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SuperSeeker

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Common questions

Where will SuperSeeker search?

SuperSeeker will search the lost members register (LMR) and our other records, including the superannuation holding accounts (SHA) special account.

What is the lost members register?

The LMR holds lost member records from all regulated super funds in Australia, other than self-managed super funds (SMSFs). Funds are required to provide updated information to us by 30 April and 31 October each year.

What will the online results show?

If there is a possible match, SuperSeeker will provide account details and contact details of the super fund that may have your lost super.

You can then contact your super fund to talk about what to do with your super benefits.

If there is a match between your personal details and our records, we will ask you to contact us directly.

What if I don’t know my TFN?

You can find your TFN on:

  • your income tax notice of assessment
  • correspondence we have sent to you
  • your payment summary – for example, from your employer.

If you have a tax agent, you can ask them for your TFN.

If you still can’t find your TFN, you can:

  • phone 13 28 61 between 8.00am and 6.00pm, Monday to Friday
  • visit a Tax Office shopfront (phone 13 28 61 to make an appointment).

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For more information, refer to Tax file numbers (NAT 1753).

How else can I contact you about my lost super?

If you do not want to use SuperSeeker online or by phone, you can contact one of our customer service representatives and request a search.

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If you are in Australia, phone us on 13 10 20.

If you are overseas, phone us on +61 2 6216 1111 between 8am and 5pm Australian Eastern Standard Time, Monday to Friday.

Last Modified: Tuesday, 10 November 2009

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