Guide to dealing with disasters

Early access to your money

If you are in financial difficulty as a result of a disaster, you may be able to get early access to a refund or to your super.

Faster processing of refunds

If you are expecting a refund from an income tax return or activity statement, we may be able to arrange for your refund to be issued as a priority.

Phone us on 1800 806 218 to discuss your circumstances and the best way we can help you.

Access to super

Your super fund may pay you a benefit from your super if you meet a condition of release. Conditions of release that may apply to a person in a disaster include:

• compassionate grounds
• severe financial hardship
• temporary or permanent incapacity.

In the case of death, the super fund will pay any benefits to the dependants of the deceased, the beneficiaries of the deceased estate, or both.

There are stringent conditions attached to the early release of super benefits. For more information, refer to Conditions of release to access your super before retirement.

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