What if I don't know my TFN?
You can find your TFN on:
- your income tax notice of assessment (NOA)
- correspondence we have sent you
- a payment summary - for example, from your employer
- your superannuation member contribution statement.
If you have a tax agent, you can ask them for your TFN.
Can I access your online services if I don't have a TFN?
Your TFN is essential to creating a secure login for our online services. If you do not have a TFN you can apply for one either:
- by mail - You will need to complete a paper Tax file number - application or enquiry for individuals (NAT 1432) form. You can get a copy of this form:
- from online ordering
- by phoning 1300 720 092 24 hours a day, 7 days a week
- from one of our shopfronts or selected newsagents
- by asking for one from Centrelink or the Department of Veterans' Affairs if you are applying for a government benefit or pension.
The form must be accompanied by original documents that prove your identity.
Your TFN will not be processed without the necessary documents. A full list of acceptable documents is provided in the instructions to the form.
or
Online - If you are an Australian citizen 16 years old or older and able to attend an interview at one of the participating Australia Post retail outlets, you can apply for a TFN on the web.
Customers should receive their TFN, within 28 days of making the application.
Can I access your online services if I only have one name?
If you are known to us by one name (for example, Cher), you should enter this name in the family name field and leave the first given name field blank.
Why do I get an error message when trying to log in using my name?
If you have specified a name that is different to what you have previously reported to us, we will not be able to verify your identity.
If the name you are attempting to use is resulting in an error, refer to recent letters we may have sent you to check the name you are known to us by.
We only allow three attempts before your account is locked for one hour. You may need to update your details with us so you can register successfully.
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If you need to update/check your details, phone 13 28 61 then press 5, between 8.00am and 6.00pm Monday to Friday to speak with a customer service representative.
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Why do I get an error message when trying to log in using my date of birth?
If you have specified a date of birth that is different to what you have previously reported to us, we will not be able to verify your identity.
We only allow three attempts before your account is locked for one hour. You may need to update your details with us so you can register successfully.
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If you need to update/check your details, phone 13 28 61 then press 5, between 8.00am and 6.00pm Monday to Friday to speak with a customer service representative.
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Sections within Individuals
Last Modified: Tuesday, 21 May 2013