Deferring your compulsory HELP, HECS or Financial Supplement repayment

More information

Internet

Visit www.ato.gov.au to download HELP, Financial Supplement and general tax publications.

Phone

• 13 28 61 for information about HELP, Financial Supplement and personal tax topics. We can help you:
• understand how repayments are calculated and how indexation works
• order a HELP or Financial Supplement account information statement
• get the balance of your account
• confirm a voluntary repayment
• confirm your HELP or Financial Supplement PRN.
• 1300 650 225 for help with:
• the effect of bankruptcy on your debt
• completing the Deferring your compulsory HELP, HECS or Financial Supplement repayment (NAT 2471) form
• eligibility for the HECS-HELP benefit and how to apply.

Mail

Write to us at:

Australian Taxation Office
PO Box 1032
ALBURY  NSW  2640

Other services

If you do not speak English well and need help from the ATO, phone the Translating and Interpreting Service on 13 14 50.

If you are deaf, or have a hearing or speech impairment, phone the ATO through the National Relay Service (NRS) on the numbers listed below:

• TTY users, phone 13 36 77 and ask for the ATO number you need
• Speak and Listen (speech-to-speech relay) users, phone 1300 555 727 and ask for the ATO number you need
• internet relay users, connect to the NRS on www.relayservice.com.au and ask for the ATO number you need.

If you would like further information about the National Relay Service, phone 1800 555 660 or email helpdesk@relayservice.com.au