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Call centre information
Opening hours – 8.00am to 6.00pm weekdays.
We are closed on weekends and public holidays.
Business tax enquiries – 13 28 66
Information about business income tax, fringe benefits tax (FBT), fuel tax credits (FTC), goods and services tax (GST), pay as you go (PAYG) and activity statements, including lodgment and payment, accounts and business registration (including Australian business number and tax file number), and dividend and royalty withholding tax.
Personal tax enquiries – 13 28 61
Enquiries about retirement, baby bonus, tax file number, pay as you go (PAYG) – including activity statements, Higher Education Loan Programme (HELP), Student Financial Supplement Scheme, account balance or replacement cheque, preparation of an online tax return, general income tax, lodgment and notices of assessment.
Specific enquiries can be directed to the sections detailed on the right hand side of this page.
Superannuation enquiries – 13 10 20
Enquiries about super co-contributions, superannuation contributions surcharge, superannuation guarantee – including non payment by an employer, lost superannuation, self managed superannuation funds, simpler super and general superannuation enquiries.
Tax Office Publications Ordering service – 1300 720 092
An operator assisted ordering service is available – 8.00am to 6.00pm weekdays, closed on weekends and public holidays. An automated self help publications ordering service is also available on this number 24 hours a day, seven days per week.
Automated self help publications ordering service
The automated self help publications ordering service is also available 24 hours per day seven days per week on the following numbers.
ATO Personal Self Help – 13 28 65, ATO Business Self Help – 13 72 26.
The automated self-help ordering service is a speech recognition system that requires the caller to use their own speaking voice to place the order. The service is suitable for callers who know the full title of the publication they wish to order and have no other questions. There is no need to press any buttons. Callers just need to follow the prompts as if they are talking to a real person. The service does not accept NAT numbers.
Business clients will be required to provide their ABN to use this service.
International callers can contact the Tax Office by phoning +61 2 6216 1111 between the hours of 8.00am to 5.00pm (Australian Eastern Standard Time or daylight-saving time) and ask for your call to be transferred to the appropriate area within the Tax Office. Alternatively, you can fax us on +61 2 6216 2830. Other telephone contact numbers may not work from some countries.
Aboriginal and Islander Centre
13 10 30
The centre specialises in helping Indigenous clients and can assist with a wide range of tax matters.
ATO Business self help
13 72 26
Available 24 hours a day, seven days a week - automated self-help service.
Functions include verifying an Australian business number (ABN), lodgment of nil activity statements, payment arrangements, checking on the progress of income tax refunds, and ordering personalised payment slips.
An automated publications ordering service is also available. This is a speech recognition service that requires the caller to use their own speaking voice to place the order. To use the service the caller must know the name of the publication that they want to order and will be required to quote an ABN.
Complaints
Available from 8.00am to 6.00pm, weekdays, except public holidays.
Complaints about the Tax Office
13 28 70
Fax complaints
1800 060 063
Client service feedback
1800 199 010
Electronic products
1300 139 051
Available from 8.00am to 6.00pm, weekdays, except public holidays.
Information on Business portal, digital certificates, electronic commerce interface (ECI), e-Record. Or visit Online Services for more information.
Excise
13 28 66
Information on fuel tax credits, cleaner fuels grant scheme, product stewardship for oil program and energy grants credits scheme for alternative fuels.
Internal administration line
13 28 69
Shopfront locations and directory assistance.
Media unit contact details for journalists
For enquiries from members of the media only.
Media unit
(02) 6216 1901
After hours media mobile
0401 147 127
Non-profit
1300 130 248
Non-profit enquiries, including income tax, Australian business number (ABN), goods and services tax (GST) and fringe benefits tax (FBT).
ATO Personal self help
13 28 65
24 hours a day, seven days a week – automated self-help service.
To check the progress of your tax return. You will need your tax file number. If you send your tax return by ordinary post, wait seven weeks before phoning.
An automated publications ordering service is also available. This is a speech recognition service that requires the caller to use their own speaking voice to place the order. To use the service the caller must know the name of the publication that they want to order.
Superannuation
13 10 20
For general superannuation enquiries.
Tax evasion referral
1800 060 062
Available from 8.00am to 6.00pm, weekdays, except public holidays.
Tax practitioners
13 72 86
Available from 8.00am to 6.00pm, weekdays, except public holidays.
Enquiries from tax practitioners about accounts, lodgment, registration, tax law/advice on simple matters, practice management, and the Relationship Manager program – including complaints and other difficulties.
The TAXAGENT Services guide provides tax practitioners with Fast Key Codes, which allow practitioners to key ahead to the option of their choice without having to listen to the entire menu.
When calling about client's details, tax agents will be asked to follow Proof of identity procedures.
Special needs
- If you do not speak English well and want to talk to a tax officer, phone the Translating and Interpreting Service (TIS) on 13 14 50 for help with your call.
- If you are deaf, or have a hearing or speech impairment, you can contact us through the National Relay Service
- TTY users phone 13 36 77 and ask for the ATO number you want
- Speak and Listen (speech-to-speech relay) users phone 1300 555 727 and ask for the ATO number you want
- Internet relay users connect to the NRS (see www.relayservice.com.au) and ask for the ATO number you want.
- If you would like further information about the National Relay Service, phone 1800 555 660 or email helpdesk@relayservice.com.au.
Last Modified: Wednesday, 9 September 2009
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Some of the advice and guidance on this website applies to a specific financial year. This is clearly marked. Make sure you have the information for the right year before making decisions based on that information.
If you feel that our advice and guidance does not fully cover your circumstances, or you are unsure how it applies to you, contact us or seek professional advice.
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