Contact us about our online services

Online services

8.00am-6.00pm, Monday-Friday

Business Portal	13 28 66
Tax Agent Portal BAS Agent Portal	General enquiries 13 72 86, FKC 3 3 Technical support 13 72 86, FKC 3 5
Electronic commerce interface (ECI)	13 28 66
Electronic lodgment service (ELS)	Password resets and validation 13 72 86, FKC 3 1 Technical support 13 72 86, FKC 3 5
Online services for individuals	13 28 61
e-tax	13 28 61
Superannuation	13 10 20

If you experience system problems outside of the scheduled maintenance periods, please refer to System maintenance and issues before phoning us.

Secure login

8.00am-6.00pm, Monday-Friday

Individual user enquiries:

Passwords
Shared secrets

13 28 61

General AUSkey enquiries:

What is AUSkey?
Where can you use it?
Registration
Installation, including on USB sticks
Which government agencies accept AUSkey?

1300 AUSkey (1300 287 539)

7.00am-12 midnight, Monday-Friday

Technical support for your AUSkey (including downloading and installing your AUSkey)

1300 AUSkey (1300 287 539)

How to report a scam

If you have received fraudulent communication or are unsure of the legitimacy of a communication you have received which claims to be from the ATO, let us know.

You can report unsolicited emails claiming to be from the ATO by forwarding the entire email to ReportEmailFraud@ato.gov.au. We will promptly address your email, however we don't respond individually to emails sent to this address.

You can also check on any communication that you aren't sure about by phoning us from 8.00am-6.00pm, Monday-Friday on:

Individuals	13 28 61
Businesses	13 28 66
Registered agents	13 72 86

For more information about how to protect yourself, see Online security .

Last Modified: Tuesday, 16 April 2013

Our commitment to you

We are committed to providing you with accurate, consistent and clear information to help you understand your rights and entitlements and meet your obligations.

If you follow our information and it turns out to be incorrect, or it is misleading and you make a mistake as a result, we will take that into account when determining what action, if any, we should take.

Some of the information on this website applies to a specific financial year. This is clearly marked. Make sure you have the information for the right year before making decisions based on that information.

If you feel that our information does not fully cover your circumstances, or you are unsure how it applies to you, contact us or seek professional advice.

Copyright

You are free to copy, adapt, modify, transmit and distribute this material as you wish (but not in any way that suggests the ATO or the Commonwealth endorses you or any of your services or products)