ATPF minutes, February 2009
ATPF minutes, February 2009
Venue:
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Level 6
Conference Room
6 Gladstone Street
Moonee Ponds
Melbourne
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Date:
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27 February 2009
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Start:
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9.30am
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Finish:
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3.30pm
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Chair:
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James O'Halloran
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Contact:
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Rana Cobbin
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Contact phone:
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(07) 3119 9354
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Secretariat:
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Rana Cobbin
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Attendees
Forum members
Roger Booker
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CIMA
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John Mikes
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ITP
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Annamaria Carey
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Tax Office
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Mark Morris
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CPAA
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Greg Cartwright
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Tax practitioner
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James O'Halloran
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Tax Office
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Keith Clissold
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ATMA
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Natalie Pluta
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Tax practitioner
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Michael Dirkis
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TIA
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Geoff Robinson
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Tax Office
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Erin Holland
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Tax Office
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Vicki Stylianou
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NIA
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Norman Kang
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ICAA
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Gail Woods
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Tax practitioner
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Mark Leveson
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Tax practitioner
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Wendy MacDonald
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Tax practitioner
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Apologies
Forum members
Frank Brass
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H&R Block
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Shane Reardon
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Tax Office
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Tony Jones
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NTAA
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Frances Robinson
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Tax Office
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Mark Konza
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Tax Office
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Neil Olesen
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Tax Office
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Heather Schache
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TA
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Other attendees
Lysbeth Cleaver
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Tax Office
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Greg Topping
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Tax Office
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Rod Ettridge
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Tax Office
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Megan Yong
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Tax Office
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Phil Frain
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Tax Office
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Andrew Watson
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Tax Office
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Jacqueline Hodges
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TA
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Rod Wilson
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NTAA
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Thomas Ryan
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Tax Office
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Professional bodies represented at the ATO Tax Practitioner Forum
Association of Taxation and Management Accountants
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ATMA
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Chartered Institute of Management Accountants
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CIMA
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CPA Australia
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CPAA
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Institute of Chartered Accountants in Australia
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ICAA
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National Institute of Accountants
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NIA
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National Tax and Accountants' Association
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NTAA
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Taxation Institute of Australia
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TIA
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Taxpayers Australia
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TA
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Action item ATPF0902/01
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Professional associations to communicate the information provided by the Tax Office on the tax bonus payments to their members.
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Action item ATPF0902/02
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Members to continue providing any comment, feedback and/or suggestions on the tax bonus payment to Assistant Commissioner, Annamaria Carey, by emailing annamaria.carey@ato.gov.au
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Action item ATPF0902/03
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The Tax Office and professional associations to work together on what further support and/or information can be provided to assist those affected by the natural disaster.
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Action item ATPF0902/04
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The Tax Office to advise if the 20% pay as you go (PAYG) instalment reduction is mandatory.
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Action item ATPF0902/05
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The Tax Office to advise when did the letters go out to tax practitioners advising them which clients were eligible for the 20% reduction?
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Action item ATPF0902/06
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The Tax Office to advise what PAYG instalment amount will be raised on the running balance account (RBA), the 80% or 100%?
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Action item ATPF0902/07
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Will tax practitioners be sent a reminded from the Tax Office when the PAYG instalment is adjusted?
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Action item ATPF0902/08
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Is the Tax Office concerned about people who under-pay their quarter 2 PAYG instalment amount?
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Action item ATPF0902/09
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ATO Tax Practitioner Forum (ATPF) members to forward any suggestions and/or ideas on future consultation options. Comments to be provided to the ATPF secretariat by emailing palu@ato.gov.au by Monday 30 March 2009.
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Action item ATPF0902/10
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Regional Tax Practitioners Working Groups (RTPWG) agendas to be sent to ATPF members.
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Action item ATPF0902/11
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The Tax Office to provide a report on the outcome from the partnership and trust distribution project workshop held with the Melbourne RTPWG on 26 February 2009.
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Action item ATPF0902/12
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The Tax Office to advise if tax practitioners who responded to the partnership and trust distribution project letters will be further contacted by the Tax Office.
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Action item ATPF0902/13
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ATPF members to forward any feedback on the Tax Office search engine on www.ato.gov.au Comments are to be provided to ATPF secretariat by emailing palu@ato.gov.au by Monday 30 March 2009.
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Action item ATPF0902/14
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ATPF members to advise if they are interested in providing feedback on the methodology used to generate these new benchmarks and the best way to present this information to small business operators.
Nominations are to be provided to ATPF secretariat by emailing palu@ato.gov.au by Monday 30 March 2009.
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Action item ATPF0902/15
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The Tax Office to provide the case studies presented to tax practitioners in the consultation on the development of the personal living expenses guide for inclusion in the ATPF minutes.
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Action item ATPF0902/16
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ATPF members are asked to review and rate the issues contained in the High Income Individuals Employee Share Scheme issues table (refer to attachment 4) and add and prioritise any other commonly encountered issues.
Members are asked to provide their response to the ATPF secretariat by emailing palu@ato.gov.au by 27 March 2009.
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Action item ATPF0902/17
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At the 15 May 2009 ATPF meeting, the Tax Office to provide a general briefing on identity theft and fraud.
The briefing will include information on The Tax Office policy on accountants certifying Tax Office documents.
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Disclaimer
ATPF agendas, minutes and related papers are not binding on the Tax Office or any of the other bodies referred to in these papers. While every effort is made to accurately record views expressed, the wording necessarily represents a summary of statements of general position only, and care should be taken in interpreting those statements. These papers reflect the position at the date of release (unless otherwise noted) and readers should note that the position on any issue may subsequently change.
1. Introductions and welcome
Meeting discussion
The Chair welcomed members of the ATPF.
Other guests
- Jacqueline Hodges - attended on behalf of Heather Schache, TA.
- Rod Wilson attended on behalf of Tony Jones, NTAA.
- Norman Kang is staying on the ATPF as the ICAA representative.
- Lysbeth Cleaver, Assistant Commissioner, Risk, Information and Practice Management attended on behalf of Neil Olesen.
- Greg Topping, Assistant Commissioner, Goods and Services Tax (GST), attended on behalf of Shane Reardon.
- Phil Frain and Thomas Ryan, Assistant Commissioners, Debt, attended on behalf of Frances Robinson.
- Megan Yong, Assistant Commissioner, Marketing and Education/Tax time, attended for the TaxPack 2008-09 agenda item.
- Andrew Watson, National Director, High Income Individuals, attended for the high income individual agenda item.
Other information
- Tax Practitioner members, Robert Berger and Susan Rix have resigned from ATPF due to work commitments.
- This is Greg Cartwright's last ATPF meeting.
Three new tax practitioner members will join the ATPF, commencing from the15 May 2009 ATPF meeting. ATPF members will be advised of the new members when nominations are confirmed.
2. Confirmation of minutes of the meeting of 7 November 2008
Meeting discussion
The ATO Tax Practitioner Forum draft minutes - 7 November 2008 were sent to members on 18 December 2008 for review and were published on www.ato.gov.au in Portable Document Format (PDF) on 9 January 2009.
The chair advised that no amendments have been requested. The minutes were endorsed as final.
Conflict of interest declaration
The Chair asked members to confirm if there were any conflicts of interests to declare.
No conflicts of interest were declared.
Extract from ATPF charter:
'Conflicts of interest and/or conflicts of roles are to be declared by all members as soon as they arise.
According to the Tax Office's Committee Management Practice Statement:
Conflict of interest arise when an individual's personal, financial or other interest compromises, influences or affects their role as a member of the ATPF. A conflict of interest can be real or apparent. It can also be both financial and non-financial in nature.
Conflicts of roles arise when members represent two different roles, the performance of which may raise perceived or actual conflicts.
The chair is responsible for determining the appropriate course of action for dealing with specific conflicts of interest. Depending on the conflict involved, the chair may excuse the member from the meeting for the relevant agenda item, or may take other appropriate action.'
3. Tax bonus and natural disasters assistance
3.1 Government economic stimulus package - tax bonus for working Australians
Meeting discussion
The Chair thanked the Professional Associations and a number of working groups for their assistance in advising us of the range of issues that needed to be considered and addressed in relation to the issuing of the tax bonus for working Australians.
Steve Vesperman, who heads up the tax bonus project team within the Tax Office, addressed the meeting on the progress of the Tax Office administration of the measure so far.
At the workshop held on 5 February 2009 with the professional associations, the Tax Office heard and recognises the potential workload that may have been placed on tax practitioners in distributing the tax bonus. As a result of the workshop and ongoing consultation with tax practitioners and the associations, we have been working through the range of issues to minimise the impact on tax practitioners.
A Tax Office broadcast was issued on 26 February 2009, Choose how your clients receive their tax bonus, which advised tax practitioners of the options the Commissioner has put in place for agents who are the contact address for their clients' tax correspondence and/or payments.
The Tax Office will also commence a marketing campaign advising the general public of the tax bonus and what options are available to them to receive the bonus.
The Chair advised that the Tax Office was unable to provide detailed advice until date of royal assent. The Commissioner, however, made the decision to release information on this initiative prior to royal assent because of the Tax Office recognition of the impact on all parties.
Comments provided by the professional associations on the how they have viewed the Tax Office administration of this initiative to date are:
- In hindsight, additional information/clarity on lodgment extensions immediately following the announcement would have been beneficial. Some tax practitioners had thought that they could apply for extensions for all their clients, when this was not the case. A stronger message initially first up stating not to do anything until advised would have also been useful.
- The broadcast which issued on 26 February was a great result, reasonably balanced. We believe 80% agents are comfortable with the options, very constructive.
- General relief by members, broadcast is very clear.
- The Tax Office was congratulated on the progress that has been made in the last two weeks.
- Initial concerns about the tax bonus going to tax practitioners trust accounts has been addressed and is no longer an issue.
Two of the Tax Office key objectives have been to:
- identify who is entitled to the tax bonus, and
- keep address and bank accounts details updated.
Information was provided on the logistics of issuing the tax bonus payments:
- The Tax Office system required enhancements to include a 'tax bonus' account. payments will be recorded on this account.
- 9 million client records to be processed, eligibility and enhancement criteria refine list to 7.1 million.
- Agent lists to be created and anticipate they will be available to tax practitioners shortly.
- Marketing campaign commencing, key messages will include keeping address and bank accounts up to date.
- The Tax Office call centre will be opened from Monday to Saturday for a period. Clients can contact us on 1300 686 636 to update their details.
- Phase 1: 12 March deadline for choice of options by tax practitioners, 3 April cheques prepared, 6 April cheques and electronic fund transfer (EFT) will commence issuing. Approximately 200,000 EFT payments will be issued every business day.
- Updates will be provided to tax practitioners weekly, fine tuning will be ongoing whilst tax bonus is rolled out, trying to avoid bottleneck on 30 June 2009.
- A further workshop may be required with professional associations and tax practitioners.
The Tax Office will be providing more information on receiving the tax bonus through various Tax Office channels and asked the professional associations to communicate this information and key messages to their members.
The Tax Office invited members to continue providing any comment/feedback/suggestions directly to Assistant Commissioner, Annamaria Carey.
Action item
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ATPF0902/01
Professional associations to communicate the information provided by the Tax Office on the tax bonus payments to their members.
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Action item
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ATPF0902/02
Members to continue providing any comment/feedback/suggestions on the tax bonus payment to Assistant Commissioner, Annamaria Carey by emailing annamaria.carey@ato.gov.au
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3.2 Natural disasters: Victorian bushfires, Queensland and New South Wales floods
Meeting discussion
The Chair reconfirmed the Commissioner's message that during these hard times tax will be removed as a concern for victims of the natural disasters.
Recognising that the Tax Office is not an emergency response agency, we have been contacting agents in the affected areas to see if there is any assistance that we can provide. This assistance includes providing deferrals and information. The Tax Office also stopped correspondence to people in affected areas as tax matters were understandably not a priority for them at that time.
More recently we have been visiting agents in the Kings Lake area in Victoria and at Ingham in Queensland. Different approaches are required for different disasters however loss of client's information is a major issue.
Information for people affected by natural disaster is available on www.ato.gov.au or they can call the dedicated emergency support info line 1300 304 975 for further assistance.
A Fast Key Code 5 (FKC) has also been added to the tax agent's service line 13 72 86, for natural disasters enquiries.
The Tax Office will organise a phone hook-up with the professional associations to discuss what further support and/or information can be provided to assist those affected by the natural disaster.
Action item
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ATPF0902/03
The Tax Office and professional associations to work together on what further support and/or information can be provided to assist those affected by the natural disaster.
Update following the meeting
A phone hook-up was held with the professional associations on Wednesday 11 March 2009.
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4. Temporary investment allowance
Member's questions
Pending the passage of legislation to implement the government's proposed 10% temporary investment allowance, given the Treasurer's announcement that it will apply from 13 December 2008 until 30 June 2009 and taxpayers may have already acted to take advantage of this initiative:
- what steps will the Tax Office take to provide guidance on how it will administer the temporary investment allowance pending the passage of the necessary legislation? and
- how will the Tax Office treat taxpayers who, acting in good faith, believe they have complied with the Treasurer's announcement to qualify for the temporary investment allowance but find they are in breach of the actual legislative provisions at a later point in time?
