System maintenance and issues

System maintenance

From time to time we will undertake maintenance on our online services. This information provides details of any system unavailability as a result of maintenance as well as any system issues affecting our online services.

If you are experiencing any problems accessing or using our online services, read this information carefully before contacting our Technical Help Desk. For general information about our online security credentials visit our online services frequently asked questions.

Tax Agent, BAS Agent and Business Portals upgrades for Tax Time 2013 The Tax Agent Portal, BAS Agent Portal and Business Portals will be unavailable from 6.00pm AEST Saturday 22nd June to 10.00am AEST Sunday 23rd June for the 2013 - 2014 financial year system upgrades.

Online Services for Individuals Our Online Services for Individuals will be unavailable due to system maintenance at the following times: 11.00pm AEST Thursday 20th June to 6.00am AEST Friday 21st June 9.30pm AEST Friday 21st June to 7.00am AEST Monday 24th June

ELS and Windows 8 connectivity issue ELS enabled software uses the third party software program CISCO VPN client to transmit information securely via ELS. The vendor of CISCO VPN client has not yet certified it will work with the recent release of Windows 8. However, we expect the vendor to certify a product in late November 2012. Before upgrading to Windows 8, contact your software provider for advice.

Scheduled maintenance

Portals

The portals will be unavailable at the following times for scheduled system maintenance.

Scheduled start time	Scheduled end time
July - No maintenance scheduled at this stage
Saturday 3 August 6.00pm AEST	Sunday 4 August 6.00am AEST
Saturday 14 September 6.00pm AEST	Sunday 15 September 6.00am AEST
Saturday 5 October 6.00pm AEST	Sunday 6 October 6.00am AEDT
Saturday 16 November 6.00pm AEDT	Sunday 17 November 6.00am AEDT
Saturday 14 December 6.00pm AEDT	Sunday 15 December 6.00am AEDT

During these times you will receive a 'Portal under maintenance' error message if you attempt to login. We apologise for any inconvenience.

System impacts

We regularly undertake system upgrades and routine maintenance during the week and over the weekend. Although the portals are still available, specific portal functions may be unavailable.

System maintenance is scheduled to occur on: Thursday 20th June to Friday 21st June Friday 21st June to Monday 24th June For outage details including how they may affect you, login to the portal and check 'key updates'.

Unplanned outage or system issues

When unplanned outage or system issues occur, you will receive one of the following messages:

• 'Portal under maintenance' - appears when attempting to login to the portal if there is a complete unexpected outage to the portal
• 'System issues' - appears when the portal is available but experiencing a problem which may affect you
• error message - appears when an intermittent error occurs.

If you are experiencing a problem outside of the scheduled maintenance periods or receive a system issues or error message, refer to system issues for more information before contacting the Technical Help Desk.