Mail - BAS Agent Portal

You can use the BAS Agent Portal to send and receive messages on a range of topics.

The portal provides you with a secure electronic channel to:

• send detailed information to us, including attachments
• receive and reply to messages from us
• view the history of a message
• track the progress of your messages.

Where to start

Once you have logged into the portal, select either of the following:

• Mail (from the left menu), or
• Mail inbox (from the home page).

Topic list

The following table details the topics and corresponding subjects available in BAS Agent Portal Mail:

Topic	Subject
Activity statements	How do I complete my activity statement? Lodgment deferral request Payment arrangement request Penalty or interest calculation Refund for activity statement Remission of failure to lodge on time penalty Remission of general interest charge Statement of account - activity statement Status of BAS refund (where >12 business days since BAS was lodged) Substantiation for activity statement refund Agent request for additional time to lodge Cancellation of FTL penalty (Safe Harbour) Debit or nil balance query
Debt and Lodgment	Agent request for additional time to lodge Debit or nil balance query Payment arrangement request Penalty or interest calculation Remission of failure to lodge on time penalty Remission of general interest charge
General questions/problems/help	Review of decision for deferrals from BAS agents
GST	Deferral of GST on importations (DGST) How do I complete my activity statement? Agent request for additional time to lodge
PAYG instalments	Can I change my payment cycle? Change instalment rate Change PAYG cycle Explanation of instalment rate Other instalment queries
Refunds/remissions	ATO pay interest on an early payment - request Client overpayment/double payment Financial hardship refunds Penalty or interest calculation Refund tax withheld Remission of failure to lodge on time penalty Remission of general interest charge Returned refunds
Registrations	Bank account details update request If the online process for updating contact details has not met your requirements If the online process for updating name and address details has not met your requirements If the online process for updating other registration details has not met your requirements
Statement requests/account details	Debit or nil balance query Payment arrangement request Penalty or interest calculation Remission of failure to lodge on time penalty Remission of general interest charge Statement of account - activity statement - credit balance

Tips

To make the most of BAS Agent Portal Mail, avoid delays, and help us respond to your message:

• select the appropriate subject to ensure your message is sent to the correct area
• send a separate message for each subject
• you can search for a client by name or Australian business number (ABN)
• withholder payer number (WPN) clients will display by name only
• include all relevant information in the message, including
• your client's name, ABN or WPN
• details supporting your request or enquiry
• provide your email address so you receive notification when we send you a message or reply.

Receiving and replying to messages from us

You can receive messages from us in your portal mail Inbox or your Practice inbox.

To reply to a message received in your Practice inbox:

• in your mail Inbox, select Practice inbox from the drop-down list below your name
• select the message and allocate it to your mail inbox (or another user's inbox)
• when reallocated, open the message and select the Reply button
• include all the relevant information in the message
• attach all supporting information
• send the reply.

The following rules apply when replying to Practice inbox messages:

• you cannot send a reply from the Practice inbox
• once reallocated to an individual user's inbox, the message will no longer appear in the practice mailbox and will display in the allocated user's inbox as a new message
• you can only view and reallocate messages if you have administrator access to the portal or have been given authorisation to Access other agent's mail.

After you finish

You will be issued with a receipt number once you submit or reply to a message - a copy of the message will be stored in your Sent items.

More information

For help to use Mail, select Help from within the portal.