You can enter, update or delete financial institution details (FID) for your clients' active activity statement (CAC) roles using the Tax Agent Portal.
The financial institution account provided must be held by the client (solely or jointly), their registered tax agent, or a legal practitioner acting as trustee or executor for the client.
The Tax Office will only pay tax refunds into a recognised financial institution account located in Australia.
If you intend to make a refund request for a client using the portal, ensure that FID updates are entered before the refund request.
Before you begin
Secondary digital certificate holders must be given access by Primary users using Online Access Manager (OAM) to be able to update FID.
How to access the FID screen
Once you have logged into the portal:
Enter the client’s ABN or TFN on the Homepage in the relevant field under Your clients and choose Client details from the drop down menu
Select the Search button
Select the Financial institution details radio button, then Next
Select the Update button to add, change or delete the details
Tips
When adding or updating financial institution account details, you must provide:
BSB code - six numbers
account number - between one and nine numbers
full account name - name of the entity that the account is held by and must be one of the following:
the name of the business entity
the name of the entity jointly with other entities
the name of the registered tax agent of the entity, or
the name of the legal practitioner acting as a trustee or executor for the entity.
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