Navigating the service
The login page
When you log in to Online services for foreign investors, your name or entity will be listed as a linked entity. If you have more than one entity listed, select the entity then the Next button to go to the home page.
If no names are listed, select Add to set up access.
The home page
The home page displays the name of the person whose record you are viewing.
You can switch between records in the same login session where:
- more than one entity or individual record is registered, or
- you're an authorised representative for more than one client.
To do this, select the Change foreign investor button.
Use the Logout button to log out of Online services for foreign investors when you are not using it.
Menu options
Use the Account and payments drop-down menu on the home page to find options for:
- Transactions
- Payments (for vacancy fee and residential application fee use the quick link)
Use the Lodgments drop-down menu to find options for:
- Residential application
- Vacancy fee return
Use the Assets menu item to register or update details about your assets.
Use the Profile drop-down menu to find options for:
- Manage details
- Foreign person details
- Authorised contacts
Quick links
Use the quick links on the home page to go straight to:
- Manage details
- Lodge or pay residential application
- Lodge or pay vacancy fee return
- Manage access
- Note: When you select the Manage access quick link, a new tab will open in your browser. When you have finished with authorisations, logout of or close this tab. This will not log you out of Online services for foreign investors.
- Register asset
- Transactions
Other functions to be aware of
Mandatory fields are marked with an asterisk (*).
You can move back and forth between pages using the relevant button at the bottom of the screen. Don't use the browser back button.
If a field (item) needs to be completed or you have completed using an incorrect format it will display in red; a message will display so you can correct the information. You can't continue until you correct the errors.
When we refer to 'drop-down', this is where there is a chevron or arrow that can provide more information.
Data that you enter and save will be used to pre-fill some information.
When entering an Australian address, predictive search will find the address as you type.
Attaching files
When attaching files:
- you can attach up to 10 files
- each file needs to be less than 25MB in size
- use only English alphanumeric characters to name each file
- keep file names as short as possible
- file names in a language other than English, or that use special characters such as # @ & $, may prevent your application being submitted.
Find help
Prompts and help are available throughout Online services for foreign investors.
The Help button will appear on the right side of the page when you select a menu option or quick link. Select the Help button for information and guidance relating to the page you're viewing (Note: The Help button is not available on the login page or the home page).
Where you see a ? in a circle, this means there is help available relating to the action you are performing.
These resources complement the help function within Online services for foreign investors:
- Make payments and view transactions
- Residential application
- Vacancy fee return
- Manage your assets
- Manage your details
You can also refer to the Troubleshooting page for information about known issues.
Provide feedback
Give us feedback appears at the bottom of each screen in Online services for foreign investors. Use it if you want to give us feedback about your experience using the service. Provide as much detail as possible.
Our Troubleshooting page lists issues we are aware of. Before providing your feedback, check to see if an issue is already listed.
How we use feedback
We use the feedback we receive to:
- fix identified issues (like those listed on the Troubleshooting page)
- investigate if improvements can be made to the service
- find out what you like about the service and how are you using it.
We don't respond to individual comments or questions in feedback.
If you want to enquire about your obligations, you can contact us about foreign investment.
How to find the function you need in Online services for foreign investors.