When interacting with us, you and your staff may need to provide us with some information, depending on your enquiry.
What you need to do when you contact us
You must comply with our proof of identity (POI) procedures when you phone us about your clients.
When writing to us, always include your registered agent number (RAN). Doing this will prevent unnecessary delays and help us process your correspondence.
Working out how to interact with us
We provide information about the different services that registered tax agents, BAS agents and their staff can use to achieve specific outcomes.
Tax agent services
Latest version: July 2012
Our Tax agent services guide explains how you can interact with us on various topics and contains information about:
- the Australian Business Register (ABR)
- the Tax Agent Portal
- the electronic lodgment service (ELS)
- links to useful content published on our website
- Fast Key Codes to use on the registered agent phone line.
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You will need:
- an AUSkey to use the ABR or Tax Agent Portal
- an ELS approval number, authentication codes and password to use the ELS
- your RAN to use the registered agent phone line.
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BAS agent services
Latest version: July 2012
Our BAS agent services guide explains how you can interact with us on various topics and contains useful information about:
- the BAS Agent Portal
- the electronic commerce interface (ECI)
- links to useful content published on our website
- Fast Key Codes to use on the registered agent phone line.
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You will need:
- an AUSkey to use the BAS Agent Portal or the ECI
- your RAN to use the registered agent phone line.
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Last Modified: Wednesday, 4 July 2012