- Regulation impact statements
How the ATO prepares RISs
- Government Time Box policy
The ATO is implementing the policy
- ATO initiatives on compliance costs
The ATO’s compliance cost initiatives
Michael D’Ascenzo
Second Commissioner
Australian Taxation Office1
26-27 April 2000
International Tax Compliance Costs Symposium
Hosted by University of NSW (ATAX) Sydney
Background
In 1996 the ATO with the approval of government, implemented the Joint Committee of Public Accounts “JCPA” (1993-94)2 recommendation that tax legislative change be accompanied by a Taxation Impact Statement. We developed guidelines for the preparation of compliance cost impact statements which were applied as part of our legislative processes. These guidelines were subsequently modified to meet the new whole of commonwealth government requirements below.
The government’s regulation review & reform policy, announced by the PM in ‘Time for Business’ (November 1996), produced a requirement to prepare a Regulation Impact Statement (RIS) for any regulatory proposal affecting business. As a result RISs are now prepared in relation to commonwealth legislation.3 The responsibility for clearing RISs rests with Office of Regulation Review (ORR), part of the Productivity Commission.
The ORR produced a guide to assist in the preparation of RISs titled “A Guide to Regulation” (2nd edition Dec 1998). It is available on their website (www.pc.gov.au/orr).
Following the JCPA recommendations the ATO sponsored an independent study of taxation compliance costs.4
Page 42 of Time for Business states that tax RISs “should assist the Treasury and the ATO in identifying areas of significant compliance burden and ensure that any changes are practical and workable”. Listed below are 2 key benefits of tax RISs:
- Where a tax RIS accompanies a cabinet/ministerial submission it gives decision makers an opportunity to consider compliance costs or benefits when making a decision about a new tax measure.
- A RIS is a public statement of the compliance impact of a new tax measure. It is attached to the explanatory memorandum tabled in Parliament by the government when a tax bill is introduced.
Tax RISs have certain exemptions from the guidelines that apply to RISs prepared for other commonwealth regulations (chapter B of the ORR RIS guidelines). These exemptions arise from the commercial sensitivity of tax measures which often makes public consultation on compliance impacts a more difficult exercise than other commonwealth regulations. However, the recommendation of the Business Tax Review to have a forward work program may impact on current arrangements.5
The ATO has prepared its own guidelines for its staff to use when preparing RIS: “ATO guidelines for the preparation of Regulation Impact Statements” September 1998. The guidelines detail the steps an ATO officer follows when preparing a RIS. They can be summarised as follows:
- specify the policy objective;
For example, the GST RIS states that the policy objective is the introduction of a broad-based GST at a rate of 10% commencing from 1 July 2000.
- identify the implementation options;
For example, the GST RIS identifies the following implementation options for the introduction of the GST.
- introduction of transitional measures and concessions (It was considered that the introduction of a GST without these might disrupt economic activity.)
- $500m assistance to small business (This option was designed to enable businesses to up-grade their record keeping capacity so as to improve the financial information available to them and to reduce the compliance impact of the GST).
- information/eduction program (A comprehensive program was chosen to inform taxpayers of their obligations and enable a high level of voluntary compliance on the implementation of a GST.)
- returns and remittances (The option chosen was for returns and remittances to be integrated into a single return and payment or refund under the Pay As You Go (PAYG) system. Electronic payment and lodgment options are also available.)
- time of supply rules (Here the government selected to attribute supply to the earlier of invoice or payment rather than the earlier of invoice, payment or delivery. One rationale for this was that the approach was consistent with the way business normally operate, and the alternative was likely to increase compliance costs in determining at what stage a taxable supply occurred.)
- tax inclusive
- consultation
- assess the impacts (costs & benefits) of each implementation option;
The ultimate choice of options adopted in relation to the GST were heavily influenced by their compliance cost impacts.
