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Literature review: measuring compliance effectiveness 2007

Introduction

Purpose

The initial purpose of this literature review was to document some basic building blocks for developing a stronger compliance effectiveness measurement capability within the Australian Taxation Office (ATO). As the review developed, we considered that it provided useful insights into effectiveness measurement and should be shared more widely.

You can download a PDF version of the document.

Sections within Introduction

Last Modified: Friday, 20 April 2012

Table of contents

Why measuring effectiveness is important

Practicalities of measuring effectiveness

Scope of the literature review

1.0 Definition of compliance effectiveness

2.0 Frameworks and models

4.0 Measurement methodology

5.0 Implementation issues

Tables, figures and examples

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