Where an account is found on the LMR, you may wish to consider:
• contacting the fund to update your personal details or enquire about your lost account
• consolidating your accounts, which may reduce your fees and costs
• withdrawing your benefit, if your account balance is less than $200 and certain criteria are met.
3. Where unclaimed super or other accounts held by us are found, you will be transferred to a client service representative who will provide details of your account.

By paper

1. Download and complete Searching for lost super (NAT 2476, PDF, 137KB).
2. When you fill in the form you will need to provide your:
• name
• date of birth
• contact details.

Any additional information you can provide, including your TFN, previous employers and previous super funds, will help us to identify any lost super which may belong to you.

If there is a possible match:

1. We will write to you with the results and provide you with:
• the name of the fund, their contact number and your account details
• information about any lost or unclaimed super we are holding.
2. Where an account is found on the LMR, you may wish to consider:
• contacting the fund to update your personal details or enquire about your lost account
• consolidating your accounts, which may reduce your fees and costs
• withdrawing your benefit, if your account balance is less than $200 and certain criteria are met.
3. Where unclaimed super or other accounts held by us are found, you will be asked to contact us directly.

Common questions

Where will SuperSeeker search?

SuperSeeker will search the lost members register and our other records, including the superannuation holding accounts (SHA) special account and unclaimed superannuation money register.

What is the lost members register?

The LMR holds lost member records from all regulated super funds in Australia, other than self-managed super funds (SMSFs). Funds are required to provide updated information to us by 30 April and 31 October each year.

What is unclaimed super?

Super funds are required to report and pay unclaimed super to us twice a year. There are four types of unclaimed super:

• unclaimed super for a member who is 65 years old or older
• unclaimed super for a non-member spouse
• unclaimed super for a deceased member
• unclaimed super for a former temporary resident.

For more information, refer to Unclaimed superannuation money.

What will the online results show?

If there is a possible match, SuperSeeker will provide the account details and contact details of the super fund that may have your lost super. You can then contact your super fund to talk about what to do with your benefits.

If SuperSeeker finds a match between the details you have provided and unclaimed super or other amounts held by us, you may be able to use a form provided by SuperSeeker to make a claim. Alternatively, you may contact us directly.

What if I don’t know my TFN?

You can find your TFN on:

• your income tax notice of assessment
• correspondence we have sent to you
• your payment summary – for example, from your employer.

If you have a tax agent, you can ask them for your TFN.

If you still can’t find your TFN, you can:

• phone 13 28 61 between 8.00am and 6.00pm, Monday to Friday
• visit an ATO shopfront (phone 13 28 61 to make an appointment).

For more information, refer to Tax file numbers (NAT 1753).

How else can I contact you about my lost super?

If you do not want to use SuperSeeker online or by phone, you can contact one of our customer service representatives and request a search be done for you.

If you are in Australia, phone us on 13 10 20. If you are overseas, phone us on +61 2 6216 1111 between 8.00am and 5.00pm Australian Eastern Standard Time, Monday to Friday.

What to do/read next

For more information about lost and unclaimed super, refer to:

• Finding your lost super (NAT 5115)
• Unclaimed superannuation money (NAT 6267).

Last Modified: Wednesday, 17 March 2010