- impact group identification (who is subject to the measure);
For GST the groups affected were Business (categorised as quarterly remitters, monthly remitters, exporters and importers, charities and voluntary remitters) and Government Entities
A more specific example of impact group identification is provided in the RIS accompanying legislation dealing with fringe benefits tax (FBT) reporting on group certificates6:
“Around 81,000 employers lodged FBT returns in the 1997-1998 FBT year, and an estimated 23,000 employers currently provide benefits which are exempt from FBT under sections 57A or 58 of the Fringe Benefits Tax Assessment Act 1986 (for example, public benevolent institutions or live in residential care workers). Employers will be required to calculate the taxable value of fringe benefits provided in respect of each employees employment, and where the amount exceeds $1,000, include the grossed-up amount on the employees group certificate.”7
- cost of compliance (quantitative/qualitative);
- initial costs (For example, the GST RIS concludes that the cost of complying with the GST will be marginal for most business because the compliance requirements are for the most part the same as existing income tax and accounting requirements. Compliance costs would however be higher where business sold a mix of GST free8 and fully taxed goods, or a mix of input taxed9 or fully taxed services.
- recurrent costs (The net compliance cost estimate provides a more accurate reflection of the recurring costs of the GST. This is because it takes into account:
- the removal of the wholesale sales tax;
- the abolition of State taxes;
- cash flow benefits to remitters; and
- the amount recouped by business through tax deductions.)
- deductibility of compliance costs (which is not available for exempt bodies/government)
- time required to make changes (estimate)
- cost of that time (staff hourly rate – type of staff required to make change; ie. clerical, accountants, computer operators)
- automation or manual change to system for recurrent costs
- cash flow benefits/costs;
For example, the GST RIS describes the cashflow impacts arising from the GST’s payment arrangements as follows:
“Payment arrangements are an important element in determining the compliance costs or benefits accruing to a firm. Where a business is able to secure payment and hence collect GST before the tax liability falls due, they enjoy a cash flow benefits.”
This is consistent with research studies by Sandford & Hasseldine10 that GST type taxes produce in aggregate cash flow benefits. The GST RIS quantified cash flow benefits to be $200million.
- administrative costs - for government (In relation to the GST, administrative costs were estimated in relation to both the ATO and the Australian Custom Service.);
- economic costs (In relation to GST, these were developed by Treasury); and
- conclusion and recommended options. (These usually appear in RISs but were not included in the GST RIS. The RIS associated with the fringe benefits tax reporting measure illustrates this aspect of a RIS. It concluded and recommended that there was only one feasible option (in terms of cost and complexity of the tax law) for implementing the Government’s proposal. Hence, from the 1999-2000 FBT year, employers will be required to report the grossed-up taxable value of certain benefits on employee group certificates.)
The ATO/Treasury is generally required to attach a RIS when they prepare one of the following:
- a cabinet submission;
- an explanatory memorandum; and
- letters to the PM or other ministers (less commonly).
A RIS is prepared for tax measures that impact on taxpayers/businesses by imposing costs or creating benefits, or by restricting competition. The Treasury and the ATO consult with the ORR on a case by case basis if there is any doubt as to whether a RIS is required.
The following flowchart describes the process typically followed when the ATO prepares a RIS.

The last box is significant because ultimately RISs are government documents. Nevertheless a political process that allows consideration of compliance costs, and which allows some of these considerations to be transparent is to be preferred to the more obscure process that existed in Australia prior to 1996.
ORR is generally satisfied with RISs produced by the ATO. They have suggested, the following improvements:
- a wider range of implementation options (or why not);
- a more comprehensive list of costs & benefits;
- a qualitative description of compliance costs where quantification is not possible; and
- greater emphasis on the impact on small business.
A possible improvement to tax RISs would be to make them public before the introduction of the legislation. For example, the RIS that accompanied a cabinet or ministerial submission could be released to the public in draft form immediately following the public announcement of the decision. A revised version which could take into account the benefits of wider consultation could also be issued as part of the explanatory memorandum when the legislation is introduced. This would be consistent with statements made on page 43 of Time for Business that “broad consultation with small business may not be possible prior to announcement, but consultation should occur as part of subsequent development of administrative arrangements”. We have referred this suggestion to ORR.
