About SuperMatch

About SuperMatch

Overview

SuperMatch is an electronic search facility that uses our electronic commerce interface (ECI) to provide super entities with information about their members':

  • active super accounts, where contributions have been received in the previous two financial years
  • lost member accounts recorded on the lost members register (LMR)
  • super monies we hold - for example, unclaimed super money or superannuation holding accounts (special account).

SuperMatch will help you to:

  • reunite your members with their super
  • initiate discussions with your members on consolidating their super accounts
  • request the transfer of some types of super monies we hold.

The Lost members register electronic search request also uses ECI to provide organisations other than super entities with information about lost member accounts recorded on the LMR.

Use of tax file numbers by super entities

You should be aware of the regulations on the use of tax file numbers (TFNs) before requesting information from SuperMatch. The regulations require a trustee to obtain a member's consent before using their TFN to facilitate the consolidation of accounts between fund or retirement savings account (RSA) providers. You must also have their consent when:

  • seeking information from our services (for example, SuperMatch)
  • contacting another super fund or RSA provider.

How to obtain access

Before we give you access, you must:

The application and agreement describe the conditions of access and use of these facilities.

Application/agreement for access

If you are a super entity, you must complete a SuperMatch application for superannuation entities and their administrators (NAT 4674).

Super entities include:

  • regulated super funds
  • approved deposit funds
  • eligible rollover funds
  • exempted public sector super schemes
  • retirement savings account providers
  • super fund administrators.

If you are an organisation, you must complete a Lost members register electronic search request - agreement for organisations (NAT 7779).

Organisations include:

  • tax agents
  • financial advisers
  • financial planners
  • accountants.

User support

For technical information about SuperMatch, visit softwaredevelopers.ato.gov.au and download the SuperMatch specification:

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If you have any questions or issues:

  • about ECI (for example, downloading and installing ECI, problems with proxy servers or using the lost members register electronic search request)
  • that are business-related (for example, about mainframe processing of super matching files or the business rules associated with super matching files) email us at SuperCRT@ato.gov.au.

Last Modified: Friday, 14 September 2012

Our commitment to you

We are committed to providing you with accurate, consistent and clear information to help you understand your rights and entitlements and meet your obligations.

If you follow our information and it turns out to be incorrect, or it is misleading and you make a mistake as a result, we will take that into account when determining what action, if any, we should take.

Some of the information on this website applies to a specific financial year. This is clearly marked. Make sure you have the information for the right year before making decisions based on that information.

If you feel that our information does not fully cover your circumstances, or you are unsure how it applies to you, contact us or seek professional advice.

Copyright

© Australian Taxation Office for the Commonwealth of Australia

You are free to copy, adapt, modify, transmit and distribute this material as you wish (but not in any way that suggests the ATO or the Commonwealth endorses you or any of your services or products)