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Frequently asked questions

 
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Business and tax professionals

General

What is an AUSkey?

What are the different types of AUSkeys?

What ATO online services can I access with AUSkey?

Do I need an AUSkey to use Electronic Lodgment Service (ELS)?

Registration

How do I register for an AUSkey?

How do I register my staff for an AUSkey?

Where can I get assistance if my organisation wants to install an AUSkey on a network or server?

Permissions

I have installed the AUSkey software but can't access the portals. What should I do?

I am a new standard AUSkey holder but can't access any ATO online services. What should I do?

Once I have registered and installed my AUSkey, can I begin using ATO online services immediately?

Where can I find more information on the permissions Administrator and Standard AUSkey holders receive?

Technical information

What operating systems and browsers are supported by AUSkey?

Where can I get AUSkey technical support?

Change of details

What should I do if I change my name?

What should I do if my entity's legal name changes?

What should I do if my entity's legal name changes but ABN remains the same?

What should I do if my entity's legal name and ABN changes?

What should I do when other details about me or my business change?

What happens to my AUSkey when I cancel my ABN?

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Last Modified: Tuesday, 16 April 2013
 
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