Tax Office response
Reference is made to the joint Media Release No.13 of 3 February 2009 from the Prime Minister, the Treasurer and the Minister for Small Business, providing a 'Small Business and General Business Tax Break' which supersedes what was previously announced by the Treasurer in December 2008. This can be found at The Treasury - The Hon Wayne Swan - Media Releases - 2009 - 013 03/02/2009 Small business and general business tax break. Against that background, the issues raised in the question are materially the same.
It is recognised that taxpayers may be responding to the initiatives outlined in the government's media release prior to the enactment of the legislation and making commercial decisions encouraged by the proposed bonus deduction.
The Tax Office will provide access to details of any publicly available information by the government via the new legislation web page on Investment Allowance: small business and general business tax break. This will include progress of the legislation to give effect to the concession.
The government has advised in their media release that draft legislation to implement this proposed measure will be released for public consultation later this month. Where there is an enquiry about the draft legislation or the consultation process Treasury may be contacted for clarification. This can be done by emailing investmentallowance@treasury.gov.au
The Tax Office is unable to provide rulings on proposed legislation.
Treasury advise that they expect the relevant legislation will be enacted before taxpayers have to lodge tax returns and therefore, it seems unlikely that taxpayers will incorrectly self assess an entitlement to the concession.
If it does happen that the legislation is delayed and taxpayers are obligated to lodge tax returns then the Tax Office's standard position is that no penalties or interest will be imposed where taxpayers acted reasonably by anticipating an announced law change, but need to amend an assessment because there is an error. Where this occurs taxpayers are required to lodge an amendment within a reasonable time after enactment to correct the assessment.
Additional questions raised by a member following the submission of this agenda item
A.
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The government's investment allowance appears to only apply to small businesses which have not elected to be a Small Business Entity (SBE).
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B.
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We, as tax practitioners, are receiving calls every day on this and must say the details are not easy to find. People are making purchasing decisions today and may be supplied with the wrong information.
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C.
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In regards to the 30% deduction, does this claim incur in the same year of acquisition, or is it spread over the life of the asset?
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Tax Office response
A.
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The Joint Media Release with the Prime Minister and Minister for Small Business (Media Release No.13 of 03/02/2009) provides that:
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- small businesses can claim an additional 30% tax deduction for eligible assets costing $1,000 or more that they acquire from 13 December 2008 to 30 June 2009, and install by 30 June 2010
- for eligible assets costing $1,000 or more that they acquire from 1 July 2009 to 31 December 2009, they can claim an additional 10% deduction where they are installed by 31 December 2010
- to benefit from this tax break a small business must have a turnover of $2 million a year or less
- other businesses can receive the same deductions for eligible assets greater than $10,000.
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B.
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A fact sheet regarding the Small Business and General Business Tax Break can be found in Media Release No.13 of 03/02/2009 issued by the Treasurer which further provides that draft legislation to implement the investment allowance will be released for public consultation later this month.
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C.
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Page 3 of Media Release No.13 of 03/02/2009 provides that the deduction is claimable in the income year in which the asset is installed ready for use.
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If further information is required regarding the draft legislation or the consultation process Treasury can be contacted by emailing investmentallowance@treasury.gov.au
Meeting discussion
In addition to the written response provided, members were provided with a copy of the information released by The Treasury - Reviews, Inquiries & Consultations - 25-02-2009 Draft Legislation for the Small Business and General Business Tax Break on 25 February 2009 and the Frequently Asked Questions.
This information is now also available on www.ato.gov.au Investment Allowance: small business and general business tax break.
5. Tax Office debt collection policies
Member's questions
The Prime Minister, Kevin Rudd was quoted in a press release issued by the Small Business Minister, Craig Emerson on 24 October 2008 stating that the Australian Tax Office is committed to working with small businesses having difficulty meeting their tax obligations including allowing them to often pay tax debts by instalments over a period of time.
Given this announcement the professional bodies and external representatives would appreciate an update on the Tax Office current short and medium term debt collection strategies. In particular, how do such strategies comprehend the current economic climate and the efficiency dividend imposed on the Tax Office?
We also request that this issue remain as a standing ATPF agenda item during the course of 2009.
Phil Frain, Assistant Commissioner, Debt Strategic Development and Thomas Ryan, Assistant Commissioner, Debt provided information on the Tax Office debt collection policies.
Highlights from the presentation
External impacts
Particular challenges in an environment dominated by global financial situation, there is a new set of debtors. For example superannuants and people caught in margin loan investments.
Businesses are starting to prioritise payments to suppliers before the Tax Office. Insolvency appointments are up 22%, company administrations up 29% and personal insolvency up 12%. Half of the micro segment cases relate to unincorporated entities.
Internal impacts
There is an increase in Tax Office Contact Centre payment related calls, including re-negotiation of existing payment arrangements.
There are more hardship applications - now responding to taxpayers impacted by the recent bushfires and floods.
Increased work requests from insolvency practitioners, responding to Government initiatives, 20% discount on PAYG Instalments, and stimulus package, payment of the 'one off bonus'.
Debt amounts
Income tax debt is steady however there is growth being experienced in the activity statement account.
Most of the new debt relates to taxpayers not already with a debt and we are seeing movement in Small and Medium Enterprise (SME) market segment this year.
Micro market segment still the majority of debt holding.
The Tax Office primary aim is to keep taxpayers engaged within the tax system.
This means more conversations with taxpayers required - 420,000 contacts so far in 2009 delivering more payment arrangements and increased debt holding as we give extra time.
This will be a better long term outcome as greater cost to re-connect disengaged taxpayers back into the tax system.
The Tax Office is continuing our community first approach, offering flexible and viable payment arrangements, enabling taxpayers to settle debts over an extended time. We continue to offer payment arrangements for those who default, and remission of general interest charge (GIC) and penalties where applicable.
We work with taxpayers experiencing dire financial stress. The Tax Office is working with community based support groups such as Australian Financial Counselling and Credit Reform Associate (AFCCRA) and the Salvation Army.
The changes being observed by the Tax Office in relation to debt collection is aligned to other external collection agencies.
Meeting discussion
Members had asked that Tax Office debt collection policies be maintained as a standing agenda item for 2009.
It was agreed that, prior to each ATPF meeting, ATPF members would confirm if there were any issues in relation to the Tax Office debt collection polices that would need to be discussed at the next meeting.
A member raised the question regarding the Tax Office recording outbound debt calls - ATPF Issue log item A282: Tax Office call recording policies. The Tax Office advised that a response will be provided to the member following the meeting.
Update following the meeting
The Tax Office response to Issue log item A282: Tax Office call recording policies was sent to the member on Wednesday 4 March 2009. The response is provided as attachment 1.
6. PAYG instalment relief
Member's questions
We would like to discuss the Tax Office administration of the government's decision to cut the PAYG instalment payable for the 31 December 2008 quarter by 20%.
We are particularly concerned to work with the Tax Office to avoid the costs of potentially unnecessary reverse work flows in administering this initiative.
For instance, we are aware of circumstances where the Tax Office has notified tax agents of their clients whom the Tax Office believes are entitled to the 20% reduction. It is not clear, however, how the Tax Office will administer this initiative in instances where a tax agent is also aware of other clients entitled to the PAYG reduction who are not on a Tax Office list of the tax agent's eligible clients and who take advantage of the PAYG instalment reduction.
Will the Tax Office be undertaking compliance/verification activities in these circumstances to substantiate a taxpayer's entitlement to claim the PAYG instalment reduction? If so, what will these compliance/verification activities involve?
Comments provided by RTPWG
The Tax Office has provided responses to the questions raised by the RTPWG following the ATPF meeting.
Melbourne RTPWG
Members confirmed that this policy was very confusing and were very unclear on how and when to apply this.
Tax Office response
Information has been placed on the Tax Office website which clarifies the entities that are eligible for PAYG instalment reduction and how the Tax Office will administer the measure prior to the enactment of the law. It also provides answers to the more frequently asked questions and addresses the current top five issues raised by tax professionals. PAYG instalment essentials can be accessed via www.ato.gov.au
The tax agent and business portals also have a key update link to this information.
It was also noted that members felt this initiative was 'useless' for them as in their experience their clients would rather pay the full amount when due rather than try to find the money at a later date.
The PAYG instalment amounts worked out by the Tax Office are required to include a 'gross domestic product (GDP) adjustment' so that the instalments payable during the income year more accurately reflect an entity's expected income tax liability. The GDP adjustment was increased to 8% for the 2008-09 income year, however, due to the current economic environment it is likely that the PAYG instalment amounts worked out for this income year will exceed many entities' expected income tax liability.
When the law supporting the PAYG instalment reduction is enacted it will provide a permanent 20% reduction to the PAYG instalment amount for the quarter that includes 31 December 2008 for eligible small business entities. The government has taken this action so the instalment liability for this quarter more accurately reflects small businesses' average actual profit growth in the current economic environment. It also minimises costs to taxpayers who may have otherwise considered varying their PAYG instalment downwards.
Tasmania RTPWG
General consensus was that there were some significant gaps in both client understanding of this initiative and the practical administration by the Tax Office. Members felt that there were ambiguities in the media release, that there was limited information available, and that tax practitioners would deal with the brunt of the complaints from their clients.
Overall members saw the initiative as being of minimal benefit - clients have always had the option to amend/vary an activity statement each quarter - albeit with risk of penalty for underestimation.
Tax Office response
When enacted, the law supporting the PAYG instalment reduction will provide that amounts worked out for quarters following the quarter that includes 31 December 2008 will be worked out as if no reduction had occurred. Ignoring the 20% reduction for the quarter that includes 31 December 2008 will ensure that the reduction is not clawed back through the subsequent instalment amounts in the same income year.
Administration
- There will be an increased number of issues once 2008 returns are lodged and clients have to pay the wash-up amounts. Practitioners felt this reduction may actually increase debt issues - particularly as the economic downturn had worsened since the announcement.
- Practitioners are incurring both actual costs in dealing with the issues arising from this policy announcement, as well as flow on consequences in terms of meeting their lodgment program.
Tax Office response
Tax practitioners may request additional time to lodge documents for client's registered on their current client listing. All lodgment deferral requests submitted should be considered in conjunction with Chapter 55 of the ATO Receivables Policy. Tax practitioners should request lodgment deferrals through the Lodgment deferral form on Tax agent request for additional time to lodge on www.ato.gov.au
The Tax Office is also investigating, through the Lodgment program in 2009-10, additional options that will further assist agents in meeting their lodgment obligations.
Letters
- There was some confusion surrounding the lists of eligible clients sent to practitioners - some had received a list of clients, and others had not. There was uncertainty whether the list only included clients whose postal address for activity statement purposes was care of the agent; or whether it included all clients regardless of their mailing address.
Tax Office response
In mid January 2009, we sent letters to eligible businesses who had an instalment due date on or before 21 January 2009 - for example, small businesses that report and pay GST on a monthly basis. Tax agents were issued with a letter containing a list of their eligible clients.
In early February 2009, we sent letters to eligible businesses with an instalment due date on or before 28 February 2009 (note as the due date falls on a long weekend in some states, the lodgment and payment deadline has been extended to 3 March 2009 Australia wide). Agents will again receive a letter with a list of eligible clients. Agent's lists will not include clients who, according to our records, receive their activity statement/instalment notice at their own address.
Eligibility
- There was uncertainty around client eligibility for the reduction.
- Some limited information on eligibility was available on the Tax Office website however it appears that the Tax Office is not applying the eligibility rules consistently - an example was cited of two partners in the same situation - one had been deemed eligible for the reduction and one was not.
Tax Office response
Generally, entities eligible for the reduction are those that:
- pay their PAYG instalments quarterly on the basis of the Commissioner calculated amount notified on an activity statement or instalment notice, and
- are a small business entity for the 2007-08 or 2008-09 income year - that is, they are carrying on a business and their aggregated turnover is less than $2 million, or
- are in receipt of income from a partnership or trust that is a small business entity for the 2007-08 or 2008-09 income year.
Therefore, a partner is not eligible for the reduction if they do not pay their PAYG instalments on the basis of the Commissioner calculated amount notified on an activity statement or instalment notice - for example, the partner is not eligible where they pay their PAYG instalments on the basis of their instalment income.
Client accounts
- It was noted that clients who had taken advantage of the 20% reduction for the December quarter, and paid 80% of their instalment, still have the remaining 20% showing as outstanding on their accounts. How is this going to be treated?
- Advice has been to not make an adjustment on the activity statement due to the 20% reduction - is the Tax Office going to change the numbers and post the reduced amount on the clients account? What will happen to the clients account after 31 March 2009?
- Is there to be a separate posting on the activity statement for the discount? This would be a preferred option for tax practitioners to be able to easily identify clients who had taken advantage of the discount.
Tax Office response
The Tax Office is progressively working through the accounts of the entities that we have identified as eligible for the reduction in order to make the appropriate adjustment to their PAYG instalment amount.
Entities that are requesting a refund of the extra 20% PAYG instalment payment are being actioned first. The Tax Office has put measures in place to ensure that no action is taken to recover the extra 20% PAYG instalment amount prior to the account adjustment.
There will not be a separate posting that specifically identifies the PAYG instalment reduction. The Tax Office will adjust the account by cancelling the 100% PAYG instalment amount posting and replacing it with a posting equal to 80% PAYG instalment amount.