As it is generally accepted that compliance costs are regressive for small business – a focus similar to the small business litmus test in the United Kingdom11) seems appropriate. This is also consistent with the ORR feedback above.
More fundamentally, the quality of RISs often depend on the level of consultation with relevant stakeholders on legislative proposals.
The government gave a commitment in “Tax Reform not a new tax, a new tax system”12 for ongoing and targeted consultation to ensure successful implementation of its tax reform agenda. As a consequence, significant consultation has and is occurring on the reform measures. It is likely that consultative processes will continue to be encouraged for the future.
In this context for example, the Review of Business Taxation recommended the development of an integrated tax design process which emphasised the need for extensive ongoing consultation:
“The Review is strongly of the view that it is imperative that this process (of public consultation) should be a continuing feature of the ongoing taxation system.”13
Such consultation will be able to enhance the quality of tax RISs.
We also agree with the Review’s belief
“that an effective tax system can only be maintained over time on the basis of cooperation between taxpayers and the tax administration. The foundation of such cooperation must be effective and ongoing consultation on all aspects of the tax system.”14
RIS are currently historical documents and are not updated to monitor either their accuracy or ongoing and unanticipated compliance costs of legislative measures. There may be benefit in periodic reviews of RISs to ensure that policy makers are aware of the ongoing compliance costs associated with legislative requirements.
In February 1999 the government announced the ‘Time box” initiative. The Office of Small Business, part of the Department of Employment, Workplace Relations and Small Business administers the policy (www.dewrsb.gov.au/group_osb/smallbus/timesaver.htm). It requires that from 1 July 1999 all commonwealth government small business forms should contain a time box. The time box allows the small business person who completes the form to record the amount of time taken to do so.
The ATO has responded by including a ‘time spent on completing return’ question on 1998-99 income tax return forms.
An extract of the 1998-99 company return time box question is shown below.

The time box question asks taxpayers to volunteer the time spent:
- reading the instructions;
- collecting the necessary information to complete this return;
- making any necessary calculations; and
- actually completing this return and/or putting the tax affairs of your business in order so the information can be handed to your tax agent.
This information will supplement the results of the costs of compliance studies we currently commission ATAX15 to perform and further help the ATO understand the incidence of compliance costs.
In some cases it may also allow checking of our compliance cost estimates included in the RIS.16 This will be useful feedback for future RIS preparation (as well as for any ongoing monitoring of the compliance costs associated with specific measures)
While there is a degree of complexity in all tax systems, the complexity of the Australian tax system has had special focus in Australia since JCPA Report No 326 concluded: 17
“much evidence suggested that the complexity of the Act (Income Tax Assessment Act 1936) was the principal, underlying problem of the current taxation system.”18
The JCPA added that:
“compliance costs can therefore be consolidated to include additional costs arising from obscure, complex or uncertain law.”19
It recommended that the government establish a broadly based task force to redraft the Act.20 The Tax Law Improvement Project was the outcome of that recommendation.21
The JCPA also recommended that:
“the cost of administrative compliance, to all relevant parties, including both direct and indirect costs, should be relevant considerations for any government contemplating legislative change.”22
Tax Impact Statements were the outcome of that recommendation.
The following table lists some of the ATO’s compliance initiatives, albeit that some of the compliance cost savings are a by product of measures designed for other purposes.
