Contact us about our online services

Online services

8.00am-6.00pm, Monday-Friday

Business Portal	13 28 66
Tax Agent Portal BAS Agent Portal	General enquiries 13 72 86, FKC 3 3 Technical support 13 72 86, FKC 3 5
Standard Business Reporting	SBR Service Desk 1300 488 231 or via SBRServiceDesk@sbr.gov.au
Electronic commerce interface (ECI)	13 28 66
Electronic lodgment service (ELS)	Password resets and validation 13 72 86, FKC 3 1 Technical support 13 72 86, FKC 3 5
Online services for individuals	13 28 61
e-tax	13 28 61
Superannuation	13 10 20

If you experience system problems outside of the scheduled maintenance periods, please refer to System maintenance and issues before phoning us.

Secure login

8.00am-6.00pm, Monday-Friday

Individual user enquiries: Passwords Shared secrets	13 28 61
General AUSkey enquiries including: What is AUSkey? Where can you use it? Registration Installation, including on USB sticks Which government agencies accept AUSkey?	1300 AUSkey (1300 287 539)

7.00am-12 midnight, Monday-Friday

Technical AUSkey support (including downloading and installing your AUSkey)

1300 AUSkey (1300 287 539)

How to report a scam

If you have received fraudulent communication or are unsure of the legitimacy of a communication you have received which claims to be from the ATO, let us know.

You can report unsolicited emails claiming to be from the ATO by forwarding the entire email to ReportEmailFraud@ato.gov.au. We will promptly address your email, however we don't respond individually to emails sent to this address.

You can also check on any communication that you aren't sure about by phoning us from 8.00am-6.00pm, Monday-Friday on:

Individuals	13 28 61
Businesses	13 28 66
Registered agents	13 72 86

For more information about how to protect yourself, see Online security.