- Alternatively, where a client has paid the December quarter in full will the Tax Office apply the discount anyway (if the client is eligible) and use the remaining monies (that is, the 20% discount) to offset other debt?
- There was potential for confusion - and that explanation of accounts would get 'messy' where amounts were already outstanding on the account - would offsetting occur? There was a time and cost factor in handling client queries.
- How will agents be readily able to determine the PAYG instalment credits available to clients at the end of the 2009 financial year?
Tax Office response
When the legislation supporting the PAYG instalment reduction is enacted, the reduction is mandatory and the Tax Office must reduce the PAYG instalment amount notified for the quarter that includes 31 December 2008 for eligible small business entities.
Generally, unless an entity requests a refund of the extra 20% PAYG instalment payment, the amount will be treated as a voluntary payment and will be applied to their income tax account in anticipation of the income tax liability.
Where an entity has other outstanding tax debts, the extra 20% payment will usually be applied against those tax debts.
When an income tax assessment is made for an income year, a taxpayer is entitled to a credit equal to the total of their PAYG instalments payable for that income year. Entities that have been identified as eligible for the reduction will have their PAYG instalment for the December 2008 quarter reduced by 20%. You will only be entitled to a credit equal to the total of the December 2008 reduced instalment amount and the other PAYG instalments payable for the 2008-09 income year.
The 'PAYG Instalments report 2009' provides details of the amount of the PAYG instalment credit entitlement for each income year and can be access via the Tax Agent Portal (the portal).
North Queensland RTPWG
- Many practitioners were not emphasising the measure, as many clients did not need to adjust the first two quarters.
- Practitioners feel that the 3rd and possibly 4th quarters are expected to be worse than the first two quarters.
- Many clients who are eligible won't take up the offer.
- Practitioners felt that the onus was on them to remain vigilant and review the situation for each client.
- Some practitioners would continue to vary the rate of instalments if deemed necessary for a client.
Tax Office response
The Tax Office has already written to small business entities identified as being eligible for the PAYG instalment reduction, either directly or via their tax agent for those entities whose PAYG instalment mailing address is their agent's address.
Entities eligible for the reduction are those that:
- pay their PAYG instalments quarterly on the basis of the Commissioner calculated amount notified on an activity statement or instalment notice, and
- are a small business entity for the 2007-08 or 2008-09 income year, that is, they are carrying on a business and their aggregated turnover is less than $2 million, or
- are in receipt of income from a partnership or trust that is a small business entity for the 2007-08 or 2008-09 income year.
The Tax Office was not able to identify prior to the mail out all eligible entities, for example, where their aggregated turnover for the 2006-07 income year was $2 million or more and an assessment had not been made for the 2007-08 income tax return by the date that we generated the December 2008 quarter activity statements or instalment notices (that is1 December 2008).
Tax agents are encouraged to contact the Tax Office on 13 72 86 FKC 1 4 1 in relation to clients that have not been identified as being eligible and who they believe are eligible. This will ensure that the Tax Office records are adjusted so that the client does not receive a demand notice in relation to what otherwise would appear as a payment for less than the full amount of their PAYG instalment obligation.
When the legislation supporting the PAYG instalment reduction is enacted, the Tax Office must reduce the PAYG instalment amount notified for the quarter that includes 31 December 2008 for eligible small business entities - that is, the reduction is mandatory.
Prior to the enactment of the legislation, the Tax Office is anticipating the law by making an adjustment to the running balance account of all entities that we have identified as eligible for the reduction. We will reduce the amount of the PAYG instalment for the December 2008 quarter that we have allocated to their account by 20%. This action is necessary so that we are able to pay refunds to those entities that have already paid 100% of the PAYG instalment amount previously notified by the Tax Office and request a refund of the extra 20% payment.
However, where an entity pays the full PAYG instalment amount and does not request a refund, we will treat the extra 20% amount as a voluntary payment towards their income tax liability.
The Tax Office will perform a basic check to confirm the entity's eligibility before reducing their PAYG instalment amount. The check will ensure that entities should not be excluded from receiving the reduction because they:
- have an annual turnover of $2 million or more for each of the two income years before the 2007-08 or 2008-09 income year
- have varied the Commissioner calculated PAYG instalment amount for the December 2008 quarter or they have already varied the PAYG instalment amount in a previous quarter for the 2008-09 income year
- pay only two instalment amounts annually as notified by the Commissioner on their business activity statement (BAS) (that is, they are a two instalment payer)
- work out their PAYG instalments on the basis of their instalment income (Option 2 on the BAS), or
- are not in business (such as an individual with only investment income).
The Tax Office does not have plans to commence any compliance activity specifically focussed on the PAYG instalment reduction initiative. However, an entity's reduction entitlement may be reviewed as part of the usual compliance activities.
Meeting discussion
The Tax Office advised that the process currently in place for the 20% Instalment relief is in anticipation of the legislation obtaining royal assent.
A member acknowledged it is a Treasury policy however the Tax Office is advising that the 20% reduction is mandatory. Is the 20% mandatory as many clients had advised them they are going to make full payment?
Members asked when the letters went out advising tax practitioners which clients were eligible for the 20% reduction. Members also raised concerns about people who may under pay.
Members also asked what amount will be raised on the RBA, the 80% or 100% and suggested providing messages to tax practitioners advising them when the accounts have been adjusted so they can confirm clients eligible for the reduction received it.
Action item
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ATPF0902/04
The Tax Office to advise if the 20% PAYG instalment reduction is mandatory.
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Tax Office response
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The Tax Office advised in the written response provided with the agenda papers, that when legislation is enacted the Tax Office must reduce the PAYG instalment amount notified for the quarter that includes 31 December 2008 for eligible small business entities - that is, the reduction is mandatory.
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Action item
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ATPF0902/05
When did the letters go out to tax practitioners advising them which clients were eligible for the 20% reduction?
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Tax Office response
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Letters were sent in early January 2009 to monthly lodgers, and in early February 2009 to quarterly lodgers.
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Action item
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ATPF0902/06
What PAYG instalment amount will be raised on the RBA, the 80% or 100%?
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Tax Office response
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The total instalments that will be shown in the portal and in pre-filling for the 2009 year will be 100% + 80% + 100% + 100%.
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Action item
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ATPF0902/07
Will tax practitioners be sent a reminder from the Tax Office when the PAYG instalment is adjusted?
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Tax Office response
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Tax practitioners and clients should not require a reminder. Their total instalments will be shown correctly on the portal and in pre-filling.
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Action item
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ATPF0902/08
Is the Tax Office concerned about people who under-pay their Quarter 2 PAYG instalment amount?
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Tax Office response
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Under payments will be treated in the normal way. Please note that tax practitioners still have the option of varying their clients' instalments if they predict they will under pay.
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Member's questions
With media reports about resourcing issues within the Tax Office, members of the ATPF would like to discuss the potential impact of the economic climate on Tax Office resources and the flow on effect on Tax Office services.
Of particular concern is the reported cut in the Tax Office domestic travel and the potential for this to impact on the Tax Office to maintain its current effective level of consultation.
Practitioner groups have already noted the reduction of face to face meetings in some forums which has resulted in elongated teleconferences where there has been attempts to discuss matters inappropriate for that format.
Meeting discussion
The Chair advised members that the Tax Office remains committed to consultation.
There is no conscious decision to reduce face to face meeting however we are mindful of the cost to the professional associations, tax practitioner members and the Tax Office to attend meetings.
In the future, we will continually review if a meeting is required. Where meetings don't warrant a face to face meeting we will investigate the option of holding teleconferences. For example the Lodgment Working Group cycle of content didn't justify three - four meetings so the meeting dates where adjusted.
Members were fully supportive of the consultation process and offered assistance where ever possible.
The Chair invited members to provide suggestions on future consultation options or ideas.
Action item
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ATPF0902/09
ATPF members to forward any suggestions and/or ideas on future consultation options.
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Status
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Comments are to be provided to Information to be provided to ATPF secretariat by emailing palu@ato.gov.au by Monday 30 March 2009.
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Member's questions
The ATPF external members and professional association representatives welcome the revitalisation of the Tax Office RTPWGs.
We would like to discuss the framework of the relationship between the ATPF and the RTPWGs, as well as the anticipated operation of the RTPWGs, including:
- the administrative process for the interaction between the ATPF and the RTPWGs. The RTPWGs are an excellent opportunity to pick up issues on a regional basis. We are particularly interested in understanding how the resolution of issues identified at RTPWGs will be managed by the Tax Office and how this will be communicated with the ATPF and what involvement the ATPF will have in assisting with addressing issues raised at RTPWGs, and
- with the revival of RTPWGs, we note that the Tax Practitioners Advisory Group (TPAG) is disbanded. Given that the TPAG was an excellent forum that was able to provide quick responses and resolution to issues raised, how is this quick response capability being integrated into the RTPWGs?
The comments were provided by the Regional Tax Practitioner Working Group (RTPWG) members prior to the Tax Office providing a response at the ATPF.
Melbourne RTPWG
Members did not have any concerns and felt that the RTPWG processes were working well.
Tasmania RTPWG
Members had no real concerns in relation to the relationship between the RTPWGs and the ATPF. It was acknowledged that with four new RTPWGs the Tax Office may need to look at streamlining internal processes and communication (including issue resolution) between the regional working groups and the ATPF.
Members were happy to participate in a rapid response capability or be involved from time to time in meetings at short notice to provide feedback and responses to topical matters.
North Queensland RTPWG
All North Queensland members offered their assistance to any rapid response forum required, given that the TPAG had been disbanded, and believed this would be a beneficial exercise to partake in, if and when required to do so.
Most members found the RTPWG to be a resourceful and worthwhile forum to belong to - however, the members also wanted some certainty that the views of regional practitioners were in fact being incorporated into the decisions and direction of the ATPF agenda.
One member questioned the level of influence that the RTPWG could have on ATPF outcomes and direction, and raised doubts about the ability to effectively report the views of all members of each RTPWG to the ATPF.
Most members felt that a strong link between the RTPWGs and the ATPF would be mutually beneficial to an increased effectiveness of both forums.
Tax Office response
The Tax Office recognises the important consultative role tax practitioners play in the administration of the Australian taxation system. To support this role the Tax Office is establishing an additional four RTPWGs as sub-groups of the ATPF, to complement the three existing RTPWGs.
In general, the process for seeking feedback on ATPF agenda items from RTPWGs will involve:
- The ATPF agenda items, submitted by external ATPF members that have administrative or practical implications to the RTPWGs are distributed to several RTPWGs for comment.
Feedback from RTPWGs may be provided during a meeting or out of session. This will allow different RTPWGs the opportunity to provide comments on ATPF agenda items.
- The comments provided by the RTPWGs in relation to the agenda items are included in the ATPF agenda (notes included under each specific agenda item).
- A RTPWG report from each region is included in the ATPF Working Group report which is provided with the ATPF agenda papers. This working group report provides comprehensive details of the issues discussed at the RTPWG meetings.
- Following the ATPF meeting, the draft minutes are provided to the RTPWG members. Endorsed draft ATPF minutes are published on www.ato.gov.au This provides the RTPWG members and other interested stakeholders with the details of the ATPF meeting discussion.
The administrative process for the interaction between the ATPF and the RTPWGs in the future will not be prescriptive or identical for each of the RTPWGs. It is considered that to achieve greatest benefit from RTPWGs, ATPF agenda items discussion will be shared across RTPWGs allowing for appropriate focus on regional issues.
In addition to the current process, a RTPWG summary report will be provided to the ATPF at each meeting. This report will summarise the common and unique issues raised through the RTPWGs. Information will be sourced from agenda items raised at RTPWG meetings and from issues raised outside of the RTPWG meetings. This summary report will be included under the working group report section of the ATPF agenda commencing from the 15 May 2009 ATPF.
Process for the resolution of issues
The ATPF and RTPWG secretariats will provide ongoing coordination, record-keeping and liaison with their individual members and are responsible for communicating messages to members and other key stakeholders in the Tax Office and professional associations.
RTPWG members are encouraged to communicate and gather information from other practitioners in their region and their professional associations. RTPWG members are also encouraged to disseminate the information and outcomes from the RTPWGs to other practitioners in their region and their professional associations.
RTPWGs are not ATPF issue resolution mechanisms unless specific work is delegated to them by the ATPF. RTPWGs will have input into the resolution of issues by providing their perspectives on issues on the ATPF work program.
Where a systemic issue is identified and is unable to be resolved at the RTPWGs, the issue may be escalated to the ATPF or to relevant ATPF sub-groups. The secretariat will ensure issues escalated to other forums are resolved appropriately and feedback is provided back to the RTPWGs.
The RTPWGs may be called upon to provide quick responses and resolution to urgent issues raised in the region. As the RTPWG meetings may not be strictly aligned with ATPF meetings, there is an opportunity to get the members together in different regions at short notice (if only by telephone hook-up) to discuss urgent issues.
RTPWGs may also be allocated project work by the ATPF as required. This is currently occurring with the Melbourne RTPWG members who have been invited to participate in a workshop to develop strategies for dealing with the reporting issues identified through the partnership and trust distribution project.
Meeting discussion
Members were interested in what items were being discussed at the RTPWG. The Chair advised members that the information provided by the RTPWG is included in the ATPF agenda responses and in the ATPF working party reports.
Members asked for a copy of the RTPWG agendas, this would keep them informed on the issues being discussed regionally.
