Pre-filling service - e-tax

Where is your pre-filling information?

If you have attempted to use the pre-filling service and some, or all, of your information is unavailable, refer to the following table.

You still need to lodge your tax return by 31 October, even if all your pre-filling information isn't available.

Possible reason	Why	What you can do
We haven't received it yet.	Information from other organisations is reported to us from 1 July onwards (most information is available by late July). Most information is ready to download and pre-fill within a couple of days of us receiving it.	Check the availability status of the information you are waiting for. If it shows that the information you are seeking is available, you can contact the data provider to ask whether they have reported your information to us and obtain any necessary statements to complete your e-tax return (if you haven't already received them). Otherwise you can subscribe to alerts, and we will send you an email or SMS when more of your information becomes available.
We could not match the information to your record.	This usually happens when the details on the information reported to us by the organisation, such as name, date of birth, address and tax file number (TFN), do not match those recorded for you on our databases.	If the data provider says they have already lodged your information with us, you should check that they have correctly recorded your TFN and other personal details to ensure they match those on our systems. If the information supplied to us by the reporting organisation is incorrect, they will need to correct those records with us.
The information did not pass all processing checks.	There might have been some errors in the data sent to us by the reporting organisation. For example, if there are alphabetical characters in a 'dollars and cents' field.	You will need to use your own records to manually complete your tax return.

Sections within Questions and answers

• Why should you use pre-filling?
• How do you use the pre-filling service?
• What information can be pre-filled?
• Where is your pre-filling information?
• What if the pre-filled information is wrong?
• Can you rely on pre-filling for lost records?
• How do you subscribe for pre-filling alerts?