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Change program essentials
  
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Our easier, cheaper and more personalised change program improved systems, services and products to make it easier for people to comply with their obligations. The program arose from our listening to the community initiative. Changes were developed through consultation with the community.
Overview
About our change program
How the changes affect you
Information, products and assistance
Notice of assessment/statement of account
Past bulletins
Training/educational products
The Australian Taxation Office change program
An overview of the Australian Taxation Office's change program which introduced new systems and processes to improve services to taxpayers and tax professionals.
CPT Global report on Release 3 Income Tax
Independent information technology experts CPT Global reported on their review of the Australian Taxation Office's implementation of the Release 3 Income Tax stage of its change program during the period September 2009 to April 2010.
Implementation of CPT Global report on Release 3 Income Tax
The Australian Taxation Office has implemented the recommendations in CPT Global's report 'Release 3 - Income Tax Implementation Review' dated 12 August 2010.
Aquitaine Consulting report on change program benefits
Independent information technology advisers Aquitaine Consulting reported on their review of the benefits from the Australian Taxation Office's change program.
Aquitaine Consulting - change program history
Aquitaine Consulting have written an independent narrative of the Australian Taxation Office's change program, why the ATO undertook it and what was delivered.
Improved services through systems - the Change Program
This paper reflects on the historical developments in the ATO Change Program to date, noting its achievements and issues encountered. Input was sought across the organisation.
CPT Global Limited report on ATO Change Program Benefits Realisation Assessment
Independent information technology experts CPT Global reported on their review of the Australian Taxation Office's Change Program, building on the September 2010 report from Aquitaine Consulting.
Notice of assessment for income tax fact sheet
Explanatory material for explaining changes to the format of the NOA and when a client would receive a SOA with their NOA.
The Australian Taxation Office change program
An overview of the Australian Taxation Office's change program which introduced new systems and processes to improve services to taxpayers and tax professionals.
CPT Global report on Release 3 Income Tax
Independent information technology experts CPT Global reported on their review of the Australian Taxation Office's implementation of the Release 3 Income Tax stage of its change program during the period September 2009 to April 2010.
Statement of account for income tax fact sheet
Explanatory material for explaining when clients would expect to receive a Statement of Account (SOA) from ICP and how to read the SOA if they get one.
Implementation of CPT Global report on Release 3 Income Tax
The Australian Taxation Office has implemented the recommendations in CPT Global's report 'Release 3 - Income Tax Implementation Review' dated 12 August 2010.
Notice of assessment and statement of account case study
Explains how the statement of account and notice of assessment work together.
Aquitaine Consulting report on change program benefits
Independent information technology advisers Aquitaine Consulting reported on their review of the benefits from the Australian Taxation Office's change program.
Frequently asked questions - including notice of assessment and statement of account
Information about changes introduced by the Australian Taxation Office's integrated core processing system.
Aquitaine Consulting - change program history
Aquitaine Consulting have written an independent narrative of the Australian Taxation Office's change program, why the ATO undertook it and what was delivered.
Improved services through systems - the Change Program
This paper reflects on the historical developments in the ATO Change Program to date, noting its achievements and issues encountered. Input was sought across the organisation.
Tax Office welcomes ANAO's report on systems improvements
Tax Office welcomes ANAO's report on systems improvements
CPT Global Limited report on ATO Change Program Benefits Realisation Assessment
Independent information technology experts CPT Global reported on their review of the Australian Taxation Office's Change Program, building on the September 2010 report from Aquitaine Consulting.
Notice of assessment for income tax fact sheet
Explanatory material for explaining changes to the format of the NOA and when a client would receive a SOA with their NOA.
Statement of account for income tax fact sheet
Explanatory material for explaining when clients would expect to receive a Statement of Account (SOA) from ICP and how to read the SOA if they get one.
Notice of assessment and statement of account case study
Explains how the statement of account and notice of assessment work together.
Frequently asked questions - including notice of assessment and statement of account
Information about changes introduced by the Australian Taxation Office's integrated core processing system.
Frequently asked questions - including notice of assessment and statement of account
Information about changes introduced by the Australian Taxation Office's integrated core processing system.
Notice of assessment for income tax fact sheet
Explanatory material for explaining changes to the format of the NOA and when a client would receive a SOA with their NOA.
Statement of account for income tax fact sheet
Explanatory material for explaining when clients would expect to receive a Statement of Account (SOA) from ICP and how to read the SOA if they get one.
Notice of assessment and statement of account case study
Explains how the statement of account and notice of assessment work together.
Tax Office welcomes ANAO's report on systems improvements
Tax Office welcomes ANAO's report on systems improvements
  
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