In relation to the formal cessation of the TPAG, the RTPWG will be called upon to provide quick responses groups if required. This will also provide a better sense of regional issues.
The Tax Office acknowledged the contribution provided by the TPAG members and noted that it was very positive to see many of the TPAG members put in nominations to join a RTPWG.
Action item
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ATPF0902/10
RTPWG agendas to be sent to ATPF members.
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Erin Holland, Deputy Commissioner, Micro Enterprises and Individuals and Megan Yong, Assistant Commissioner, Marketing and Education/Tax time, informed members of significant style and content improvements to this year's TaxPack publication and changes to the tax time publication delivery strategy, and sought advice on potential impacts for tax practitioners.
Key points
- TaxPack 2009 has undergone a significant redesign. It is now written using simpler language and offers an improved layout and overall readability to enhance the experience for the remaining paper self-preparer lodgers.
- The Tax Office has simplified the tax-time paper lodgment offer to the community.
- The Tax Office is in the final stage of phasing out home deliveries of TaxPack 2009 and TaxPack 2009 supplement.
- TaxPack 2009 and TaxPack 2009 supplement will be available from newsagents, at Tax Office shopfronts and for home delivery through our telephone and online product ordering system.
Background
Over the past three years, the Tax Office has recognised a clear community preference by those who choose to self-prepare to lodge tax returns online using e-tax. Each year, the uptake of e-tax increases substantially and the number of paper form lodgments decreases. Accordingly the Tax Office, while continuing to provide a paper tax return lodgment service to the community, has reviewed existing strategies in recognition of the decline in use of these paper products.
We have further simplified the paper lodgment offer to the community by reducing and simplifying the number of products available to improve the lodgment experience and reduce waste of resources such as paper. We have also decided to not publish Retirees TaxPack in 2009.
TaxPack 2009 has been written using simpler language and making it more accessible to a broader audience (including retirees). It has an improved layout and is more readable with a larger printed font size. We have removed content not directly relevant to preparing an income tax return, bringing it closer to its original intent of providing instructions for people to prepare their income tax return.
User testing of the content and format means that we can be confident that the product is an improved version for our remaining paper tax return lodgers.
TaxPack 2009 will not be marketed as a new product and reference to it will only be made as part of the normal tax time communications. The Tax Office communications will continue to encourage online lodgment via e-tax for self-preparers and will also advise how to acquire a paper product. A separate tax time message to former users of Retirees TaxPack is planned.
TaxPack 2009 supplement is not changing significantly this year, and the main change being made to the income tax return form is increasing the font size.
For tax time 2009, we will completely phase out household deliveries of TaxPack to New South Wales, Western Australia, Victoria and the Australian Capital Territory after successful trialling deliveries of e-tax products in 2007 and 2008.
E-tax products will only replace household deliveries of TaxPacks to South Australia, the Northern Territory, Queensland and Tasmania.
Deliveries of the short tax return instructions 2009 and other smaller tax-time products will continue.
TaxPack 2009 and TaxPack 2009 supplement will continue to be available to taxpayers through newsagents, Tax Office shopfronts and the Tax Office website, or they can be ordered by phone. In addition, e-tax is available from the Tax Office website.
Meeting discussion
Members were provided with a handout (attachment 2) on the redesign of TaxPack 2009.
The Tax Office advised that TaxPack will be written using simpler language and offers an improved layout. The Tax Office is also in the final stage of phasing out home deliveries of TaxPack 2009 and TaxPack 2009 supplement.
The TaxPack 2009 and TaxPack 2009 supplement will be available in newsagents, Tax Office shopfronts, online and phone ordering systems. Information will also be provided to software providers.
Tax Office communications will continue to encourage online lodgment via e-tax and will also advise where to go to acquire a paper product.
A member commented that the layout looked good, was easy to read and using electronic channels is the way of the future.
10. Partnership and trust distribution project
Member's questions
In relation to the Tax Office response to the question raised at the ATPF meeting held on 7 November 2008 regarding the partnership and trust distribution project (agenda item 10) would the Tax Office please:
- provide an update on outcomes of the project, in particular noting that the 28 day response period for Phase 2 letters was extended to 23 January 2009
- provide an update on the statistics provided with the ATPF minutes from the November 2008 meeting. From these statistics, we note that at 14 November 2008, out of 4,641 responses, 2,224 (48%) were still work in progress. We also note requests for amendment of partnership/trust as a result of discrepancy report (43) and voluntary disclosures lodged to correct discrepancy (667) represent only 15% of the responses at that date, and
- advise what steps the Tax Office is taking to engage ATPF and RTPWG members in co-designing strategies to effectively mange incorrect reporting issues identified in the project?
Erin Holland, Deputy Commissioner, Micro Enterprises and Individuals provided an update on the partnerships and trust distribution project.
Meeting discussion
The Tax Office advised members that a workshop was held with Melbourne RTPWG members to work through the common errors identified through the Partnerships and Trust distribution project. The information provided at the workshop was very positive and has provided us with a set of ideas to move forward. A report from the workshop will be provided to the ATPF.
The Tax Office provided further information on the outcome from the Partnership and trust distribution project. This information is provided as attachment 3.
A member asked if tax practitioners who responded to the letters identifying clients who appeared to have a discrepancy would they be contacted by the Tax Office.
Action item
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ATPF0902/11
The Tax Office to provide a report on the outcome from the partnership and trust distribution project workshop held with the Melbourne RTPWG on 26 February 2009.
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Response
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The report on the outcome from the partnership and trust distribution project workshop held with the Melbourne RTPWG on 26 February 2009 is provided as attachment 4.
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Action item
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ATPF0902/12
The Tax Office to advise if tax practitioners who responded to the Partnership and Trust distribution project letters will be further contacted by the Tax Office.
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Annamaria Carey, Assistant Commissioner, Practitioner Relationships and Projects, presented the findings from the 2008 tax agent perceptions, services and technology surveys.
Highlights from the presentation
A suite of three surveys were conducted by the Tax Office with tax agents in 2008. The three surveys had different objectives that combined formed a more complete picture of the tax agent view.
- The tax agent perceptions survey focused on issues relating to confidence in the administration of the tax system, some of which are also measured through the business and community perceptions surveys.
- The tax agent services survey sought to gauge opinion of our products, services and channels.
- Tax agent technology survey endeavoured to ascertain the current technological and security capability of tax practices.
Administration of the tax system
At a result of 91%, a high proportion of tax agents are satisfied overall with the way the Tax Office administers the tax system. However, there are opportunities to move 'somewhat satisfied' opinions to 'very' or 'totally satisfied'.
The most common comments were:
- improve issue response timeframes
- improve Tax Office staff knowledge in tax system and laws
- improve the portal functionality, and
- acknowledgement/understanding of tax agent workload.
Products
Generally all the Tax Office products surveyed were perceived as highly effective in assisting tax agents with their tax related work however received lower levels of satisfaction, indicating that some improvement may be needed either to content, format or delivery.
Example
The Tax agent services guide is designed to assist tax agents decide the most appropriate service to use for their enquiry. In August 2008, results indicated that there was a high level of awareness of this guide (88%), and 93% of these consulted the guide when contacting the Tax Office:
- 73% said it had increased their awareness of the portal and electronic lodgment service (ELS) functions, and
- 54% reported it had increased their usage of the portal and ELS rather than telephoning.
The guide has been reviewed and was reissued in January 2009.
Tax Agent Portal
Almost all tax agents reported that at least one person in their tax practice used the portal.
A large proportion (71%) of portal users viewed it as being highly useful.
Overall, 94% of portal users felt that the portal was useful - this has been maintained since last measured in 2006.
Relationship Manager visits
There were only moderate levels of agreement that the last visit from a Relationship Manager was useful.
Generally, the most frequently delivered services during that visit were also considered to be the most useful:
- demonstrated best practice use of the portal - 80%
- provided advice on ELS reports and assistance - 73%
- provided information on lodgment program performance for your tax practice - 73%, and
- provided a tax practice management report - 72%.
During 2008, the Relationship Manager service was reviewed, with a new tax practitioner service being implemented in the 2008-09 year. Tax Practitioner Services (TPS) combines a range of programs to support tax practices including:
- support with our online products
- assistance when tax agents have not been able to resolve issues using normal Tax Office channels
- regionally based senior tax officers and relationship manager teams who can work with tax agents to better understand their practice and assist with particular issues, and
- assistance with exceptional tax technical issues - enabling tax agents to talk directly with a senior tax officer or senior subject matter expert.
Unregistered preparers
73% of tax agents were satisfied with the way the Tax Office deals with unregistered preparers, however there was a high percentage of 'don't know' responses.
The majority of agents were not aware of unregistered preparer activity in their locality and only about half knew the process for reporting it. Only a small number of agents (38%) knew of unregistered preparer activity and how to report it. Only a third of agents had heard of the Tax Practitioner Integrity Service provided by the Tax Office.
The majority of agents would report unregistered preparers if they knew about it.
Summary of findings
Overall, some very positive results:
- 94% agreed the portal was useful
- 91% satisfied with the Tax Office administration of the tax system
- 91% satisfied with the tax agent/Tax Office relationship
- 91% agreed products and services improved the relationship, and
- 89% satisfied with the Tax Office's management of compliance.
Overall the Tax Office has received some very positive results and areas of concern have also been identified for further action.
Meeting discussion
Members commented on the difference between the 'effective' to the 'satisfied' rating received for the various Tax Office products.
Members commented that the feedback on the new search engine in www.ato.gov.au is that it is not as effective as the Google search. One member suggested going into the 'advance' section and selecting 'current year'. This provides more relevant information.
Action item
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ATPF0902/13
ATPF members to forward any feedback on the Tax Office search engine on www.ato.gov.au
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Status
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Comments are to be provided to ATPF secretariat by emailing palu@ato.gov.au by Monday 30 March 2009.
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12. Update on industry benchmarks and a personal living expenses guide
Greg Topping, Assistant Commissioner, Cash Economy, provided a progress report on the development of a personal living expenses guide for clients of tax agents likely to be operating in the cash economy.
Information provided in the agenda papers
The Tax Office plans to release a personal living expenses guide to increase the understanding of taxpayers about how we conduct an audit in the course of our response to the cash economy.
One of the techniques we often use seeks to measure the difference between reported income and the funds required to support a taxpayer's household expenditure and lifestyle. In addition to gaining an overall appreciation of the way in which their business works as part of our audit process, we use a personal living expenses questionnaire to obtain information about a taxpayer's household expenditure. This is particularly important in circumstances where a taxpayer's business records are not in good order.
Last year, when consulting with tax practitioners, a number of them acknowledged that they often take a similar approach in reviewing their clients' situations where their record keeping practices are poor. They indicated that it might help their clients to know that the Tax Office does look at household expenditure in the course of determining whether cash income has not been returned. Some of the practitioners suggested that if this guide became available, they would use it to encourage their clients in the direction of better self management.
With this in mind, we are developing a personal living expenses guide.
In February 2009 this year we have consulted with a number of practitioners in Sydney to get their views on a prototype product. We are using their feedback to improve the language and design of the guide.
In March 2009 we will test the guide with a group of practitioners at our user-testing centre in Brisbane in anticipation of its likely release in June 2009.
Our industry benchmarking program is also progressing and we will provide an update on current and future developments.
Highlights from the report
- In recent years the Tax Office has developed its response to the risks of cash economy participation understanding the importance of addressing perceptions of small business operators as well as the community in general.
- This is important given the size of the micro market segment and the fact that an enforcement response in the form of reviews and audits cannot, by itself, reach significant numbers of businesses at risk given the resources available for this purpose. Encouraging self management is an essential element in the Tax Office approach.
- By exposing key elements of its case selection and audit methodologies, the Tax Office intends that small business operators will develop a better appreciation of their potential to attract audit scrutiny. This is important in a market where poor record keeping and significant levels of cash transactions are common. In encouraging this understanding the Tax Office seeks to support viable businesses and contribute to a level playing field for all small businesses. The personal living expenses guide and benchmarking of business activities are initiatives designed to this end.
- The pre-reading for the meeting includes a summary of progress to date in developing the personal living expenses guide in consultation with a number of tax agents.
- The primary audience for this product is small business operators and it will be available to agents for recommendation, or for use as they think appropriate, depending on the circumstances of their clients. It will be clearly identified as coming from the Tax Office and should be available for release with Tax Time 2009. The guide will provide a simplified form of the household expenditure review conducted by Tax Office auditors seeking to identify unreported cash income in the course of an audit.
- The current program of developing benchmarks based on business inputs has limitations and the Tax Office in recognising this is developing an expanded range of benchmarks using information provided by small businesses through their tax returns and activity statements. The intent behind these new business performance benchmarks is the same as for the input benchmarks. It is to encourage small business operators in comparing their own business performance with identified norms across their area of business activity. In doing this they will also have the opportunity to consider whether they are meeting their tax obligations and to self correct if necessary.
- The Tax Office intends to make the first 50 of these additional benchmarks available to small business operators and agents in time for tax time 2009.
- Tax agents will be consulted extensively in developing these new benchmarks while the Tax Office will continue to engage trade associations as well.
Meeting discussion
The Tax Office explained that we would continue to increase leverage across the micro business segment through a balanced program of education and assistance with compliance follow up where this was necessary in response to cash economy participation. Greater transparency in explaining its case selection and audit approaches will assist small business operators to understand the importance of sound record keeping practices and encourage better self management in relation to tax obligations.
