In person

For a range of tax help and information, visit us at one of our shopfronts around Australia.

You’ll be able to:

• talk to our staff
• pick up a range of publications and brochures, and
• for more specialised tax information, access our phone service.

We can help you with things like:

• your entitlements
• tax file number
• HELP and student supplement loans, and
• tax returns.

If you need one-on-one, detailed help, you can make an appointment for a personal interview at your nearest shopfront by phoning 13 28 61.

Our shopfronts are open from 8.30am to 4.45pm weekdays (closed on weekends and public holidays).

You can also contact us by phone or by mail.

Important to know Our shopfronts do not offer cashiers’ services for tax payments or refunds. For further information on how to pay your taxes, please refer to the Paying your tax section of our website.

Australian Capital Territory

Visit our shopfront in the Australian Capital Territory.

You can make an appointment for an interview by telephoning 13 28 61

Region	Shopfront address
Canberra	Ground Floor, Ethos House 28-36 Ainslie Avenue Civic Square ACT 2600

New South Wales

These are our shopfronts in New South Wales.

You can make an appointment for an interview by telephoning 13 28 61

Region	Shopfront address
Albury-Wodonga	567 Smollett Street Albury NSW 2640
Chatswood	Ground floor 501 Victoria Avenue Chatswood NSW 2067
Hurstville	38 Humphreys Lane Hurstville NSW 2220
Newcastle	266 King Street Newcastle NSW 2300
Parramatta	Commonwealth Offices 2-12 Macquarie Street Parramatta NSW 2123
Sydney CBD	2 Lang Street Sydney NSW 2000
Wollongong	93-99 Burelli Street Wollongong NSW 2500

Northern Territory

These are our shopfronts in the Northern Territory.

You can make an appointment for an interview by telephoning 13 28 61

Region	Shopfront address
Darwin	24 Mitchell Street Darwin NT 0800
Alice Springs	Jock Nelson Centre 16 Hartley Street Alice Springs NT 0870

Queensland

These are our shopfronts in Queensland.

You can make an appointment for an interview by telephoning 13 28 61

Region	Shopfront address
Brisbane CBD	280 Adelaide Street Brisbane QLD 4000
Upper Mount Gravatt	NEXUS Building 96 Mt Gravatt Capalaba Road Upper Mount Gravatt QLD 4122
Townsville	Stanley Place 235 Stanley Street Townsville QLD 4810

South Australia

Visit our shopfront in South Australia.

You can make an appointment for an interview by telephoning 13 28 61

Region	Shopfront address
Waymouth	91 Waymouth Street Adelaide SA 5000

Tasmania

These are our shopfronts in Tasmania.

You can make an appointment for an interview by telephoning 13 28 61

Region	Shopfront address
Hobart	200 Collins Street Hobart TAS 7000

Please note

The Launceston Retirement Services Centre is open from 8.30am to 4.30pm weekdays (closed weekends and public holidays).

Clients must make an appointment to visit this site. Please make an appointment by phoning 13 28 61.

Region	Shopfront address
Launceston	Retirement Service Centre Corner of Boland and Willis Streets Launceston TAS 7250

Victoria

These are our shopfronts in Victoria.

You can make an appointment for an interview by telephoning 13 28 61

Region	Shopfront address
Cheltenham	4a/4-10 Jamieson Street Cheltenham VIC 3192
Dandenong	14 Mason Street Dandenong VIC 3175
Geelong	92-100 Brougham Street Geelong VIC 3220
Melbourne CBD	Casselden Place 2 Lonsdale Street Melbourne VIC 3000

Western Australia

Visit our shopfront in Western Australia.

You can make an appointment for an interview by telephoning 13 28 61

Region	Shopfront address
Northbridge	45 Francis Street Northbridge WA 6003

Last Modified: Thursday, 27 November 2008

Relying on our information - our commitment to you

We are committed to providing you with advice and guidance you can rely on, so we make every effort to ensure that what we give you is correct.

If you follow our advice or guidance and it turns out to be incorrect, or it is misleading and you make a mistake as a result, we will take that into account when determining what action, if any, we should take.

Some of the advice and guidance on this website applies to a specific financial year. This is clearly marked. Make sure you have the information for the right year before making decisions based on that information.

If you feel that our advice and guidance does not fully cover your circumstances, or you are unsure how it applies to you, contact us or seek professional advice.

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