What information do I provide if I lodge an enquiry about unpaid super?
When you lodge an enquiry about unpaid super online or via phone, we will ask for:
your contact details and whether you give permission for us to use your name when contacting your employer
your employer’s contact details (including business address)
your employer’s ABN (you should be able to locate your employer’s ABN from your last payment summary or from the employer’s business letterhead stationery)
the nature of your current employment arrangement, including when you started employment with your employer, and
details of the particular superannuation problem (when the issue started and ended, including the month and year).
You will also need to provide information on whether you:
were paid at least $450 gross pay in a month. The online calculator tool will require your total salary or wages per quarter.
checked with your employer and super fund if any super had been paid. The online calculator tool will require the amount paid to your super fund each quarter. (We may also need your super fund name and your membership number.)
were offered choice of super fund (Your employer should have offered you a choice of fund Standard choice form (NAT 13080) to complete. If so, we will need the date the form was provided.)
checked if your super had been paid to your chosen fund, and
checked if your choice of super fund request was actioned by your employer.
Protecting your privacy when you phone us
If you phone us, we need to know that we are talking to the correct person before discussing your personal tax affairs. We will ask for details that only you, or your authorised representative, would know. It would also be helpful if you have your tax file number ready when you phone us. To establish proof of identity, you will need three of the following items:
an address
bank account details
date of birth
details from a Tax Office generated notice
the amount of your last refund or payment, or your account balance.
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