Examination of household expenditure is a standard component of a cash economy audit and a personal living expenses guide is being developed to increase understanding of small business operators and encourage them to conduct their own reviews.
In the same way, input benchmarks have been developed in association with a number of trade associations. This has been done to address concerns that Tax Office auditors do not understand particular areas of business operations. Where available, they are now able to resort to benchmarks to ensure this understanding.
The Tax Office has identified some significant limits on the potential for developing input benchmarks. They are only feasible where a business has relatively simple inputs. As a result, most have been developed for sub trades in the building and construction industry engaging directly with consumers.
A number of similar benchmark guides are developed outside the Tax Office, but these are often based on relatively small sample sizes. The Tax Office intends to use information provided by businesses in their tax returns and activity statements to produce business performance benchmarks which will have application across a much wider range of business activities than is presently the case with input based benchmarks. As one example, restaurant and café operators focus on the costs of food and beverages. These can be developed and presented as a benchmark (product costs for each $100 of sales) by analysing the information recorded at the cost of gods sold label on tax returns. The information can then be presented within ranges identified for low, medium and high turnover businesses.
These products will result from data matching and analysis, which is something the Tax Office does in any event in developing its case selection models. Benchmarks allow the Tax Office to expose this process for the information of taxpayer and their agents. For this reason, tax agents are seen as key stakeholders and will be consulted as these additional benchmarks are developed. In particular, advice will be sought on the best way to present this information for use by their clients.
The Tax Office explained that in this way, benchmarks are used by auditors in the course of an audit. Where they have been developed, they are used as one criterion only to assist in case selection. Other more significant criteria include histories of unrealistically low income being returned, lodgment patterns, allegations of tax evasion sourced from the community and information from external sources suggesting conspicuous consumption inconsistent with income declared.
Benchmarks are used by auditors to develop a better appreciation of how an industry operates. They are not ordinarily used to generate an audit adjustment. As case studies released by the Tax Office highlight, adjustments are calculated using information supplied by the business operator about their own business. An exception to this can occur where a business has not kept adequate records or refuses to cooperate in the audit process.
In response to queries from ATPF members, the Tax Office advised that it is ready to consult with interested associations now in connection with the methodology used to generate these new benchmarks and to seek their feedback on aspects such as the best way to present this information to small business operators. The benchmarks will be updated, most likely, on an annual basis as is currently the case for the Taxi Industry 'cents per kilometre' rate and other financial ratios included in the Tax Office's Taxation Statistics publication. It was acknowledged that events such as the current global economic downturn would influence the currency and value of benchmarks as a guide and thought needs to be given to the timing of their review.
Feedback was offered that the case studies presented to tax agents in the course of current consultation on the development of the personal living expenses guide were useful in illustrating the Tax Office's approach to audits. The Tax Office agreed to make these available to forum members through inclusion with the minutes of the meeting.
Action item
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ATPF0902/14
ATPF members to advise if they are interested in providing feedback on the methodology used to generate these new benchmarks and the best way to present this information to small business operators.
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Status
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Nominations are to be provided to ATPF secretariat by emailing palu@ato.gov.au by Monday 30 March 2009.
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Action item
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ATPF0902/15
The Tax Office to provide the case studies presented to tax practitioners in the consultation on the development of the personal living expenses guide.
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The following examples have been used in the Tax Office's consultation with tax practitioners as part of the process of developing a package which explains why and how we examine household expenditure as one aspect of our cash economy audit program. The cases were presented to practitioners in slightly altered form, along with the versions of the personal living expenses worksheet being tested.
The examples are not drawn from actual cases, but are intended to help a small business taxpayer understand the significance of household expenditure and its relation to business income.
As was agreed at the 27 February 2009 meeting of the ATPF, the case studies are provided now for information. There content may be further adjusted as a result of feedback received from the consultation process.
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Case studies examples
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Personal living expenses
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Example 1
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A concreter who runs his own business meets his tax practitioner to discuss his annual tax returns. Because the concreter's business records are not complete the practitioner suggests they quickly look at his personal living expenses using the concise worksheet.
The business owner is married and has two school age children. He lives with his wife and children in a home they are paying off.
He recently obtained a mortgage to purchase a second home where his parents, who are pensioners, live rent free. He also provides assistance to his brother who lives overseas.
Using both business and personal records the business owner completes the concise personal living expenses worksheet with the assistance of his tax practitioner (as shown in the sample worksheet 1). Their analysis shows a reported annual household income of $37,950 for both the business owner and his wife.
The family's outgoings are $61,940, which exceeds their reported income by $23,990, without taking into account basic household expenses such as food, clothing and entertainment.
As the concreter's household outgoings significantly exceed his incoming funds he will need to look at his records and be prepared to explain the difference in the event that he is selected by the Tax Office for review or audit.
The tax practitioner recommends that the concreter should review his invoices and business expenses to ensure nothing has been missed. He also offers the concreter assistance in recordkeeping practices for his business.
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Example 2
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The owner of a small painting business visits his tax practitioner to discuss his annual tax returns. The business owner has recently purchased an expensive car and is concerned about being selected for audit as a result of the Tax Office's data matching program which has recently been in the news.
His tax practitioner advises him that his reported income is low when compared to other similar painting businesses and recommends the business owner complete a comprehensive worksheet about his family, their income, assets and expenses.
The business owner lives with his wife in a home they paid off 10 years ago. They have three children - aged 16, 20 and 24 years old. The youngest lives at home; while the eldest lives in a property his parents purchased with an interest only loan.
Using both business and personal records, including bank and credit card statements, the painter completes the personal living expenses worksheet and records a household income of $28,800 for the year. The family's expenses are $78,800, which exceeds their reported income by $50,000, as illustrated by worksheet 2.
As the business owner's household outgoings exceed incoming funds, he needs to look at his records and be prepared to explain the difference if queried.
If the business owner was asked to complete a personal living expenses questionnaire during an audit, we would question him about the accuracy of his reported income and household expenses, as $600 for clothing and footwear for a household of two adults and a teenager appears to be low.
If the business owner was audited he would be required to produce detailed documentary evidence in support of his explanation. If he was unable to fully explain the difference and unable to produce suitable supporting evidence, based on the information he has been able to provide about his business, we would re-assess his income to a higher figure. He would have to pay tax on any shortfall of omitted income plus penalties and interest.
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13. Private Binding Rulings
Member's questions
Through media coverage and discussions at the Tax Office National Tax Liaison Group (NTLG), members of the ATPF are aware of the Tax Office proposals to streamline the Register of Private Binding Rulings to a simple number and subject title listing only.
Given that it is clear from the Tax Office website that the register exists to enhance the integrity and transparency of the Tax Office's decision making processes and a user cannot enter or use the register without agreeing to the terms of a disclaimer that information in the register cannot be relied upon as precedent or be used for determining how the Tax Office will apply the law outside the circumstances of a particular Private Binding Ruling, would the Tax Office please provide an update on the progress of the above proposal?
Would the Tax Office please provide an indication of the level and nature of the usage of the register and whether this varies significantly from the information published by the Tax Office in its Provision of Advice Survey 2006?
Tax Office response
Following the announcement of the proposed changes to the Register of Private Binding Rulings at the November 2008 NTLG meeting, the Tax Office deferred implementation of the changes and initiated a further round of discussions with NTLG members.
Since early February 2009, senior tax officers have met with the professional associations to discuss the proposed changes to the register and some recent improvement initiatives relating to accessibility of advice and guidance products (particularly for tax professionals), and to explore how topics of concern to tax practitioners could be raised for attention through the Tax Office's advice and guidance framework.
The Tax Office is currently considering the issues raised by the NTLG members.
The responses to the proposed changes to the register, including information provided in discussion with the NTLG, would appear to confirm the Tax Office's 2006-07 research about the level and nature of the usage of the register.
Update following the meeting
On Wednesday 4 March 2009, Tax Commissioner, Michael D'Ascenzo issued Media release 2009/16 advising that after consultation with tax professionals the Tax Office register of private rulings will remain in its current form.
14. High income individual
Erin Holland, Deputy Commissioner, Micro Enterprises and Individuals and Andrew Watson, National Director, High Income Individuals, provided an overview of the high income individual work being undertaken, some of the issues we have found, what we are doing around our interpretative and education work.
Highlights from the presentation
Objectives of high income individual project
- To review and obtain a greater understanding of the taxation affairs of each of the High Income Individuals populations.
- Identify and assess any risks amongst these populations.
- Consider and implement compliance activities and strategies to influence taxpayer compliance.
High income individuals - work undertaken to date
Highly paid employees of public companies:
- risk assessed 2006-07
- active compliance work 2007-08 and onwards, and
- most common non-compliance is treatment of shares and options as part of incentive schemes.
Highly paid employees of private and foreign owned companies
- Active compliance work 2008-09 and onwards.
- Mixture of risks including consequences of mergers, acquisitions and public listings.
Employee shares schemes - issues seen
- Late elections (section 139E) and Commissioner's discretion.
- Timing of acquisition and effects on value of discount received.
- 'Underwater options' - where an election to be taxed upfront has been made and market value is less than exercise price.
- General awareness - particularly with self preparers.
Meeting discussion
The Tax Office is currently reviewing the taxation affairs of each high income individual population to identify any risk amongst these populations.
This review will assist the Tax Office in identifying which compliance activities and strategies to implement to influence taxpayer compliance.
The Tax Office provided ATPF members with a table of some common issues identified (attachment 5) as requiring more education and clarification work to be done.
ATPF members were asked to assist in prioritising the list provided and add and prioritise any other commonly encountered issues.
The Tax Office will collate the information and return findings to members out of session.
Action item
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ATPF0902/16
ATPF members are asked to review and rate the issues contained in the high income individuals employee share scheme issues table (refer to attachment 5) and add and prioritise any other commonly encountered issues.
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Status
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Members are asked to provide their response to the ATPF secretariat by emailing palu@ato.gov.au by 27 March 2009.
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15. Working group reports (standing item)
Working group reports were provided as document 4 with the agenda papers, sent to members on 20 February 2009.
ATPF Working Groups
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Chairperson
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Accounting Working Group
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Steve Ashley
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Advice Working Group
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Annamaria Carey
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Active Compliance Working Group
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Peter Coakley
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Bookkeeper Advisory Group
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Rob Walsh
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Change Program Advisory Group
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Craig Fox
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Families Working Group
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Tracey Nicholson
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Lodgment Working Group
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James O'Halloran
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Small Medium Enterprises Working Group
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Greg Williams
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Tax Practitioner Advisory Group
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Annamaria Carey
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Regional Tax Practitioner Forum - North Queensland
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Chris Barlow
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Regional Tax Practitioner Forum - Melbourne
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James O'Halloran
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Regional Tax Practitioner Forum - Tasmania
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Peter Holt
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Meeting discussion
There was no further discussion on this item.
15.1 Working group report - TPAG
Annamaria Carey, Assistant Commissioner, Practitioner Relationships and Products, delivered a presentation on the TPAG.
Highlights from the presentation
The TPAG held its first meeting on 6 December 2006 after the Electronic Advisory Group (EAG) and Contact Advisory Group (CAG) amalgamated in October 2006.
The TPAG membership consisted of 28 independent tax agents.
Achievements
In its earlier persona as the EAG it helped guide the creation of the tax agent portal. Since then the EAG, CAG and TPAG all contributed to the ongoing design of portal enhancements and improvements.
Some of the projects TPAG had assisted with:
- super simplification
- electronic take up of activity statements
- pre-filling
- standard business reporting
- Division 7A brochures, letters etc
- offshore voluntary disclosure
- business exits
- the change program
- small business assistance program
- late lodgment penalties, and
- debt collection polices.
Meeting discussion
Members had a discussion around the history and achievements of the TPAG.
The Tax Office acknowledged the contribution provided by the TPAG members and noted that it was very positive to see many of the TPAG members put in nominations to join a RTPWG.
16. ATPF action items and issue log items
16.1 Action items from 7 November 2008 meeting
Action item
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ATPF0811/01
The Tax Office to involve tax practitioners with the development of the cash economy benchmarks.
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Response
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The Tax Office will be involving tax practitioners in the development of the cash economy benchmarks.
An update on the development of further benchmarks and the nature of tax practitioner consultation undertaken was provided during agenda item 12 - Update on industry benchmarks and a personal living expenses guide.
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Status
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Completed
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Action item
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ATPF0811/02
The Tax Office to consider expanding www.ato.gov.au to include industry description of the benchmarked industries so practitioners could identify (for example, roof tilers from floor tilers.
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Response
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This item was completed as part of a wider review of www.ato.gov.au late in 2008.
Some of the benchmarks were spilt and the descriptions improved. For example, roof tilers are now clearly identified. Details on the ATO industry benchmarks are available on www.ato.gov.au
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Status
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Completed
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Action item
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ATPF0811/03
The Tax Office to promote the electronic small business calendar more widely to tax practitioners.
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Response
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The Tax Office has actively promoted and will continue to promote the Small business tax calendar through the Small Business Assistance Program on www.ato.gov.au and also through inclusion in various tax agent publications.
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Status
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Closed
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Meeting discussion
The Tax Office advised that the Small business tax calendar is currently the second most used product on www.ato.gov.au
A member advised that their clients find the calendar extremely beneficial.
