System maintenance and issues

AUSkey

Summary

Action required

Status

Automatic renewals for some AUSkeys are not working

If you installed your AUSkey in 2010, you will need to update to the latest AUSkey software to facilitate the automatic renewal of your AUSkey,

To do this - go to www.abr.gov.au/auskey and select 'AUSkey Software' from the menu.

Follow workaround

Internet Explorer 10 and Windows 8

Internet Explorer 10 (IE10) launched from the 'Metro' (Start) screen in Windows 8 does not have any plug-in support.

This means that the AUSkey Java plug-in will not run and causes the following issues:

- Failed to load Applet
- Browser not Supported

However, IE 10 works in Windows 8 via the Desktop mode

Option 1 - Launching IE10 from Desktop mode

1. Select the Desktop icon from the 'Metro' Start screen

2. launch IE 10

3. Perform the AUSkey function required (eg install the AUSkey, login etc).

Option 2 - Use IE10 in compatibility mode (if still not working)

1. Select the Desktop icon from the 'Metro' Start screen

2. Open IE 10

3. Press the compatibility button in the address tool bar (top right hand side corner of the address bar) - When enabled it changes colour (Blue=Enabled, Gray=Disabled)

4. Perform the AUSkey function required (eg install the AUSkey, login etc).

Option 3 - use the Firefox browser

1. Install Firefox from http://www.mozilla.org/

2. Select the Desktop icon from the 'Metro' Start screen

3. Launch Firefox

4. Perform the AUSkey function required (eg install the AUSkey, login etc.

Follow workaround

Sections within System issues

Last Modified: Tuesday, 18 June 2013