SuperSeeker

Overview

SuperSeeker is a tool that will help you look for your lost super and provide you with a list of possible matches.

It is free to use. The online and phone services are available 24 hours a day, 7 days a week.

Search

Online

Using SuperSeeker online is quick and easy. Your search can be completed in a couple of minutes.

1. Important privacy information will be displayed. Read this information and agree to the privacy disclaimer before commencing your search.
2. You need to provide your:
• tax file number (TFN)
• family and given names
• date of birth.
3. After you select Login, SuperSeeker will begin your search.

If there is a possible match:

1. SuperSeeker will display details of any accounts listed on the lost members register (LMR) or held by us. The money in these accounts may be held by the superannuation funds, or it may be held by us.
2. Where an account is found on the LMR, you may wish to consider:
• contacting the fund to update your personal details or enquire about your lost account
• consolidating your super accounts, which may reduce your fees and costs
• withdrawing your benefit, if your account balance is less than $200 and certain criteria are met.
3. Where an account is held by us, you will be asked to contact us directly.

By phone

Using SuperSeeker on the phone is quick and easy.

1. Phone the SuperSeeker self-help line on 13 28 65.
   We will give you important privacy information. Make sure you have paper and a pen ready to write down the details of any lost accounts. 
2. We will ask you to select from a range of topics. For SuperSeeker, select option 1 and then option 2. 
3. We will ask for your:
• TFN
• date of birth.

If there is a possible match:

1. We will tell you the name of the super fund, their phone number and your account number.
2. Where an account is held by us, you will be transferred to a client service representative who will provide details of your account.
3. Where an account is found on the LMR, you may wish to consider:
• contacting the fund to update your personal details or enquire about your lost account
• consolidating your super accounts, which may reduce your fees and costs
• withdrawing your benefit, if your account balance is less than $200 and certain criteria are met.

By paper

1. Download and complete Searching for lost super (NAT 2476, PDF, 137KB).
2. When you fill in the form you will need to provide your:
• name
• date of birth
• contact details.

Any additional information you can provide, including your TFN, previous employers and previous super funds, will help us to identify any lost super which may belong to you.

If there is a possible match:

1. We will write to you with the results and provide you with:
• the name of the super fund, their contact number and your account details
• information about any lost super we are holding.
2. Where an account is found on the LMR, you may wish to consider:
• contacting the fund to update your personal details or enquire about your lost account
• consolidating your super accounts, which may reduce your fees and costs
• withdrawing your benefit, if your account balance is less than $200 and certain criteria are met.
3. Where an account is held by us, you will be asked to contact us directly.