Action item
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ATPF0811/04
The Tax Office to prepare a Small Business Assistance Program 'kit' for practitioners, including helpful tools and services.
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Response
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The Small Business Assistance Program is developing a product that brings together all assistance options available to enable clients to better manage their tax affairs. This includes publications, tools, calculators and services. The product will reflect the different stages in the business life cycle and link to all the assistance options. These will include the cash economy benchmarks and the small business calendar.
During development, the Tax Office will seek input from small business owners and tax practitioners to ensure it meets their needs. The aim is to provide a 'one stop shop' for all assistance needs.
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Status
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Ongoing
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Action item
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ATPF0811/05
Centrelink to confirm processes that verify:
- the authority required for tax practitioners to enquire on behalf of a customer, and
- the identity of the tax agent responding by phone to requests for information from Centrelink
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Response
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As legislated in the Social Security Administration Act, an implied authority for a person to receive information on behalf of a customer can be taken to be in place where it is apparent that the person is acting in the interest of the customer and that an express authority would be provided if the circumstances allowed.
Generally, implied consent can be accepted from persons who are a member of a 'helping' profession. These include doctors, welfare rights workers, social workers, members of parliament, ombudsman, accountants, solicitors, tax agents and community intermediaries.
Each case must be judged on its merits and, where there is any doubt, the customer must be contacted and asked to provide express authority. In all these cases, the information provided should be limited to that which is required to address the particular circumstances.
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Status
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Closed
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Action item
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ATPF0811/06
Centrelink and the Tax Office to review existing processes and confirm the generic end to end service standards that support amendment to previous tax year.
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Response
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Where a taxpayer requires a change to an amount on a payment summary, they (or their tax agent and usually their payer) will notify the Tax Office, which will process an amendment to the relevant tax return and issue an amended assessment.
Under the Data Matching Program (Assistance and Tax) Act 1990, the Tax Office provides data, including income amounts, of taxpayers to Centrelink.
The Act allows no more than nine cycles of data matching in any one year, making a real time system of advice of amended income amounts impossible. Currently the Tax Office provides data in four cycles per year (generally February, May, August and November).
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Status
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Closed
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Action item
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ATPF0811/07
At future meetings Centrelink and the Tax Office may provide an outline of joint initiatives to reduce red tape.
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Response
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This action item is ongoing, with issues and initiatives raised and discussed on an as needs basis.
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Status
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Ongoing
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Action item
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ATPF0811/08
Centrelink to feedback to policy areas:
- consideration of the time-frames imposed upon customers and tax practitioners when responding to requests for complex information, and
- consider opportunities to grant an extension to the required lodgment date and avoid suspension of customer payment.
Background
At the 7 November 2008 ATPF meeting, discussion occurred around the timeframe Centrelink allows for information to be provided for healthcare cards and trust financial statements. Members asked if there was a broad perspective on granting extensions - is it a law requirement or administrative?
Following the ATPF meeting, several members provided examples of when their clients had less than five days to provide information to renew their healthcare card.
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Response
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Subject to the passage of legislation, all Commonwealth Seniors Health Card (CSHC) customers will be sent a review form to provide details of their income as required by the new legislation.
Customers will have 14 days to provide this information, as per standard legislative requirements. If they are unable to provide this information to Centrelink in that timeframe they can contact Centrelink to request an extension of time.
Subsequently CSHC are not payments and cannot be suspended, if required information is not supplied (and no contact is made for an extension) the Card entitlement will be cancelled and the customer notified accordingly.
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Status
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Ongoing
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Action item
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ATPF0811/09
Centrelink and the Tax Office to discuss options to improve accessibility for tax practitioners liaising with Centrelink.
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Response
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The accessibility for tax practitioners to Centrelink will be raised with Centrelink by the Tax Office.
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Action item
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ATPF0811/10
The Tax Office to facilitate a link on www.ato.gov.au to the following Centrelink resources:
- Nominee Form/permissions to enquire which can be found at Centrelink - quick search 'Someone to deal with Centrelink for you', and
- Centrelink Information Handbook - including qualification provisions for FTB which can be found at Centrelink - quick search 'Centrelink Information - A Guide to Payments and Services 2008-2009'.
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Response
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A direct link to the Nominee Form and the Centrelink Information Handbook were provided in the ATO Tax Practitioner Forum draft minutes - 7 November 2008.
With the new www.ato.gov.au website, we now provide links to relevant government and other agencies home pages. The link to take you to the list of other agencies is provided at the bottom of the www.ato.gov.au homepage under 'Links'. Centrelink is located under Department of Human Services.
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Status
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Closed
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Action item
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ATPF0811/11
The Tax Office and Centrelink will consider improvements to scheduling requirements placed on tax practitioners. The Tax Office will provide information to Centrelink regarding blanket extensions granted for tax agents to lodge returns.
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Response
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The Tax Office and Centrelink will consider improvements to scheduling requirements placed on tax practitioners. The Tax Office will provide information to Centrelink regarding extensions granted for tax agents to lodge returns.
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Status
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Ongoing
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Action item
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ATPF0811/12
Tax practitioners to provide examples of cases where clients have not been able to resolve Centrelink issues.
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Response
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Centrelink have advised that generally speaking, child care providers have been gradually moving onto the Child Care Management System (CCMS) since 4 February 2008. Centrelink no longer manages the child care service relationship under the new system.
The Department of Education, Employment and Workplace Relations (DEEWR) is the lead agency for this system and has set up the electronic interface with child care providers, to enable information for payment of child care benefit and child care tax rebate to be received electronically and processed automatically.
Once DEEWR receives this information, they pass it on to Centrelink automatically and Centrelink works out the amount of child care benefit to be paid to child care services, for child care benefit fee reduction families. Centrelink then provides this payment information back to DEEWR. DEEWR pay the child care services weekly or fortnightly, in arrears, if the service has submitted their attendance. Centrelink also uses the information provided by child care providers to pay quarterly child care tax rebate payments to families.
Families who feel their child care tax rebate payment is not correct can contact Centrelink on 13 61 50 to check if all information has been received. Families can check this information via the on-line service as well. If there is any discrepancy, the customer should initially discuss this with their service provider, as there may be a misunderstanding that the child care provider is able to explain. Where the customer has been unable to discuss the issue to their satisfaction, or the child care service (that is on CCMS) has not provided all relevant information within an acceptable period of time (child care providers are supposed to provide this information within two weeks), the customer can contact DEEWR's customer complaints line on 1300 363 079.
In instances where a customer has contacted Centrelink again, complaint details have been taken and referred to DEEWR for follow up with the child care service. Centrelink advises customers of the DEEWR complaint line when they contact with issues that Centrelink is not able to resolve.
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Status
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Completed
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Action item
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ATPF0811/13
The Tax Office to review the response period for the phase 2 letters of the partnership and trust distribution project.
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Response
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Information provided in 7 November 2008 draft ATPF minutes.
The Phase 2 letters notifying commencement of audit action will issue to the postal address of the taxpayers in early December 2008.
The 28 day response period for the product has been extended to 23 January 2009 in recognition of the potential impact on business over the christmas/new year period.
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Status
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Closed
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Action item
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ATPF0811/14
The Tax Office to engage ATPF and RTPWG members in co-designing strategies to effectively manage incorrect reporting issues identified including development of targeted partnership and trust return form completion support products.
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Response
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An update on the action item was provided during agenda item 10: Partnership and trust distribution project.
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Status
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Completed
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Action item
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ATPF0811/15
The Tax Office to advise if information for a tax file number (TFN) application is provided in a secured space and there was no human intervention in the processing, can a TFN be issued automatically?
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Response
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Our systems do not currently provide a secured space from which a TFN could be issued automatically in real time. There are no current plans for system development to provide such a secured space.
Approximately 42% of TFN applications (individual and non-individual) are processed without intervention and notification issued within 10-14 days. Intervention is required where information is incomplete or there are exceptions such as a possible match or similar details already on the register.
We refer to the discussion at 7 November 2009 meeting and reiterate that:
The ATPF can assist in expediting the process by reminding members to prepare well and provide all of the requested information with the application.
It is also important that new businesses factor into their starting up process the possible time it will take to obtain a TFN. Clearly, this is an essential part of the planning and preparation involved in establishing a new entity. However if the application is completed on line and there are no errors, the business is likely to receive a prompt response. The Tax Office will continue to work with industry to improve all of its processes.
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Status
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Closed
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Action item
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ATPF0811/16
The Tax Office to communicate the hybrid proof of identity (POI) process through to the ATPF.
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Response
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Information provided to members on 9 January 2009.
The POI requirements when phoning the Tax Office on behalf of another entity were changed late last year. The hybrid POI process was provided to the ATPF members and included in the BAS service provider's newsletter that was published on 12 December 2008.
Extract from12 December 2008 BAS service provider's newsletter:
Proof of Identity
There are concerns about the Proof of Identity requirements when phoning the Tax Office Call Centre on behalf of another entity.
We will implement an interim approach on 19 December 2008 that will assist third party representatives when they telephone the Tax Office.
We will need to confirm that the third party representative is authorised by requesting the following information:
- an identifier for the entity - ABN, TFN or name
- plus two items of proof for the entity
- the name of the caller which must be recorded on our systems, plus
- one personal item of proof such as date of birth, residential address or bank account number.
The two items of proof for the entity may be:
- address of the entity;
- entity bank account details;
- amount of the last refund, payment or account balance; or
- details from a Tax Office generated notice limited to sequence number from a notice of assessment or refund notice, activity statement document identification number, or name or title of a Tax Office generated notice that does not have any identification number.
Once the full risk assessment has been undertaken we will request feedback from BAS service provider representatives.
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Status
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Ongoing
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Action item
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ATPF0811/17
The Tax Office invited members to provide examples where super funds have refused to release member's funds. Information is to be provided to ATPF secretariat by emailing palu@ato.gov.au
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Response
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The example provided by an ATPF professional association member will be forwarded to Australian Prudential Regulation Authority (APRA) for their consideration.
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Status
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Closed
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Action item
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ATPF0811/08
Professional associations are asked to inform their members that the portal password access will be disabled on 30 November 2008. Portal access will be restricted to digital certificates from that date.
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Response
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The portal password access has been disabled.
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Status
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Closed
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Refer to the register for an update on all outstanding ongoing action items from meetings prior to the last meeting. Action items regarded now as 'completed' as a result of the update provided are recorded in this register with a recommendation of 'completed'. If members are satisfied that the action item is resolved these items will be transferred to the 'register of completed action items' for the next meeting.
Completed items from previous meetings are now recorded in a 'Register of completed action items'. Due to its size, this register can be distributed to members upon request by emailing palu@ato.gov.au in case members are interested in reviewing past resolved action items.
Members are invited to identify any aged ongoing action items in this register which can be discussed in greater detail at the meeting with the objective of obtaining resolution.
Meeting discussion
There was no further discussion on this item.
16.3 Prioritisation of issues log items (standing item - professional associations)
Issue log item outstanding
- A153 - Deductibility of payments made to football player managers.
- A282 - Tax Office call recording policies.
Issue log items completed
- A278 - PAYG Withholding Reporting Cycles.
- A279 - ABN Registrations.
- A280 - SMSF Supervisory Levy on the Notice of assessment.
- A281 - Work-related expenses reminder letters.
Meeting discussion
During agenda item 5
Tax Office debt collection policies, a member raised the question regarding the Tax Office recording outbound debt calls - ATPF Issue log item A282: Tax Office Call Recording. The Tax Office advised that a response will be provided to the member following the meeting.
Update following the meeting
The Tax Office response to Issue log item A282: Tax Office call recording policies was sent to the member on Wednesday 4 March 2009. The response is provided as attachment 1.
17. Other business
17.1 Making it easier to comply
Our Compliance program outlines the wide range of products and services we provide to help people comply with their obligations.
Our 'Making it easier to comply' publication outlines the major initiatives we're working on to make it easier for people to comply with their obligations.
Previously, we've published 'Making it easier to comply' in printed form. From this year, embracing a faster and more cost-effective option, it will be published as a web only document. This will also allow for more regular updates.
'Making it easier to comply' includes information on:
- major initiatives we've already delivered
- our current priorities
- the range of initiatives we're working on to make it easier for people to comply, and
- the easier, cheaper and more personalised client perceptions results.
The new web only version of 'Making it easier to comply' will be accessible on our website at www.ato.gov.au in the near future. We will let tax practitioners know when it is available via our weekly eLink bulletin.
We welcome your feedback on 'Making it easier to comply'. You can provide feedback by emailing: easiertocomply@ato.gov.au
More information
As part of our practice of engaging with the community we will provide you with updates at future meetings when we have information to share that is relevant for you.
We regularly update our website at www.ato.gov.au with the latest information about our change program.
Meeting discussion
There was no further discussion on this item.
17.2 Accountants certifying Tax Office documents
Meeting discussion
A member raised an issue that the Tax Office does not allow accountants, as a group, to certify identity documents.
The Tax Office advised that this policy has been in place since being developed in 1994 through the NTLG. The list of roles able to certify is reviewed regularly to reflect changes by state governments for example in who they authorise to certify. The reason for not approving accountants is because of the possible conflict of interest that can arise from certifying documents of clients that they have an ongoing fiduciary relationship with.
