Tips
- Have all your information ready and at hand before starting the calculator tool (refer to What information do I need before I start using the calculator tool?).
- Save your progress once you reach the following screens, to prevent data loss
- SG eligibility report
- SG entitlement report
- Unpaid superannuation enquiry tool.
- Keep a record of your reference number and password. You only have seven days to return to an incomplete enquiry - however, if you need more time, resuming and clicking Save again will give you another seven days.
- Don't understand something? Key terms within the calculator tool are written in blue text and link to a help file - clicking on the term will take you to this help file.
- After submitting your enquiry, read Unpaid super to learn about what happens next.
Why can't I enter the current quarter?
You cannot enquire about the current quarter, as your employer still has time to make this payment.
Employers are required to make super contributions to your super fund by the quarterly cut-off date. If they are late in paying your contributions, they have until the due date to lodge a superannuation guarantee charge (SGC) statement with us.
You can lodge your enquiry after the due date has passed.
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The following table shows you the SG cut-off and due dates. You can lodge an enquiry for a quarter after the due date for that quarter has passed.
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Quarter
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Cut-off date for contributions to be paid to super fund
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Due date for lodgment of the SGC statement to the ATO
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1 July - 30 September
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28 October
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28 November
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1 October - 31 December
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28 January
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28 February
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1 January - 31 March
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28 April
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28 May
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1 April - 30 June
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28 July
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28 August
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Note: If the quarterly cut-off or due date falls on a weekend or public holiday, the quarterly cut-off or due date is the following working day.
How long should it take to move to the next screen?
Once you have clicked on the Continue button, it normally takes under 15 seconds for you to receive the next screen. If you discover it is taking a long time to move, or appears to be frozen, we recommend you click on the Continue button again.
Can I save information that I've entered in the calculator tool?
The information entered into the calculator tool can only be saved at three screens. These are:
SG eligibility report
You will not have the ability to amend your saved data, so you need to ensure the information is correct before you save.
SG entitlement report
You will have the ability to amend the information you have saved, if you realise you have made an error.
Unpaid superannuation enquiry tool
You will have the ability to amend the information you have saved, if you realise you have made an error.
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We recommend that you save the calculator tool once you reach each of these screens, otherwise you may lose any data you have entered into the calculator tool.
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Can I resume a saved application?
You can only use the Resume button if you have previously saved information entered into the calculator tool.
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You must keep a record of your reference number and password. You only have seven days to return to an incomplete enquiry - however, you can Resume and then click Save again, which will give you another seven days.
If you lose your reference number or cannot remember your password, you will need to restart your enquiry. We are unable to help you retrieve the data you have entered.
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Can I pause while using the tool?
The calculator tool can expire your session/time out if you do not enter any details for a period of time. We recommend you save your enquiry, where possible, and limit the time when you don't enter any data to half an hour. If you do receive an error message, refer to the error messages to determine what action you can take.
Do I need to print a report?
You can choose to print a copy of the report, but it is not mandatory to print the report and show it to your employer. You can also save a PDF copy of the report to your computer.
We recommend you print the PDF version of the report because it loads more quickly. If you need to print the HTML version of the report, you should save your enquiry first.
How do I lodge an enquiry with the ATO?
Once you have clicked on the Submit button, you will be provided with a confirmation number confirming your submission was successful.
To find out how we will proceed with your enquiry, visit our Unpaid super website.
When can I submit an enquiry with the ATO?
You can submit an enquiry with the ATO at any time during the day or night - however, there will be times when the ATO website is unavailable; refer to System upgrades and downtime for details.
There may be other times when you will not be able to submit an enquiry to the ATO due to unplanned outages or system issues - however, you may still be able to use the tool up to the submission stage.
We recommend you always save your enquiry before you submit. Should you encounter problems while submitting, you can try resuming and submitting again later.
How long should it take to submit an enquiry?
Once you have clicked on the Submit button, it normally takes under a minute for you to receive a confirmation message. If you do receive an error message, refer to the error messages to determine what action you can take.
What if I need to contact the ATO after I have lodged?
To find out how we will proceed with your enquiry, visit our Unpaid super website. If you still need to contact us, you will need to establish your identity.
Sections within Your employee SG calculator tool questions answered
Last Modified: Monday, 20 May 2013