Relationship with intermediaries research

In May 2008 TNS Social Research was commissioned by the Australian Taxation Office (Tax Office) to conduct a research study into the relationships between taxpayers and their intermediaries.

Historically extensive research has been conducted with individual taxpayers, business taxpayers and intermediaries, separately, with respect to their views, experiences and interactions with the Tax Office. However the research did not directly address the interaction and relationships between taxpayers and their intermediaries.

This research aims, therefore, to explore and understand the relationships and interactions between taxpayers and their intermediaries to provide insights to lead to the delivery of more tailored products and services.

Download the complete Relationships Research (PDF, 538KB).