A member suggested discussing this issue at the next meeting.
The Tax Office agreed to provide a general briefing on identity theft and fraud at the 15 May 2009 ATPF meeting.
Action item
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ATPF0902/17
The Tax Office to provide a general briefing on identity theft and fraud at 15 May 2009 ATPF meeting.
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Status
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The briefing will include information on the Tax Office policy on accountants certifying Tax Office documents.
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Next meeting and close
The next ATPF meeting will be held in Sydney on Friday 15 May 2009.
Register of aged open action items from previous meetings
Action item
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ATPF0808/04
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Issue
|
An ATPF member highlighted that there is inconsistency in forms available in software packages. Currently several software packages produce a standalone electronic imputation credit form.
The member asked the Tax Office to advise the software developers that this form is not allowed.
The member's comments have been referred to the Tax Office Software Liaison Unit for consideration and actioning as appropriate.
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Status
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February 2009 update
The Tax Office has put in place arrangements for an electronic standalone claim for refund of franking credits for individuals in 2009.
An electronic refund of franking credits form indicator has been introduced providing the capability for agents to lodge, via ELS, an application for refund of franking credits for individuals on behalf of taxpayers who do not usually engage with the Tax Office.
Labels relevant only to the refund of franking credits form will need to be completed. Declaration text and relevant wording on the notice of refund has also been developed.
Software providers were formally made aware of this initiative at the software producer forum on 23 October 2008.
Specification of the functionality for this application was included in the second version (2009.2) of the ELS specification released to software providers on 19 December 2008.
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Recommendation
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Closed
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Action item
|
ATPF0808/13
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Issue
|
The Tax Office to provide details on the change program release 3 contingency plans for superannuation products.
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Status
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February 2009 update
The detail on the change program release 3 contingency plans for superannuation products is provided as attachment 6.
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Recommendation
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Closed
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Action item
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ATPF0808/16
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Issue
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The Tax Office to investigate the possibility of issuing mail outs to tax practitioners by e-mail, similar to Australian Securities and Investment Commission (ASIC).
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Status
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February 2009 update
Sending Tax Office outbound correspondence to tax practitioners via e-mail is considered to have a limited positive impact. Due to secrecy and privacy, any outbound correspondence that includes a tax file number, will not be e-mailed. The Tax Office is also required to notify taxpayers of specific information, for example, their rolling balance account. E-mails do not provide a sufficient guarantee that this information is delivered.
We have historically delivered some BAS via ELS, electronic commerce interface (ECI) and the portal to tax agents who have requested to deal with us electronically. If the activity statements are not retrieved by the tax agent, we generate a paper copy of the statement and mail it to the tax agent to assist taxpayers in lodging the form by the due date. Forms issued via ELS and the portal are available on those systems until lodged. Forms issued via ECI are only available on that system for a period of six months. After this time taxpayers are requested to contact us to request a replacement BAS.
We are currently undertaking a project around reducing paper activity statements. This project was commenced with two major aims. The first is to reduce the monetary cost to the Tax Office of outbound correspondence - the savings could then be re-invested in improved administration of the tax system. The second is to increase the range of outbound correspondence that tax agents receive electronically when they have requested to deal with us via that channel. The Accounting Working Group is actively involved in the co-design of a solution. Learning's from this project will be applied to other forms of outbound correspondence.
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Recommendation
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Closed
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Action item
|
ATPF0808/18
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Issue
|
The Tax Office to organise a phone hook-up between key stakeholders (ATPF members, Corporate Tax Association (CTA), bookkeeping and legal representatives) impacted by the recent change to the POI procedures.
Discussions will focus on finding the right balance between the levels of assurance required for POI and the impact this may have to third party representatives
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Status
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February 2009 update
A phone hook-up was held on 12 September 2008 and 3 November 2008 with representatives from the ATPF, CTA, bookkeeping and legal professions.
Following on from these discussions an agreed hybrid solution was implemented on 19 December 2008 whilst a full risk review is being undertaken. Our intention is to complete the review by end of March 2009.
The completion of the risk assessment on the long term solution should identify and mitigate any risks in the process. The outcome from the risk assessment will be provided to the ATPF once finalised.
Details on the hybrid solution are provided at action item ATPF0811/16.
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Recommendation
|
Closed
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Action item
|
ATPF0805/02
|
Issue
|
The Tax Office to extend an invitation to Centrelink to attend every second ATPF meeting to discuss any Tax Office/Centrelink issues impacting on tax practitioners.
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Status
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February 2009 update
Centrelink has accepted the invitation to attend the 15 May and 6 November 2009 ATPF meeting to discuss Tax Office/Centrelink issues impacting on tax practitioners.
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Recommendation
|
Ongoing
Centrelink to attend 15 May 2009 ATPF.
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Action item
|
ATPF0705/05
|
Issue
|
The ANAO completed an audit on the Tax Office's management of its relationship with tax practitioners. The ANAO report was tabled in parliament on 14 March 2007.
The ATPF is provided with an update on the status of ANAO recommendation, where the status has changed.
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Status
|
February 2009 update
Update provided on ANAO report at attachment 7.
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Recommendation
|
Ongoing
Update will be provided at the next ATPF on any changes since February 2009 report.
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Action item
|
ATPF0608/11
|
Issue
|
The Tax Office to provide an update on the progress in resolving the top 10 digital certificate issues identified at the 19 May 2006 ATPF meeting.
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Status
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February 2009 update
Summary of the two outstanding issues as at February 2009:
Tax Office delays in responding to digital certificate registrations
The final release of the security work programme to improve the turn around of digital certificate registration by providing more online functions, previously scheduled for January 2009 has been rescheduled to late March 2009.
Transaction signing (non-repudiation signing)
As has previously been advised, transaction signing will be addressed in the design of the Tax Office's change program in the new portal which will have greater flexibility in applying the signing requirements for the transactions offered on-line.
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Recommend
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Ongoing
Update will be provided at the next ATPF on any changes since February 2009 report.
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Attachments
Issue Log A282: Tax Office call recording policies
The member writes
A member is concerned about the Tax Office's recent decision to record outbound calls from your debt collection team. Please refer to the Tax Office policy on call recording for outbound calls.
Can you please outline the Tax Office policy on recording both incoming and outgoing calls and how the policy and procedures accommodate a tax agent's preference for contact with the Tax Office without any recording devices.
In particular, are there any instances in which calls are recorded without a tax agent's consent or knowledge?
Tax Office response
Where call recording is active, the Tax Office advises all callers and clients being called upfront that their call may be recorded. If any client does not wish for this to occur they need only ask the service representative when they are connected. The Tax Office has technology to facilitate the ceasing of call recording as soon as the request is put to the service representative.
Recording of calls is not unique to the Tax Office and is commonly used by business to improve the efficiency and quality of call centre services.
Legal standing
The recording of calls is affected by the Telecommunications (Interception and Access) Act 1979. Broadly, this Act would prevent the Tax Office from recording calls unless the caller was aware that their call may be recorded. Additionally, there is no requirement for consent in the Act, and the Tax Office meets its obligations by advising an agent at the outset if their call is to be recorded.
Furthermore, if a client notifies a service representative or outbound collection officer that they do not wish their call to be recorded, then the call recording will be stopped. This is undertaken through the use of a technology known as 'stop on demand'. The technology is designed to easily facilitate the stopping of a call recording without interrupting the interaction. Put simply, the service representative hits a button on their phone which stops the call recording at that point.
When is call recording active?
Call recording in the Tax Office has been in use for inbound call centre contacts since early 2003. This relates only to calls made by Tax Office customers to Tax Office call centres (that is, numbers that commence with 13, 1300 or 1800).
Call recording for outbound contacts has been used for enquiries relating to tax office debts since October 2008 (which includes a two month testing phase). Call recording is active when the Tax Office phone system or the service representative advises the client that the conversation is being recorded.
When is call recording not active?
Call recording is not active when you have directly contacted a case manager or other officer from the Tax Office on their direct phone number. (that is, this will be a full phone number such as (02) 9123 4567 or a mobile number).
This commonly occurs when you are dealing with the Tax Office on a very specific matter and the officer has provided this number to you in correspondence.
Purpose of call recording
Call recording is a technology which has been applied to assist in the improvement of Tax Office services. A short list of example applications of call recordings is below:
- Quality Assurance purposes: The Tax Office listens to a sample of calls that are randomly selected. These calls are graded to provide an assurance that the quality of the service and information given is of a high standard.
- Coaching purposes: support staff may listen to calls taken by a service representative to identify areas for that agent to improve.
- Complaints: on occasion the Tax Office receives complaints from its clients. Some of these complaints relate to the service provided by call centre staff. In order to get a complete idea of why the complaint has been lodged the call recordings are often listened to. This practice allows us to identify the actual severity of the complaint and enables us to identify any rectifying actions that could be completed.
Security
The Tax Office treats very seriously the security of all personal and tax information it collects. In addition, the Privacy Act 1988 and the tax law secrecy provisions provide for the protection of information such as these call recordings. The call recordings are generally stored in a secure facility for a period of approximately four years.
Access to call recordings is strictly regulated and only those officers that have a requirement to access the call recordings will gain access.
Attachment 2
TaxPack 2009 - redesign details
Tax time 2009
Taxpayers who use the paper TaxPack to prepare and lodge their income tax return are a diminishing segment of all our individual taxpayers. Preparing and lodging via e-tax or via tax agents is increasingly popular. For the 2007-08 year the percentage of paper TaxPack lodgers is less than 10%.
During this year the Tax Office has had a project team reviewing and renewing this paper product with a view to improving the product for those unable to utilise the electronic channels.
The project team have worked closely with technical areas of the Tax Office. In addition, user testing of the content and format means that we can be confident that the product is an improved version for the remaining paper tax return lodgers. TaxPack supplement is not changing this year, and the main change being made to the income tax return form is increasing the font size.
Tax time product changes 2009
Paper product
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Change to product
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No change to product
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Existing TaxPack
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Replaced with 'new style' TaxPack.
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New TaxPack 2009
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Plainer english, refined content and improved structure.
Necessary technical changes.
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Existing TaxPack supplement
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Necessary technical changes.
Cosmetic changes to meet style of 'New TaxPack'.
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No change to written style.
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Retirees TaxPack
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Replaced with new TaxPack.
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Short tax return (can be lodged via IVR)
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No change to written style or structure.
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Family tax benefit claim
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Discontinued.
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How the paper tax time products will be distributed
Product
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Available in newsagents
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ATO shopfronts, online and phone ordering systems
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Available on the web
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Direct delivery based on 2008 lodgments
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New-style TaxPack 2009
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X
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X
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TaxPack 2009 supplement
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X
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X
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Short tax return
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X
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X
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X
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Business and professional items
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X
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X
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Refund of franking credits
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X
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X
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X
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Baby bonus (last year)
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X
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X
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X
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TaxPack referred publications
(for example, Capital Gains Tax Guide) and business referred publications.
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High volume publications at shopfronts and online ordering.
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X
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Attachment 3
Partnership and trust distribution project update
Commencement of Phase 2
There are two phases to the project as follows:
- The first phase involved letters to tax practitioners identifying clients who appear to have a discrepancy. The tax practitioner was invited to respond, by providing supporting information where they believe there was no discrepancy, or lodging a voluntary disclosure. Where a voluntary disclosure is lodged, the penalty is remitted to nil for a single discrepancy and to 5% for multiple discrepancies. Interest charges are applicable.
- The second phase takes place after the tax practitioner has had sufficient time to review their client's returns. In the absence of a response, an audit letter will be sent to the taxpayer. If there is no response to this letter, an amended assessment will be issued with penalty and interest applied. Prior to issuing the automated amendment audit letter, the Tax Practitioner is provided a listing of clients who have been selected for the automated amendment action.
The second phase of the project commenced in December 2008. 169 letters were issued to taxpayers at their postal address for service of notices. This letter includes details of the name of the partnership or trust distribution making the distribution, the year involved, the amount of the distribution and the amount of the discrepancy.
The taxpayers are advised that if they agree that the discrepancy is valid they do not need to respond to the letter and an amended assessment including the amount of the discrepancy and details of penalty and interest applicable will issue after 28 days. A document explaining the reasons for the decision is included with the letter. As a result of representations by the Australian Taxation Office Tax Practitioner Forum to extend the due date for response in recognition of the Christmas and New Year holiday period, the due date for response to the letters which issued in December 2008 was extended to 23 January 2009.
If the taxpayer provides a response to the letter the information is reviewed before making a decision about adjusting the income tax return. Approximately 50 amended assessments issued in February 2009.
Update on the responses
Responses have been received in regard to 6,000 taxpayers. The major issues identified as at 27 January 2008 follow.
Errors resulting in incorrect discrepancy reporting
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3432
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Australian Taxation Office partnership/trust amendments not update
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564
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Request for amendment of partnership/trust as a result of discrepancy reported
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44
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Voluntary disclosures processed
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1236
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No longer a client of the tax agent
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125
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No further action other
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308
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Extensions granted
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128
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Common issues
- Incorrect or incomplete information reported in the partnership, trust or individual tax return resulting in a correct distribution, in terms of the amount, reporting as a discrepancy (40%).
- Tax file number not recorded in the statement of distribution (7%).
- The partnership or trust making the distribution has not lodged the relevant income tax return (3.5%).
