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Frequently asked questions

 
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Individuals

Password

I don't have a password. How do I register to use your online services?

I forgot my password? What should I do?

Are there any guidelines to help create a password?

Can I change my password?

What does the indicator next to the password field mean?

What should I do if I get the error message 'The confirm password does not match with your password'?

Will my password expire?

Why do I get an error message when trying to log in using my TFN and password?

Tax file number (TFN), name and date of birth

What if I don't know my TFN?

Can I still access your online services if I don't have a TFN?

Can I access your online services if I only have one name?

Why do I get an error message trying to log in using my name?

Why do I get an error message trying to log in using my date of birth?

CAPTCHA code

What is a CAPTCHA code and why is it used?

I can't read the CAPTCHA code. What can I do?

Shared secrets

What is a shared secret?

What is a notice of assessment?

Why do I get an error message when using a notice of assessment as a shared secret?

What is a PAYG payment summary?

What is a dividend investment number?

What is a Centrelink payment summary?

Which bank account details do I need?

Which superannuation account details do I need?

Why did I receive a message stating I am unable to verify?

Other

I have received a lockout message. What does this mean?

Why has my session expired?

If there are issues with the system where can I find more information?

Sections within Overview

Last Modified: Tuesday, 21 May 2013
 
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