Browser settings for viewing and printing

If you are having difficulties when accessing payment slips, reports and other printer friendly pages in the BAS Agent Portal, this may be due to the browser settings on your computer. These items open in a new browser window known as a 'pop-up', which many browsers are set to block.

What you need to do

If you experience this problem, complete the following steps:

Step 1

De-select Do not save encrypted pages to disk

Open the Internet Explorer application

Select Tools

Select Internet Options

Select the Advanced tab

Scroll down to the Security heading

Untick Do not save encrypted pages to disk

Select OK

Step 2

Turn off pop up blockers

Select Tools

Hover your cursor over Pop-Up Blocker

Select Turn off Pop-Up Blocker

Step 3

Turn off Google/Yahoo toolbars (if present)

Select View

Select Toolbars

Select Customise

Remove the Google and Yahoo toolbars

Select Close

Step 4

Ensure privacy setting is on Medium

If you do not complete this step, your privacy settings will override the pop-up blocker and trusted sites.

Select Tools

Select Internet Options

Select the Privacy tab

Ensure the slider bar in the Settings box is set to Medium

Select OK

Step 5

Turn off Display PDF in Browser in Adobe Reader

Open Adobe Reader:

Select Edit from the menu bar

Select Preferences at the bottom of the list

Select Internet from the categories to the left hand side

De-select the box Display PDF in Browser

Select OK and close Adobe - you may have to re-start your computer

Recommended computer requirements

We recommend you use the most recent version of Internet Explorer and Adobe Reader.

Windows XP and Service Pack 2 (SP2)

If your operating system is Windows XP and you have installed Service Pack 2 (SP2), the pop-up blocker function is turned on by default. This will block most automatic pop-ups, including portal report windows.

If you experience this problem, complete the following steps:

Open Internet Explorer.
On the Tools menu, point to pop-up blocker and select pop-up blocker settings.
In the Address of web site to allow box, type the web address or URL of the portal - www.basp.ato.gov.au - and select Add and then Close.

This will allow portal reports to open in a new pop-up window but will continue to block other unwanted pop-ups.

For more information about Windows pop-up blocker, refer to the Windows XP Help function on your computer.

Last Modified: Wednesday, 21 December 2011

Browser settings for viewing and printing - BAS Agent Portal