- Duplicate partnership return lodged (3%).
- Deduction of prior year and deferred non commercial losses (3.5%).
Co-design
Arrangements have been made to engage the Victorian RTPWG in a workshop to develop strategies for dealing with the reporting issues identified. A workshop is scheduled for Thursday 26 February 2009.
Attachment 4
Partnership and trust co-design workshop outcomes
Purpose
This report provides a response to issues raised at the February 2009 ATPF regarding the partnership and trust distribution matching project.
Background
A progress report on the partnership and trust distribution project (attachment 3) was provided to the ATPF on 27 February 2009.
The report included an update on the outcomes of the project, an update on the intelligence gathered from the responses received to the letters issued by the project and, advice on the steps the Tax Office is taking to engage tax practitioners in co-designing strategies to effectively manage the incorrect reporting issues identified by the project.
On 26 February 2009 a co-design workshop was held with a working sub group nominated by the ATPF.
In response to the update provided to the forum, the Tax Office was requested to provide:
- Details identifying the outcome of the workshop.
- Details of the procedures followed by the Tax Office where a tax practitioner had provided additional information to satisfy the Commissioner that the issue is considered to be finalised and that the correct amount of the distribution had been included in the returns as lodged.
Tax Office response
The workshop covered the following issues:
- Identifying the reasons for the errors.
- Identifying what is needed to ensure correct reporting.
Why are the errors being made?
At the workshop, the tax practitioners provide the following explanations for labelling errors:
- The quality of staff entering the profession is resulting in a number of challenges. They advised that experienced people are difficult to find and retain, often the experience is limited to bookkeeping and fewer young people are entering the profession. Return form completion is becoming more dependent on software packages.
- There appears to be some confusion regarding the different definitions contained in the Partnership Act compared to the Income Tax Assessment Act. This may be a contributing factor to partnership or trust distributions being returned at incorrect labels such as salary, interest and rent labels.
- Partnership and trust return form completion instructions are unnecessarily lengthy and complicated. Whilst the instructions attempt to separate the processes required between the two return form types, different processes or treatments for income or deductions can become blurred due to the fact that both sets of instruction are in the one document. Pre filling of tax return form detail is considered to be valuable support but does not provide support or quality assurance in regard to the issues associated with errors made in distribution reporting.
- Software packages lack consistency and uniformity. Some practices rely on the package to be intuitive regarding automatic inclusion of appropriate detail. Where the package may not have that facility reporting inconsistencies and errors are likely. There is a question mark on whether practitioners or their staff understand the software. There is also a perception that Tax Office acceptance or registration of a software package is at too low a standard.
- If a partnership and trust return is prepared by one tax practitioner and the partner or beneficiary is prepared by a different tax practitioner there is a breakdown in information transfer which particularly impacts on supplying tax file numbers. Proof of identity issues between tax practitioners also make the task onerous where one practitioner is seeking detail for the partnership or trust distribution statement from another tax practitioner.
What is needed to ensure correct reporting?
The tax practitioners workshopped ideas for how the Tax Office can improve correct reporting, the outcomes included:
Training for tax practitioners
There is a need to identify tax practitioners with recurring errors above an acceptable error rate. Research should be undertaken to identify any consistency in the use of software packages for those practitioners identified. These practitioners and others identified as having less experienced staff should be supported by workshops, seminars, tip sheets and 'soft letters'. It was suggested that tax practitioner services visits conducted by the Tax Office should include education on correct return form completion.
Reporting and other issues identified in the project should be provided to tax practitioner representative groups including appropriate support programs for those professional bodies which provide quality assurance programs to their members.
Partnership and trust return form instructions
Consideration should be given to the efficiencies gained by separating partnership and trust return form completion instructions. If separation of the instructions is not practical, the instructions need to be streamlined and more user friendly and include summaries of the major differences between the instructions for completing the return forms.
Software developers
The Tax Office should provide advice to software developers who have been identified as suppliers for practitioners who are making consistent errors. The advice should include identifying incorrect label completion and issues which are fundamental to the errors occurring and include recommendations for inclusion of prompts or alerts regarding labels which are required to be completed where partnership or trust distributions are present.
Pre filling
Pre filling should include alerts which notify the tax practitioner that the client needs to report a distribution because a distribution was made in a previous year. The project should be expanded to include automatic matching of the distributions from the partnership and trust to the individuals with alerts where differences identified.
Mandatory tax file numbers
Tax file numbers for partners and beneficiaries should be mandatory on distribution statements. As a minimum, an alert should issue where a tax file number is not included in distribution statements.
Communication
Greater use needs to be made of communication channels for reporting details of the project, its findings and common errors including: eLink, seminars and tax agent newsletters.
Proposed actions
The workshop participants recommended the following:
Action to be undertaken as part of the 2009 return form lodgment program:
- Identification of tax practitioners with recurring reporting errors.
- Development of tip sheets, pre lodgment advisory letters and input of educational material in seminars.
- Expand the role of the Tax Practitioner and Lodgment Strategy Tax Practitioner Service stream visit to include workshops on return form completion.
- Development of an impact statement on the issues associated with separating the partnership and trust return form completion instructions and making those instructions more user friendly.
- Improved communication of issues identified to tax practitioner representative groups.
Action to be considered for the longer term:
- Targeted communication programs with software developers including influencing the development of software programs which focus on providing greater support for partnership and trust return form label completion and correct distribution to partners and beneficiaries.
- Pre filling project to include automatic matching and alerts regarding partnership and trust distributions.
- Reviewing tax file number legislation to consider making inclusion of tax file numbers mandatory in appropriate circumstances.
The Tax Office agreed to consider the recommendations as part of the 2009-2010 business planning process.
Procedures for finalised cases
Where a tax practitioner or taxpayer responds to a partnership and trust distribution matching letter and provides information which satisfies the Commissioner that the discrepancy identified has been included in the return as lodged, the procedure is to notify the taxpayer or their tax practitioner that the matter is now finalised and no further action is required.
In a number of instances this advice was provided by phone and a letter was issued only, when requested. Due to the volume of letters we have received, there has been a delay in sending the finalisation letter where the matter is finalised. The Tax Office expects to issue all of the finalisation letters by early April 2009.
Attachment 5
High income individual
Employee share scheme issues
Issue
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Awareness of basics of tax treatment for employee share schemes when shares or rights received.
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Legislative reference
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Division 13A
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Education/Law Interpretation/ATO view clarification
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Education
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Comments
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Possible flyer or similar plain English brochure directing to more information.
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Proposed rating (1-3)
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Issue
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Treatment of rights that have an exercise price greater than current value of share price - 'underwater options'
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Legislative reference
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Section 139DD
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Education/Law Interpretation/ATO view clarification
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Education
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Comments
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Is the process to follow clear and well understood? Is the effect on associates understood?
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Proposed rating (1-3)
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Issue
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Commissioners discretion to allow further time to lodge an election after lodgment date
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Legislative reference
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Section 139E
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Education/Law Interpretation/ATO view clarification
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Education/ATO view clarification
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Comments
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Are the circumstances when the Commissioner will (and won't) allow a late election clear and understood?
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Proposed rating (1-3)
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Issue
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Timing of acquisition - when a share or right is acquired can have significant impacts on market value and discount calculation
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Legislative reference
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Division 13A Subdivision F
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Education/Law Interpretation/ATO view clarification
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Education/ATO view clarification
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Comments
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Is it clear how the interaction between Employee Share Schemes, employment contracts, board decisions and AGM decisions determines timing of acquisition?
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Proposed rating (1-3)
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Attachment 6
Details on the change program release 3 contingency plans for superannuation products
Release 3 Super A introduces the following product functionality into our integrated core processing (ICP) system:
- Superannuation holding account (SHA) special account.
- Superannuation co-contributions (Co-cons), including: member contribution statements (MCS), outcome of lodgment (OOL) report and remittance and recovery notices.
- Payment variation advice for SHAsa and Co-cons.
- No TFN correspondence (section 299 TA/TB letters) to funds and individuals.
- Auditor contravention report (ACR) - capability to key and store ACR's via ICP user interfaces.
External client groups impacted by this release include: superannuation providers, individuals/self employed and tax practitioners.
Clients will also see various improvements, for example: new statement of account layout/content (that is, one account for multiple products), new notifications and changes to existing reports/correspondence.
A communication plan utilising a variety of delivery channels has been implemented to update impacted clients and manage their expectations (both internally and externally) throughout the implementation period. Communications can be found via: Tax Office website, call centre scripting, The Tax Agent magazine, superannuation fund newsletter and relevant educational products.
Tax practitioners can expect
Some disruption to portal/ELS due to limited shutdowns (during upgrade weekend) which may impact on your ability to access information, perform lodgment, download forms and/or utilise online tools/calculators during this time.
Delays in superannuation related processing, particularly the departing Australia superannuation payment (DASP) online application system which is currently unavailable. Superannuation legacy system processing is expected to recommence on Monday 2 March 2009.
Your self managed superannuation fund (SMSF) clients will notice changes such as: the OOL report will no longer be received after lodging MCS data as it is now incorporated in their combined annual return. The OOL report will however, still be provided to other super funds when they lodge an MCS electronically (some changes to the types of errors will also be visible).
Your super fund clients who lodge an MCS containing incorrect or no TFN data for their members will receive a new TFN notification report (available electronically and in paper format). Super funds will also notice that the payment variation advice (PVA) form has been updated to cover SHA special account payments.
Further information and ongoing updates go to Change program essentials on www.ato.gov.au
Attachment 7
ANAO recommendations - Tax Office's management of its relationship with tax practitioners
Items still in progress.
Recommendation 1
The ANAO recommends that the Tax Office provide members of the Tax Agents' Boards (TABs) with guidance material that clearly sets out:
a. the roles and functions of the TABs, the Tax Office and other relevant commonwealth authorities
b. the principles and legislative elements of the commonwealth's accountability framework, and
c. the principles and legislative elements of the commonwealth's framework for administrative law, including the doctrine and practice or procedural fairness.
Tax Office response
The TABs are independent statutory bodies. We will work with the TAB Chairs (part time members and generally from the legal profession) to co-design and develop any relevant guidance material.
Updated action
1(a) and (b) - An independent consultant was engaged in July 2007 to conduct a review of the roles, responsibilities, accountabilities and constraints involved in the relationship between the TABs and the Tax Office. The report was tabled with the TAB Chairs and the Tax Office in November 2007 and endorsed in principle in December 2007.
This report largely covered the items mentioned in these parts of the recommendation and provides guidance to Board members and the Tax Office in these areas. A number of legal advices have also been obtained to inform the Boards and the Tax Office on these issues and their relative responsibilities and accountabilities. At the request of the Chairs a legal compendium of advices relating to the Tax Office/Boards relationship was provided to the Boards in late October 2008.
Chairs have advised no further action on current law and processes is required.
1(c) - Administrative law skilling offered to Boards and secretariats in the 2007 and 2008 financial years. Australian government solicitors presented package to four Boards and secretariats. An introduction to administrative law self-paced learner guide was developed and made available from late October 2008.
Recommendation 6
The ANAO recommends that to enhance strategic learning and enable better targeting of services in relation to compliance risks and the educational needs of tax agents, the Tax Office ensures Relationship Management teams:
a. prior to their visits to tax agents, are adequately briefed about the concerns of the Tax Office business lines, including matters that tax agents may have raised with business lines, and
b. disseminate in a timely manner to relevant business lines the Tax Office related concerns raised by tax agents during site visits.
Tax Office response
Agreed. The relationship manager field program commenced in 2003 with a general educational approach. Visits to tax practices are currently prioritised based on analysis of key performance and practice indicators. This allows the field officer to present relevant topics and training, in a personalised format. The introduction of the Client Reference Manager (CRM) system extends the information available on interactions between the Tax Office and a practice. This information is also analysed prior to attending a tax practice.
The extent of the information that can be economically collated and considered before a visit is dependent on our systems' capability. The change program will deliver additional capability benefits in this respect. In addition, a project is currently underway to improve our ability to profile a tax practice. This will include profiles that are mutually beneficial to practitioners and the Tax Office.
Feedback provided by agents in the field is currently recorded and collated into a monthly report which is distributed to the relevant business lines. A project is underway looking at improving services to tax practitioners, including the relationship managers. This project will include improving the tracking of action and response to intelligence provided from tax practitioners.
Updated action
The Tax Office's service delivery to tax practitioners by way of the Relationship Manager Program and other initiatives are now restructured into Tax Practitioner Services, which provides:
- senior Tax Office staff with the ability to work with tax agents on systemic issues
- technical staff to provide for a more personalised advice service for exceptional technical issues that are not easily answered by our existing services
- Relationship Managers who have a lower ratio of tax practitioners, enabling more frequent contact and a greater opportunity to understand the individual circumstances of each practice
- a close association with business lines to deliver compliance messages such as cash economy, voluntary disclosures and SME messages
- compliance coordination that will allow our staff a view of all interactions the Tax Office has with the tax agent, and
- a knowledge management framework to ensure we capture and utilise tax agent feedback and useful intelligence from our interactions.
Tax Practitioner Services was established in October 2008. Practitioners were advised of this initiative in the December edition of The Tax Agent magazine and a targeted communication strategy is in place.
In view of these actions, it is now considered that the recommendation has been completed.
Last Modified: Friday, 24 September 2010
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