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Education
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Form Redesign
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Legislation
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Administration
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Information
Technology
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Individuals
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Tax education kit for years
9-12
Tax Agent Seminars
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TaxPack redesign
Short form
Pensioner Tax Pack
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Limiting of the amendment period for some taxpayers to two years
Family tax benefit reducing from 12 to 3 benefits
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Change of address over phone
Tax help program
13" binders for enquiries
Binding oral advice
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E-Tax
Electronic Forms for Tax Agents
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Small Business
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Record keeping program
Call centres
Pay As You Go (PAYG) guide
Substituted Accounting Period (SAP) brochure and letter
Fact Sheets
PAYG brochures (individual and business)
SAP tax agent kit
PAYG flyer
PAYG reference guide
PAYG worksheets
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Simplified tax system legislation being developed (simplified depreciation and trading stock regimes
Extension of Fringe Benefit Tax (FBT) exemption for remote housing
PAYG system to replace the provisional and company instalments and Prescribed Payment System (PPS) and Reportable Payment System (RPS) reporting systems
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Voluntary Tax Payments
'13' number for enquiries
Client Teams
Business Entry Point
Australian Business Number (ABN)
One ATO registration area for business
24 hour call strategy
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Restaurant electronic cashbook
E-record
Registered software facility project
Magnetic media for group certificates
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Large Business
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TLIP rewrite of Capital Gains Tax (CGT)
Removal of indexation and averaging (CGT)
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|
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Superannuation
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Expos (eg. Investment expo)
Tax Agent seminars
Self Managed Superannuation Fund (SMSF) education kit
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Form F redesign
Redesign publications
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SuperReport (assist computerised data supply to the ATO)
Developing Funds data validation facilities
Improvements to website
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Excise
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Excise service standards brochure
Fuel grants advisory committee (consultative, co -design)
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Centralisation and simplification of licensing requirements
Simplification or reporting arrangements
Streamlining of concessional spirit admin arrangements
Ready reckoner for the alcohol industry (to calculate credits on transitional stock on introduction of GST)
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Increased efficiencies through the implementation of compliance audit software
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GST
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Media campaign
Mailout of booklets
Australia wide education seminars
GST hotline
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Single Business Activity Statement(BAS) and remittance
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Australian Business Number (ABN)
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Public Key ABN digital signature certificate
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ATO wide
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A fax from tax
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Small Taxation Claims Tribunal
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Electronic Funds Transfer (EFT)
Electronic Lodgment Service (ELS)
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Numerous studies24 have highlighted the following factors as being relevant to reducing compliance costs:
- providing simplified forms for tax reform
- assistance to employers in terms of helplines and business support teams, seminars and so on.
- encouraging use of the internet.
The table above provides a snapshot of the types of initiatives in the area of Australian federal taxation and administration directed at reducing compliance costs. For example, the BAS combines businesses’ tax obligations. Payment arrangements are streamlined and electronic lodgment and payment is encouraged.
In the area of education, information dissemination and assistance to employers, Jeff Pope notes that “Australian tax officials are breaking new ground internationally in this area.”25 He also says that there has been dramatic advances in computing, tax software and on-line services since the United Kingdom, Canadian and New Zealand GST systems were first introduced. A strategic direction of the ATO is to encourage and promote the trend towards computerised accounting systems.
Relevant design principles which minimise compliance costs include:
- Integrating user needs
This principle would see tax legislation and administrative systems developed from the perspective of those who have to comply with (and administer) them. It would also reduce red tape and duplication by ensuring that the same activity supports a range of compliance obligations. One practical example of this is the use of the Australian Business Number as a single identifier for commonwealth government purposes.26
This is complemented by the Business Entry Point which enables business to deal with government agencies through the internet.
- User–friendly relationships
Under this principle the ATO should facilitate its dealings with taxpayers by service-oriented and easy to use approaches. The use of electronic options for lodgment, payment and general dealings with the ATO reflect this principle. The electronic lodgment service (ELS) is a conspicuous example of this.
Others include the interactive answering systems for many standard enquiries and electronic access to ATO databases such as ATOassist and ATOlaw.
- Consultation
We agree with the Review of Business Taxation that:
“Commitment to continuing consultation on the business tax system will help to ensure that compliance costs for business are given appropriate weight in the consideration of both future changes and in the assessment of the ongoing effectiveness of the tax system.”27
We would go further and see high levels of consultation as a means for reducing compliance costs for all sectors in the economy, and as a way of promoting community confidence in the tax system.
The ATO is serious about minimising compliance costs in its control. We have highlighted this goal as one of our key corporate objectives.
Similarly, in the development of policy and the law we have pioneered the use of compliance cost impact statements and are sponsoring the development of an Integrated Tax Design process.28
We believe that compliance costs should be minimised to help taxpayers comply voluntarily with their tax obligations.29
We also believe that bringing together the users of the tax system with the designers and the administrators of the system will provide the impetus for better policy outcomes including a reduction in compliance costs.
1 Prepared with assistance from Paul Brodie and other Revenue Analysis Branch officers.
2 Joint Committee of Public Accounts, "Report 326 - An Assessment of Tax" Canberra, 1993, at 91.
3 Michael Walpole's 1999 survey of OECD countries rates Australia as having extensive use of Tax Impact Statements (International Tax Compliance Costs Symposium, hosted by University of NSW (ATAX) Sydney, April 2000.
4 "A Report into Taxpayer Costs of Compliance" ATAX, University of NSW, November 1997.
5 Review of Business Taxation, `A Tax System Redesigned', Ralph Report, Treasury, Canberra, 1999, at p123-125.
6 A New Tax System (Fringe Benefits Reporting) Act 1999 (17 of 1999).
7 The discussant to this paper at the Symposium, Paul Drum, identified the RIS accompanying this measure as well done but criticised the RIS which accompanied the A New Tax System (Closely Held Trusts) Act 1999 (70 of 1999) as understating the compliance costs.
8 "GST free" is where:
* no GST is payable on the supply;
* an entitlement to an input tax credit for anything acquired or imported to make the supply is not affected.
9 "Input taxed" is where:
* no GST is payable on the supply;
* there is no entitlement to an input tax credit for anything acquired or imported to make the supply.
10 Sandford C and Hasseldine J, 1992 "The Compliance Costs of Business Taxes in New Zealand", Institute of Policy Studies, Wellington.
11 Referred to in Rice P, "The UK approach to compliance cost assessment of tax changes" presented at the ATAX symposium.
12 The Honourable Peter Costello, Treasurer, "Tax Reform - not a new tax, a new tax system", Canberra 1998 at p32.
13 Review of Business Taxation, op. cit. p12.
14 Review of Business Taxation, op. cit. p17.
15 ATO has commissioned ATAX, University of NSW to conduct a further series of compliance cost studies for the 1997-98, 1998-99 and 1999-2000 income years.
16 Gurd & Turner, ATAX symposium, April 2000 agree that it is sensible to exploit time box information to cross validate the findings from other information sources. However, they were sceptical about time boxes in general.
17 Joint Committee of Public Accounts, op. cit. p76.
18 However, it needs to be recognised that all tax systems suffer from some degree of complexity. For example, the US Internal Revenue Code has been consistently criticised since at least 1939 as being too complex, see Marsha Blumenthal, "Leaping Tall Buildings - pursuing greater compliance and reduced burden" presented at the ATAX symposium. Brian Erard also raised the issue of complexity in relation to the Alternative Minimum Tax in relation to the Canadian tax system, "The income tax compliance burden on Canadian big business" also presented at the ATAX symposium.
19 Joint Committed of Public Accounts, op. cit. p71.
20 Ibid p84.
21 Compare the New Zealand experience with rewrites - Prebble J, "An evaluation of the New Zealand income tax law rewriting project from a compliance cost perspective".
22 Ibid p89.
23 See for example ATO Corporate Plan 1999 to 2002 - "Supporting the Community" at p5.
24 For example, Godwin M, "Compliance costs to UK employers of operating PAYE taxes" presented at the ATAX symposium.
25 Pope, J. "Factors affecting the compliance costs of the GST in Australia", presented at the ATAX symposium.
26 A New Tax System op. cit. p133.
27 Business Tax Review op. cit. p18.
28 Ibid at p95.
29 See also John Hasseldine make the same point "Linkages between compliance costs and taxpayer compliance research" presented at the ATAX symposium.
Last Modified: Thursday, 13 June 2002